instead of this joke of a compensation you could offer reload bonuses->they cost you nothing and at least players would get something out of this.
The way it is now I can only feel I am not valued as a customer-getting a few dollars compensation for playing 100k of hands against cheaters is just like the chest system at PS-a complete joke.

ok i post this i other party thread like 4-5 times and pads said is for this thread (i also had posted 1-2 time same questios here and dint get answers)
so here it is

I have shared your comment with the promotions team and asked them to look into it

Settings (found on the right, small clog icon) > Theme > Select 3rd deck option

I have sent an email to the live team and asked them to follow up


Feedback shared with the relevant teams

The Live team are currently happy with the sat structure, I have shared the feedback, however, this is unlikely to change at this stage
Notes/filter options are in the pipeline for improvements and further changes should be rolled out in the coming months alongside other updates
Table customization for games is in development and will be launched at a later date - no ETA to share
Cashback points - unlikely to change however I have shared your feedback and other similar comments with the relevant team for consideration



Thanks

Colette

what is wrong now??I cant rebuy,I log out and back in and money is still in play but no tables open.

"technical difficulties"

We had some brief issues which have since been resolved in full
Apologies

what happens to mtt buy ins? Tournaments just ended

Colette,I like your site and the service you provide here,but it is resolved in full.I still got about $1000 'in play' even though I got no tables open anymore and support said the money will be credited back to my account in the next 24-48 hours.

I dont mind as long as I get it back,but I am sure I am not the only one and it is not resolved.

Btw,how can you offer such ridicolous compensation for the bot ring you busted.We are playing FF NL 100,why do we receive only a few $,there is no sense in that.

It seems to be a common theme that, when something happens with the software (which seems to be fairly regular ocurrence these days), it always takes ages to resolve the 'money' side of things.

I personally think having to wait 24-48 hrs to get money back that's still deemed to be 'in play' on a cash table, despite the fact the tables are now closed is unacceptable.

Once the table is closed, the money should automatically go back to a players account - just like when you leave a table yourself when playing. The fact it doesn't and has to be done manually, is a serious software flaw and major issue IMO.

I know of no other poker sites that take the lengthy amount of time that PP do, to get money back to players or issue refunds etc...Most have systems/software in place that do it automatically and fairly quickly (if not immediately in a lot of cases - depending on the type of tech issue and what type of games are affected).

I feel sorry for those players who might have all or a big chunk of there BR (money) tied up in games when something like this happens and no access to it until such time as PP organize themselves to give it back. Those players are out of action in the meantime, which also means loss of income (rake) for PP.

When I read posts like the one i've quoted above and see the ongoing issues arising on a fairly frequent basis (along with how there being handled - which is poorly IMO), it really does make me feel like PP is a bit of a shambles in this regard and leaves me questioning the site overall.

IMO, PP really need to prioritize sorting out this side of there operations and put things in place so, that these issues are rectified a lot sooner than they currently are and also just as importantly, in a manner that instills their players with confidence in the site, which is sorely lacking currently - at least for me and others i've spoken with anyway...

i have a 'bad security Certificate error' ((( what to do?

I got a $35 refund, and no email. Laughable.

I'm thinking of making a Skype group and fighting for a proper refund. Any 100ff regs who want to do this with me PM me your skype and I'll set it up.

any chance of HM2 not taking the sesions in consideration if you play and when u play you have another DB active?. happend to anyone?

Hi!

are there any plans to add a loyalty system again?
because i never reach any cashback because i work 5 days a week and only play weekends or sometimes in the evening but not that many because there are no superturbos or some fast turbos anymore.

and i kinda miss bronze silver levels etc
any plans for re-adding them beside cashback?

and its more fun to play for a level ofcourse
kinda hate it all pokerrooms are stepping into cases or cashback. i prefer to play for points and buy some tickets or a nice t shirt for my collection

slenderr

You guys really need to ban the regs who won't battle, I tried playing some 50NL HU the past few days and it's amazing how scared all the "regs" are. I'm not some crusher you can look up and find "crushing" data on, actually the opposite I'm slightly down at the game, so I have no idea what the purpose of these people who sit all day and don't play anyone is. Are they just waiting for the softest games ever? There needs to be a daily limit to that or people that do it too much should get punished.

This isn't 500NL, this is relatively low stakes and people STILL won't play someone that isn't even a winner. Anybody can take easy money, but if they're not going to battle, they are just vacuums for soft players and that is a position that can always be filled.

Can someone aware me why this is allowed?

Are you not aware of the huge rake at nl50hu? Playing anyone near competent means both players are guaranteed to lose money. That's a casino game not "battling".

For the third time I am giving this feedback

Happy hour at 1AM BRT is invalid. No one is playing at this time.

Take a look

Ever stop to think that the whole point of a promo like this is to encourage traffic on off hours?

Forr refunds due to the tech issue - please reach out to the customer service team, they will be able to assist and provide an update

Regarding refunds - I can not comment on refund amounts
I do know they were issued to players on an individual basis based on actual gameplay with user/users who violated T&Cs


Has this resolved itself?


Feedback noted, however, we have no current plans to change our Cashback program in the near future


I shared your previous feedback with the team
Possibly it's at a time to help increase traffic?
There are players taking advantage of Happy Hour across all locations


Thanks

Colette

When will you get the feedback from your team?
I still wait for my correct refunds, it was simply too low, as well as a left prizepool of 12k is impossible. We where 7XX players, so lets say maximum 130 players itm with a mincash of around 63$!? With a gtd prizepool of 40k$ and all bounties being refunded the amount a player had on his "head" at time of crash", how can there be 12k$ left for last 35 players?
I was refunded like 450 Euro INCLUDING a 198$ bounty i had at time of crash, this is simply impossible and the refund was way too low.
Im waiting for a further refund and an explanation of the sums, otherwise I will immediately stop playing at your site as I dont feel welcome and safe as a customer waisting my time only to get whats mine anyways.

You can follow up with the customer service team regarding any payment disputes
They are available to assist and advise

How much u make an hour Collette? Is money a big deal to you? Your site claimed last year all this big changes and such and you’ve somehow actually managed to fontinue to get WORSE. Its remarkable really. Tell your colleague and team lros to not talk if you are not backing it up. It then becomes Misleading!

I joined your 215$ mtt the day your servers magically crashed and a few other tournaments and you issued me minimal refunds

Ive played THOUSANDS of hands in FF games hat are and were flooded with bots and cheaters and games u have handed out refunds from (albiet pathetically and shady minimally) yet i’ve not received a cent. Not one penny.

Serious? In your last post you tell me you await further feedback to Two of my questions and now its me who should contact them? U seem to be kidding, this is a ridiculous Support.

I responded and feedback to your post as best I am able
Regarding the dispute of funds received - I am not in the customer service team and they are best placed to advise regarding such issues

Brief as in still effecting players and costing them money. If you are unsure what is going on (which seems to be most of the time) kindly don’t post so. Your games are latging a lot and barely playable since the last update. You’ve been open sonce 2001 amd your poker tables have a huge security/integrity problems , one cant play without lagging and crashing. What is this

no!!! even if i click accept the risks and add exception


- next day client cruses while playing and problem pop ups again
some people say i should try to VPN, is it allowed to use VPN while playing?