Hello all, I'm finally making a thread here because I don't know where to turn.
I made an account on partypoker when I was 17. I was underaged. I deposited $50 and lost, and never played again. Fast forward half a decade, where I want to gamble again. I signed up for an account but my email was already in use. I recovered my old account and started playing.
Now, in chronological order:
-I deposit using those $200 Vanilla MasterCards. I lose around $1,000 over the course of a few months.
-I deposit $100 via Vanilla MasterCard and turn it into $1,200. I'm finally up a little on the site. I decide to cash out, and enter in all of my bank details.
-I get an email from PartyPoker saying my account is permanently closed as I was underage when I made it. I honestly had no idea and told them my story. They said it was fine, they believed it was an honest mistake. They told me to make a new account, and send them my bank details to receive my funds.
-I sent them all my bank details, and make a new account. At the end of the email I tell them that they can just transfer my funds to my new account if that is easier. They reply back to me that they could have put my funds on my new account, but my refund was already processed. Cool.
I wait around 10 days, and contact them to say I haven't received anything in my bank yet. I think e-checks is 3-5 business days. They say no money was going to my bank, they
refunded the
MasterCards I had deposited with.
At this point I am mild annoyed. I tell them prepaid mastercards are not reloadable. I deposit once and throw them out. I do not keep them. They said they refunded entire balance to these cards, it's not their problem.
It did not make sense to me, because I deposited with $1,100 worth of cards how did they refund a full $1,200 to these cards? They're not reloadable.
They reassure me it will be fine. They tell me to contact MasterCard with ARN numbers that they will provide me, and Mastercard will locate my funds and refund me. Okay, again I am mild annoyed but at least I get my funds.
Where it gets
I contact Mastercard with 6 ARN numbers Party provide me with. Mastercard says they can not do anything on their end with an ARN number. I talked to three representatives and they all said they haven't even heard of them, they don't use them on their end. For cards connected to a bank they do, but not with prepaid ones.
Okay, this is a problem. I contact party with this information. Mastercard says they need the 16 digits on front of the card, or a 16 digit serial number on the back of the card to help me at all.
I contact party, and they say it is their fault and that they are sorry, they made a mistake. They said they will contact payment services team and get them to contact me.
What does the team say? They tell me to contact mastercard. I contact mastercard, and its the same response as last time. I contact party and tell them the exact same thing I'm typing here now. They say they will forward it to payment services team.
Wanna know what the email said? "Thank you for contacting us, here are the 6 ARN numbers, now contact mastercard."
At this point I am furious trying not to lose my temper. I ask them why the **** did you ask for my bank details if you were just going to refund a bunch of mastercards I deposited with?
Don't worry, they'll forward it to the payment services team. At this point it has been months where they have been sending me on this circle. Party chat says I can not talk to anyone higher up on the phone, and I can under no circumstances talk to the Payment Services team helping my case. They have been sending me on this runaround for MONTHS!! At this point I am fed up, I feel like I got ****ed. I have been 'forwarded' to the payment services team four or five times now, and every response is the exact same, telling me to contact mastercard. I have been on phone with mastercard nearly a dozen times trying to fix this but they legitimately can't do anything on their end they say. I got ****ed out of $1,200 because of their mistake and they won't do anything at all to help me.
Has anyone been in this situation before? apologies for language