I have been forced to voice my concerns about PartyPoker and its preventative duties to stop collusion within its site.
After I have exhausted my options of speaking to LIVE chat support (over 40 times) whilst also recording many hands/game plays and trends often found associated with collusion. It seems that I now don't have an idea what my next steps are. I hope that someone can help!
I might also like to add, that after reporting this collusion many dozen times and an investigation that lasted approximately 4 months, it was concluded by Party poker that these players were in fact colluding. Many, many players, that have spoken about this were right.
The reason why I am here is because they have been left by PartyPoker to continue to play! Its very obvious that they are colluding, and PartyPoker have not banned them at all, even after confirming foul play (When you watch them play its clear as day - Even with their very occasional 'show play vs each other)
Players in question are
npyxaXXL
Gross_Wurstand
Grosse_Wurst2
Butsefal666
Please see one of the emails that I have received.
Quote:
Thank you for contacting Customer Service.
I am sorry for the delayed reply. We have experienced intense incoming traffic recently that affected our response time.
I would like to inform that our security team has investigated the accounts "Butsefal666" "Gross_Wurstand it has been flagged for further checks including player "npyxaXXL".
We have completed our checks on "Butsefal666" "Gross_Wurstand and necessary checks have been performed. The two players will not be able to play on the tables going forward. And no refunds for any games would be made.
In case you are facing any difficulty, please get back to us with more details.
In case you have further questions, we will be more than happy to assist you. We are available 24/7.
Thank you for choosing us as your online gaming site.
Best regards,
Chandana,
Customer Service
Gamble Responsibly
Shocked that PartyPoker have admitted that collusion was conclusive and that these players "Butsefal666" "Gross_Wurstand" were colluding, I am horrified that to this day, they are still operating on the site. Please note that this is weeks ago.
I undoubtable contacted live support again and reported it. With the same normal response. See below:
Quote:
"I am sorry for this, as I can see your last reports were forwarded to our respective department and we are waiting for an update from them"
I want to stress that this is not the first time or the 5th time of reporting but quite possibly the 20/30th time. I have also found that I am not alone with this reporting, as several other regs have also said that they too have reported.
My latest email to them was as follows. (Months after they confirmed that these players were cheating)
Quote:
This is now becoming nothing short of a disgrace so please treat this as a formal complaint.
Again I receive a nonsense reponse to a serious issue. You acknowledged players on the site were colluding and you banned two of them Butsefal666 and Gross_Wurst and a further was being investigated npyxaXXL.
These players are STILL cheating. Grosse_Wurst is now Grosse_Wurst2 and he continues to cheat with
npyxaXXL. Every night. Cheating players who are honest.
It then takes you 1 week to provide a holding email reponse whilst these cheats continue to dupe and steal from honest players. The very fact you acknowledged their wrong doing and have not banned them is staggering. You need to BAN these players and REFUND every penny stole.
This must be resolved or I will be going to every poker forum and stating how Party Poker are harbouring cheats.
It wasnt a surprise to see a response much like all the others
Quote:
Thank you for contacting Customer Service.
I am sorry for the delayed reply. We have experienced intense incoming traffic recently that affected our response time.
I have escalated your query to the department concerned and am awaiting their response. As soon as they get back to us with more information we will send you another email with the respective details.
In case you have further questions, we will be more than happy to assist you. We are available 24/7.
Thank you for choosing us as your online gaming site.
Best regards,
Chandana,
Customer Service
Gamble Responsibly
I enjoy poker and although I hate going onto a forum and speaking with such tone, as i believe that its bad for the game, I felt on this occasion that i have no option as I need PartyPoker to act responsibly and ban these players.
PartyPoker have a duty of care, and it seems that they are simply doing nothing and in some ways it seems like these players are somewhat protected.
Please also note that i have several responses from PartyPoker not just the ones shown above.
Any advice or actions would be appreciated.