Thanks for the confirmation

Hi all

We are pleased to announce a new low buy in series - The Monster Series - starting late October
Large guarantees totaling $5 Million for buy ins starting from just $1.10...

Check out the blog > https://goo.gl/qCs53u

Or read all the details in the promo page > https://www.partypoker.com/monster-series.html

See you at the tables!

Colette

Looks awesome, Curious why the rake race is only for fast forward though and doesn't include reg tables?

Hello!

Apologies if this has already been discussed or addressed previously, I couldn't find anything with the (limited) search I tried.

Just curious as to the choices behind the buy in levels for the 3 handed Sit & Go Hero games? The buy in ranges for the 4-handed games (with the bounties) seems structured and logical ($1, $5, $10 and $20), but the current 3 handed games (no bounties) go from $3, $10 (no cash, ticket prizes), $50 and $100. Not great choices if you're looking to grind these and you're not quite at the dizzy heights of a $50 regular.

I realise Party are eager to plug their own brand of these games in the 4-handed bounty version, but these are not to everybody's taste. Are there any plans to review the buy in levels for the 3-handed games, perhaps to mirror the 4-handed games? Seems like a little bit of a missed opportunity to take some traffic from Stars considering the much better rakeback system available.

Hi, I m reading this thread but I am still confused. Are PT4 and/or HM2 allowed on PartyPoker or not? Thx in advance.

You should be given a 10 minute timebank so you can more enjoyably play 87 tables and bring a few hundred dollars more into Eastern Europe.

They moved to 3 handed because of traffic and some player feedback. 4 handed was better overall and had more recreationals so I hope they change it back.
Also 3 handed plays faster but with the same rake so better revenue model.

edit: Having 4 handed bounty without an ante is pretty dumb tho. If you're creating action with bounty then throw in antes as well.

I was suspicious too, that the poker room himself was behind the russian sng botnet.
At one time i report the russian botnet on the sng tables. The accounts disappeared and new ones started playing. How is a person or group able to open so many new accounts and able to cash out with them, without party noticing it?

Will there be a Rake race for normal tables? fast forward doesn't run for PLO so like always PLO misses out on the promo's.

Hello,

My username is Wisdompearl and a few hours ago I've won a 215$ ticket to one of the tourneys, but I was already playing the tourney that I won the ticket to. I was thinking that I will use the ticket next day, but literally 2hours later it disappeared from my list of tourney tickets. It says that the ticket is inactive and will expire in less than 24hours and I am unable to use it. Can you please explain how does this work? I would like to use that ticket or at least get the money back for it.

Thank you,
Gabriele

Partly join the post above!

My account at Party Poker is: Ronny_Nine

I won 2 tickets at Powerfest 327


And I played this tourney, using only one!

So I could not use my second ticket physically.

Following this answer in this thread:
"Multiple tickets will be exchanged post series as long as tickets have been used in the first instance to play the target events
If you play the events listed - extra tickets will be changed for T$ once all powerfest events have been completed"

This answer made it clear, but could you clarify whether any additional actions are required from me to convert my remaining ticket to T $?
Or will this happen completely automatically?

Thanks you!

Can anyone provide info on the rake taken at 100nl fast forward as well as 100nl and 200nl regular tables? All nlhe. If anyone is willing to go the distance im also looking to compare to 100z/200z on stars. Any help is appreciated, thanks!

Its unlikely it will change at this stage however I will share with the promotional team



No actions are required
The team will deal with it from our end and tickets unused exchanged for T$ if the target tourney was entered

Hi, do you plan to create new stakes in sit and go special edition? Unfortunately, there are only 3 stakes, this format has a lot of action, 4 handed are much more boring. Thanks for replay!

Hi Party Rep

I deposited using Master card(debit card not credit) few days ago, when I tried to cash out to same method it doesn't allow me says I must deposit first. I contacted live support and they apologized and raised query to the technical team. I got response saying I have opted for 3d secure method and not verfied it. I replied saying I was not sure what they are talking about, got response back saying it was miscommunication. However I wouldn't be allowed to cashout to the card I deposited from without any reason. I am trying to figure out what the reason could be. any help would be appriciated.

i have a serious concern with Pp. i been trying to look everywhere on the site for the RNG certificate and i have only found 1 from 2005.. pretty outdated if you ask me.

then on that same page shows this broken link to ''itechlabs'' pdf:

http://www.itechlabs.com.au/gaming/i..._Standards.pdf

then when i ask the ''support'' ppl they seem pretty lazy and not willing to work for you.

they got no shame in telling you they have no clue about this or this info, this is the real chat with them:

Hello! Next available customer representative will be with you shortly.
Welcome to PartyPoker Live help!
Representative Milka has joined the session
Milka [3:58:16]
Welcome to Live Help! How can I help you?
You [3:58:40]
when was the last time you tested your RNG
You [4:00:38]
.................?
Milka [4:02:16]
Please confirm your first and last name and date of birth for security reasons.
You [4:02:42]
securty of what?
You [4:02:48]
im not asking personal info
You [4:03:10]
this is general info
You [4:03:38]
and by law should be public
Milka [4:04:48]
Give me a moment please
You [4:08:22]
how long?
Milka [4:09:48]
Sir, I checked the information for you. RNG is being tested constantly, not by us, but by iTech labs.
You [4:10:00]
?
You [4:10:02]
WHEN
You [4:10:08]
WAS THE LAST TIME
You [4:10:10]
i asked
Milka [4:10:40]
Unfortunately, we are not aware of that information Sir.
Milka [4:10:56]
It is due to a constant check.
You [4:11:12]
who knows this info??
You [4:11:18]
this is important
You [4:11:30]
ill post in 2plus 2
You [4:11:42]
thAT you say u have ni clue when
You [4:11:54]
you are suposed to show publicly the certificates
You [4:12:04]
this can not be a mistery
You [4:13:04]
do you have a boss there?
You [4:13:12]
to ask
Milka [4:13:52]
Sir as this is a chat, I may advise you to send an email to info@partypoker.com with your question so it can be forwarded to the respectful department
You [4:14:14]
why delay?
You [4:14:20]
this can not be mistery
You [4:14:30]
this should be open to public results
You [4:15:44]
im about to post in the forums
You [4:15:46]
your bad answers
Milka [4:15:52]
I understand your concern, Sir
You [4:15:54]
and lack transperancy
You [4:16:02]
so why cant u work
You [4:16:06]
and find out
Milka [4:18:02]
Sir if you would like to speak with a supervisor i may advise to give us a call you may see the numbers on the site.
You [4:18:50]
i wanna know when you last tested rng
You [4:18:58]
not by phone
You [4:19:04]
wheres is it??/
You [4:20:08]
can you not ask??
You [4:20:14]
i dont understand you
You [4:20:18]
how busy are you


---- so i dont know if they do have some updated ones or not. but i sure cant find it on their site as is supossed to be open to the clients info. i have also seen some odd ''players'' that seem to river all. this is how i started looking for the rng info . i found only a ''certificate from 2005.

if im wrong please let me know.

The way you spoke to the rep makes you look like a pretentious douchebag

At the moment - no
This could change in the near future however

I really cant help with account issues
Customer service are best placed to deal with issue regarding finance - deposits/withdrawals etc
I am not in the CS teams
You should again reach out via Live chat and request a call to clarify the exact issue and how best to resolve

iTech labs are in independent auditor for many companies
I see no issue with the link - you can contact them directly and raise your concerns

http://www.itechlabs.com.au/

Found here - https://www.partypoker.com/games-fai...generator.html


The certification is indeed here dated 2005 -

https://www.partypoker.com/games-fai...rtificate.html

We are however regulated annually, should the regulator have any issues the certificate is revoked
We have been online since 2001 - I am unaware of any company publishing a new certificate each year

Should you feel its necessary please do feel free to contact the 3rd party auditor directly and they will help address your concerns

Regarding the chat - the CS agent is correct - we would be unaware of any ongoing checks
These are conducted regularly and randomly
As above - iTech labs can assist further

Kind regards

Colette

Colette - could you give a little more detailed insight on upcoming software changes? I'm aware they are planned to be rolled out "by the end of the year", but will there be one big change sometime this year or several (smaller) updates to come during the rest of the year? If the latter, are there approx. timeframes on when updates are gonna be rolled out?
I remember a couple months ago there were talks about a completely new software, last time you replied to someone about software you mentioned " changes\improvements" iirc., could you give a little more info on that too please?
Lastly - are Double or Nothing SNGs going to stay in your offerings of 2018+ or is there (even a slight) idea of removing them?

Thanks!

@ Party_rep
is the usage of Poker Tracker and its feature "NoteTracker" allowed on your site ?

Hello,

Can you look deeper into this? As the ticket that was inactive has disappeared and I have not receive a substitute of T$.

Thank you,
Gabriele

Same here.

What misery it must be to be a customer service agent and have to deal with these temper tantrums. Did you ever consider the live chat may be in a different office working in a different time zone and could not easily go running around trying to find that. They asked you to call or email, if you don’t feel safe or don’t like their response why not just quit playing the site until you find the response you want. Why act rude at someone just doing their job that neither owns the company nor makes it decisions, or profits immensly from it.

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