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[PartyPoker] Ex-Official thread
03-17-2018
, 07:29 AM
Quote:
I asked the relevant team to look into your issue and they have shared the following feedback
The time stamp you are using for your calculation is - Sunday, March 04, 20:54:03 CET 2018
For all settlements, the team reverted to 20:45 CET
Settlements were based on chip stacks at this time, hence not the timestamp you reference
The majority of players will have crashed and lost connection at 20:45 hence why we used this timestamp
According to the reports you had the following chip stack which is what was used to settle the tournament > 184276000
The team have confirmed the payout received was correct and believe the issue resolved
Thanks
Colette
The time stamp you are using for your calculation is - Sunday, March 04, 20:54:03 CET 2018
For all settlements, the team reverted to 20:45 CET
Settlements were based on chip stacks at this time, hence not the timestamp you reference
The majority of players will have crashed and lost connection at 20:45 hence why we used this timestamp
According to the reports you had the following chip stack which is what was used to settle the tournament > 184276000
The team have confirmed the payout received was correct and believe the issue resolved
Thanks
Colette
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied?
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
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03-17-2018
, 07:57 AM
03-17-2018
, 02:43 PM
Quote:
Colette, when are you going to answer me?
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied?
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied?
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
03-19-2018
, 04:52 AM
03-20-2018
, 04:30 AM
Quote:
So. After all my post PP decided to refund me a bit, they send me tourny money, not real cash. Also its not enough,(They just send me $T40) when i keep mailing they answer me like this
"If you are not happy with the service we provied you are welcome to close your account, if you have problem with gambling you can .... we wont answer any more mails"
Colette stop answer my PM (Understandabel but still...)
They refuse to answer the question (What was my chip stack from where you calculae my refunds)
Also they never answerd about the ticket i never got.
Really annoying since i love partypoker over all other sites, where do i go from here? Do i just close my account and feel raped, or is there any last options?
"If you are not happy with the service we provied you are welcome to close your account, if you have problem with gambling you can .... we wont answer any more mails"
Colette stop answer my PM (Understandabel but still...)
They refuse to answer the question (What was my chip stack from where you calculae my refunds)
Also they never answerd about the ticket i never got.
Really annoying since i love partypoker over all other sites, where do i go from here? Do i just close my account and feel raped, or is there any last options?
I have been out of office at an event in Ireland
The CS teams have a full team and are manned 24/7
I am one person and can not deal with all issues escalted in this thread when attending events - sorry
Quote:
Colette, when are you going to answer me?
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied? If the game was post late reg
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied? If the game was post late reg
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
I will look into it today when I am in the office
Other 3rd party tools are not allowed
Quote:
Is there any way you guys can fix the note taking in fast forward poker?
I'm genuinely considering not playing on your site due to this issue:
Here is ALL that needs to be done, I just want it like PS so when I click a person's name to take notes, it STAYS WITH ME DURING THE NEXT HAND....OR AT LEAST make it so I can take notes in the hand replayer
This is absolutely brutal for me.
I'm genuinely considering not playing on your site due to this issue:
Here is ALL that needs to be done, I just want it like PS so when I click a person's name to take notes, it STAYS WITH ME DURING THE NEXT HAND....OR AT LEAST make it so I can take notes in the hand replayer
This is absolutely brutal for me.
Quote:
Two weeks ago during the partypoker server issues, I had been scheduled to play in a $1050 Barcelona grand final satellite. I spent about $800 to win that seat.
The tournament did not go ahead because of the site issues and the tournament was then rescheduled for the following sunday.
I had an important family event on sunday and so I couldn't play at that time. I contacted support several days in advance to find a solution, either to play another time or to get a refund of the dollar value. In was told it was escalated and somebody would be in touch soon. After 2 days no response I contacted them again, they reassured me it would be taken care of and to wait. With the tournament looming i contacted them 2 more times, and still nothing. I kept contacting them up to an hour before the tournament, they kept saying it was being looked at.
In the end the tournament was underway and they did not respond and I had no choice but to play it i the middle of a gathering where I could barely pay attention and was basically dead money.
For this, after contacting them several times since, Partypoker have offered me $50 in tournament tickets as compensation which is downright insulting and I would feel like a complete ***** to continue paying them rake after being dismissed like that.
Can somebody from PP on here address this please.
The tournament did not go ahead because of the site issues and the tournament was then rescheduled for the following sunday.
I had an important family event on sunday and so I couldn't play at that time. I contacted support several days in advance to find a solution, either to play another time or to get a refund of the dollar value. In was told it was escalated and somebody would be in touch soon. After 2 days no response I contacted them again, they reassured me it would be taken care of and to wait. With the tournament looming i contacted them 2 more times, and still nothing. I kept contacting them up to an hour before the tournament, they kept saying it was being looked at.
In the end the tournament was underway and they did not respond and I had no choice but to play it i the middle of a gathering where I could barely pay attention and was basically dead money.
For this, after contacting them several times since, Partypoker have offered me $50 in tournament tickets as compensation which is downright insulting and I would feel like a complete ***** to continue paying them rake after being dismissed like that.
Can somebody from PP on here address this please.
If you are certain they did not contact you can you please PM myself the username and I will ask someone from the relevant team to reach out to you directly
No - unless they are possibly bwin players
partypoker do not allow accounts from Portugal currently
Thanks
Colette
Last edited by pokerColette; 03-20-2018 at 04:49 AM.
03-20-2018
, 02:35 PM
03-20-2018
, 07:05 PM
03-20-2018
, 07:06 PM
03-21-2018
, 12:18 AM
Quote:
Colette, when are you going to answer me?
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied?
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
The support told me that, because we were not in the money, the guarantee was not applied. But we were in the money and the latereg was closed so the guarantee has to apply.
My questions:
1. Was the guarantee applied?
2. What was the total prizepool left at time of crash?
3. What happened to the bounties each player had at time of crash? (Im talking about the 50% of each bounty that is not credited to each players account just in time)
4. What happened to players that have been eliminated after 20:45? (Like someone had a Stack of 1M chips at 20:45 but busted at 20:50 due to regular game)
I appreciate your quick reply as its pretty annoying to spend days over days texting about this. I like PP but i had never such an issue with Stars, their support is way better
You actually got an initial response? I email over a week ago now a simple question and yet to receive anything. I asked why does the app now describe yor hand before the actual cards are on the table. This is so stupod. Beyond stupid. Has any developer for any party software or and ibtegrity team worker ever played poker in their life? Or is immitating full tilt sounds your great idea for poker