Party denied me any tournament refunds.
I have contacted Live Support multiple times after the Thursday/Friday. Every time I was told to wait.
Eventually I asked to escalate my issue.
This was my claim:
Quote:
My claim for refunds:
1) Chip EV in a $55 deepstack (450k chips, 80 ppl left).
2) Chip EV in a $7.50 deepstack (233k chips, 130 ppl left).
3) $5.50 satellite ticket that expired on Thrusday because tournaments were cancelled for 9 hours and I had no chance to use it.
I have managed to capture screenshots during the disconnect:
The fist screenshot shows the time of disconnect - 9:45 am EST. The tables tried to "establish connection" for a few minutes and eventually just closed.
Second screenshot, at 11:12 am, shows the 2 tournament lobbies still open, I'm still waiting for something to give. One lobby is completely whited out. Other lobby still shows my chip count from 1 hr and 27 minutes ago.
I received this response from Party:
Last edited by BadMoFu; 08-14-2018 at 12:22 PM.