This, pretty terrible ban.

I like tikmassy, his posts are hilarious and he is clearly a massive fish, we need people like that in our ranks.

i thought the word imbicile is not exactlly curse word, i would think its slightly "lighter" then the word ****** and not a real curse like calling someone a w.hore or a c.unt

Anyway, its probably Phil's fault for empowering this type of thin-skineed culture among his employees, he is too soft and the managers seems to be soft too, its plain stupid losing a fish like tikmassy over a word which is not even a curse and he did have a reason to be tilted, obviously an overreaction but nothing too heavy. i would bet 100 bucs the cs was a woman, probably a vegan and a lesbian.

One of the dumbest bans ive ever seen. anyone who disagrees is a imbecile

Hello, everyone,

Apologies for the delayed response. Instead of going back and replying individually I’m going to touch on the main topic points that I’ve missed.

Regarding tikmassy...While I don't have any insight into this specific situation, I know we don't take decisions like that lightly. In fact, I believe this is the only situation where we have asked a player to leave the site except in situations related to responsible gambling or clear fraud. Tikmassy, if you think we were wrong here and/or want to discuss this further, please get in contact with us directly.

Anonymous Tables and our decision on removing HUDs and screen names:

We wanted to focus on creating an easy, fun experience for all players while also leveling the playing field for everyone. We chose to remove the use of HUDs on Run It Once Poker, due to the unfair advantage pros have via HUDs. As Phil mentioned in his post: #2: Laying the Groundwork, we knew no matter what we decided on HUDs, many of you would be disappointed.

In order to effectively eliminate the use of “illegal HUDs” we chose to create table aliases to prevent users from compiling and analyzing hands you’ve played with a specific player. The use of table aliases also eliminates bum-hunting and tables closing once a specific player leaves the game.

To compensate for the lack of HUDs, we created our Dynamic Avatar system, that categorises players into 7 playing styles based on preflop statistics from the current table session.

Although we don’t have any immediate plans for making adjustments to our current features, I’ll share your feedback and concerns with table aliases and dynamic avatars with our team. We hope you’ll keep an open mind to our decision and continue to explore our games before ruling out Run It Once Poker due to these features.

Additional note, we do plan to add a screen name feature when we add our High Stakes format, but this won’t necessarily transcend to lower stake levels. We’ll release additional information on our plans for this in due time.


Tracking Splash The Pot Results

I see a few users are wondering if they’ll be able to track the money they won via Splash The Pot. Once hand histories are available for download, all previous hands played will be able to be downloaded and players will be able to determine the amount of money they’ve won via Splash The Pot. The added value from STP will be included in the HHs. We’re hoping to include downloadable hand histories in our next software update, and we will let you know accordingly.

Difficulties with our software

For users experiencing crashes and disconnections, we’re sorry you’re having these troubles. If you have potentially lost funds due to these experiences, please email support@runitonce.eu (if you haven’t already) and provide as many details as possible on the situation. Date of the crash, time of the crash, game type, stakes, hole cards, actions, pot size, etc are all helpful. Our team will review and award funds appropriately.

We know crashes and disconnects lead to poor user experience, but please stay patient with us. Our team is working hard to improve the stability and performance of the software as well as fix a variety of known bugs.

For those of you who have had issues, it would be extremely helpful if you could provide feedback after future updates to let us know if things have improved for you. We do a large amount of testing internally, but we can't reproduce all situations that our users face on varying hardware setups and network connections. The feedback given to help us improve our product is always appreciated.

We appreciate all the comments, feedback, and suggestions. Thanks, everyone.

Nope, i won't even bother to download the client as long as it's anon. Recognizing your worsest foe/favorite donater on your table and adjusting to them is the salt in the game of poker. Can't see myself playing on an anon-site. Have tried it and didn't like it.

Hi RIO team,

Just to let you know that I have tried your software and whilst I was extremely excited, at its current state, I will not continue to play. Not that it really matters but I was constantly sitting 200NL and 500NL games waiting for action.

I encourage the team to provide a roadmap for its potential customers rather than write that something will be delivered soon.

Again, I am still hopeful but until then, I will not play on RIO.

Good luck to RIO team!

Your site will die 100% with anon tables, nobody with a sane mind will play in an anon site nowadays, only GTO bots will play in your site and they will rape both fish and rec.

Part of poker is knowing who you are playing against and you are taking this feature away from players.

Those dynamic avatars are pure garbage as we know that statistics in short term are meaningless.

Adapt or perish. Please consider accommodating our wishes. Clearly, the majority of the people are not liking what you are offering now and they are voting with their feet.

You guys have your opinion and that is fair, but a lot of us think anon is the way of the future and really like it. All I want is the ability to review my personal stats post game in HM2 or PT4 to leakfind and improve.

+1

still no software update?

i don't get this neither. Focus should be to fix these crashes ASAP and after that work at "new" features. I send some logs were I saw some null pointer issues. Can't be so hard to fix them.

This.

Well this is what happens when you are open minded to try new things.



As if i needed one more reason not to play on this failing poker site, well this makes me more certain i will never play on RIO ever.

My personal experience on RIO is quite different from some of the ones here,
the streamR promotion had me try streaming and has exposed me to an awesome and very helpful community.

On PLO 10 and 20 I am closing in on a profit of 150 buy ins and I have yet to have the feeling that I am playing against bots.

Furthermore the pool is very much mixed, with some strong players here and there and a lot of fun opponents.

I was rather skeptical about the splashes and the no-hud at first and found that the former is great for action with people going nuts frequently with questionable holdings fighting for just a few bb's extra and the large (400bb+) splashes always make me excited and I consider those great for the game - I have played for a few 320€ pots or more on PLO20 during 1000bb splashes, how much more exciting can it get for a recreational player playing microstakes?

Multitabling I used my HUD mostly to get a feel for my tables, who is loose, who is good and so on, to my surprise the dynamic avatars suffice in that regard and I now pay more attention to every single hand I play - coupled with taking notes I don't miss the HUD at all (to my own surprise)

Regarding anonymity - I think there is a huge benefit if people can play uninhibited and wont feel judged when they make big mistakes, they will stay around longer and might never bother to learn the finer points of their chosen game. Also not seeing table breaking as soon as they sit out or leave will also help the feel "less up to speed" compared to more regular/better players

Flame away!

Just glancing at RIO's traffic and taking 2 seconds to think:

Looks like proof of the shady crap thats been going on with online poker for years! Its a fair and honest site not open to the USA; and no one wants it. Seems quite obvious that international players have been cheating USA players (or something similar, and some USA players might be in on it).

To me that looks like proof that you should take longer than 2 seconds to think before judging/deciding anything. Rest of your post can be summed up with "USA, USA, USA" and "America firrrrrrrrst"

Thanks for sharing your view, that took two seconds to be formed.

It is not like the bugs have put off any players is it.

is there a time frame for the next software update?

Most importantly a time frame for downloadable HHs to be imported for self tracking, as well as felt/different color options?

Are you claiming that the low traffic on RIO is evidence that RoW players are in an international syndicate to cheat Americans of their money?

Ok. I mean if sherlock himself says it looks like proof, it probably is proof.

Hey Nick,

as an operations manager at an online gambling site (including poker) myself, I also don't agree with the handling of tikmassy (at least from what I have seen). While customer services of course don't have to take insults from their customers, I don't think banning them from playing serves any purpose. I think warning them and/or reducing future communications with them to an absolute minimum, should further requests from the customer come up, is more adequate. I would also have a look at their chatting behavior, but in your case this is obv not an issue.

However as a poker player, I love the anon table with no HUD. Please keep them! Not having to worry about a HUD and table selection is very refreshing and made me kinda excited for Cashgame again. There are enough sites out there without anonymity. I personally think anonymous nicknames, or at least letting players change their nicknames in regular intervals is the way to go!

Getting rid of the bugs (some of them quite massive like not being able to wait for BB when sitting back in) and in turn aquiring a solid player base should be your next goals. Unfortunately right now the traffic is almost non existent sadly.

Good luck with it!

Hi RIO. When I sit out at the table for a few moments, I'm unable to find a way to sit back in with my stack. I have to close the table and sit down with the Min again.
Is this a software problem?

Thank you

https://help.runitonce.eu/kb/known-issues-beta/

Yeah this is valid and an MPN blog post also said that recreationals tend to lose more on their anonymous tables. I'm just wondering how does this comply with the rhetoric of "protecting the recreationals"? If your mom's a drug addict you probably should get her help, not more drugs?

However recreationals losing more doesn't mean regs will be winning more. Due to the anonymity you'll often have tables at plo50 full of the same regs watching the same RIO videos, trying to play as close to GTO as possible (cannot run exploitative plays on who you don't know right?). This would be fine if the site was subscription based, but it's a high rake environment where everyone will be way too close in general ability to offset the 10bb/100 or whatever rake, so it essentially becomes unbeatable for everyone at the table.

Standard practice for an online casino, but a bit disingenuous when speaking about making poker great again imo.

The difference is that the casino and other poker sites have degenerates playing there that feeds the regs resulting in some of them winning despite very high rake.

They need to get rid of STP and instead lower rake by at least 60%, also get rid of the streamR program since it isn't working (site slowly dying).

But i do expect them to fail due to their egos, will be fun to watch.