***Official LiveAce Support Thread*** Play poker legally in many US states - Page 14 - Internet Poker

Perhaps this question isn't appropriate for the support thread, but for the skeptical among us, where is all of the money we're winning coming from?

How is the business model sustainable?

Right now it's Live Ace's money. They have to take a loss at first, just like if I open a liquor store in my town I'd have to buy liquor/wages/rent/utilities using money I and any partners put in the company's coffers.

Unless I'm missing something Live Ace's business model is...

Ad $+membership $ > Auction $+website/server cost+employee $

09-01-2013 , 03:06 PM

#327

InFlnlte

grinder

Join Date: Nov 2010 Posts: 466

Quote:

Originally Posted by DalTXColtsFan

Perhaps this question isn't appropriate for the support thread, but for the skeptical among us, where is all of the money we're winning coming from? I mean, we can open a FREE account, win some chips, cash a check, and it's basically money for nothing. I get that SOME people are actually going to pay $19.95 a month for the site and that you get ad revenue, and revenue from sales of chips, but it seems to me that basically anyone can come in and win money without ever having to deposit a penny. It seems like you're taking an awful risk that enough people will actually pay to play here when they can just play for free.

How is the business model sustainable?

BTW this was post #1111 for me

Almost every business takes a hit when they start and its safe to assume that for this site. But its hard to speculate how the site is doing when we don't know the exact numbers.

09-01-2013 , 06:59 PM

#328

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by berksonz

There is a bug that makes it so someone can leave a table with a big stack and then immediately return with the minimum. It's very easy to reproduce.

If you could PM me or email support with the steps to reproduce it, that would be much appreciated. We have investigated several reports of this but have not been able to reproduce to date.

09-01-2013 , 07:07 PM

#329

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by Banned4lyfe

Sent them an email 4 days ago, no reply.

Working to recreate the bug that you experienced on table Capella and table Corvus - no luck to date but we will keep trying.

09-01-2013 , 07:13 PM

#330

Banned4lyfe

Sup-Bah? Pop-Bah Pooh-Bear Permanently Pooh-Bah Billy Walters Jr

Join Date: Feb 2013 Posts: 13,932

Quote:

Originally Posted by LiveAce Lori

If you could PM me or email support with the steps to reproduce it, that would be much appreciated. We have investigated several reports of this but have not been able to reproduce to date.

Apparently there are multiple raholing bugs, just sent you a pm.

Quote:

Originally Posted by LiveAce Lori

Working to recreate the bug that you experienced on table Capella and table Corvus - no luck to date but we will keep trying.

This one is a bit harder and was completely accidental =/

09-01-2013 , 07:18 PM

#331

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by SmokeRokka

Multiple times over the last week I have checked the 'fold to any bet' preflop while in middle-late position and when the action has reached me I call. This only happens preflop in limped pots. If there is a raise I fold, but if it is folded/limped around I call instead of folding.

Yes we're aware of this and working on it. Use Check/Fold preflop and Fold to Any postflop for now.

09-01-2013 , 07:31 PM

#332

njpokerplayer24

old hand

Join Date: Jun 2011 Posts: 1,270

Quote:

Originally Posted by Banned4lyfe

Apparently there are multiple raholing bugs, just sent you a pm.

This one is a bit harder and was completely accidental =/

this happen to someone i was playing against. and the guy said he did not leave the table. what happened was that he was playing on a lap top and he lost wireless connection for 2 minutes then rejoined the table. he had 2k in chips on a omaha table and rejoined with 400

09-01-2013 , 07:37 PM

#333

Banned4lyfe

Sup-Bah? Pop-Bah Pooh-Bear Permanently Pooh-Bah Billy Walters Jr

Join Date: Feb 2013 Posts: 13,932

oh also, sometimes this thing spazes out and 3bets for no reason. It happened pre and post flop on different hands. Not sure why it did it though.

09-01-2013 , 09:17 PM

#334

InFlnlte

grinder

Join Date: Nov 2010 Posts: 466

Found a glitch in bidding for auctions. I wonder how many people have done this, because I dont think anyone would report extra winnings.

Uploaded with ImageShack.us

09-02-2013 , 12:21 PM

#335

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by InFlnlte

Found a glitch in bidding for auctions. I wonder how many people have done this, because I dont think anyone would report extra winnings.

Uploaded with ImageShack.us

Thank you very much - we are aware of this and working now to correct the issue.

09-02-2013 , 12:22 PM

#336

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by njpokerplayer24

Again thank you (and Banned for the PM on same topic) we are working now to correct the issue.

09-02-2013 , 02:11 PM

#337

sd858duece

enthusiast

Join Date: Apr 2013 Posts: 79

I was using firefox and the tables kept losing connection and when I finally got a table up the table would blink so I could not really play... what should I do?

09-02-2013 , 04:00 PM

#338

litlebullet

veteran

Join Date: Jul 2007 Posts: 3,479

do you only get the 1600 chips sign up award once or every time you subscribe to club live?

09-02-2013 , 06:01 PM

#339

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by sd858duece

I was using firefox and the tables kept losing connection and when I finally got a table up the table would blink so I could not really play... what should I do?

We're not aware of any widespread issue...try to hit F5 to refresh the table or restart your PC (make sure you have latest version of Firefox or Chrome). PM me if you continue to have issues.

09-02-2013 , 06:02 PM

#340

LiveAce Lori

Suspended Site Rep

Join Date: May 2013 Posts: 170

Quote:

Originally Posted by litlebullet

do you only get the 1600 chips sign up award once or every time you subscribe to club live?

You get it upon signup to Club Live (the day you sign up) and then again the 1st day of every month that you are a member.

09-03-2013 , 12:27 PM

#341

Jack Bando

Carpal \'Tunnel

Join Date: Mar 2005 Posts: 7,587

When topping up I have to watch a video about Live Ace. Is it ever going to be something else (ads)?

09-03-2013 , 01:25 PM

#342

KingKongGrinder

Pooh-Bah

Join Date: Mar 2009 Posts: 3,598

Quote:

Originally Posted by Jack Bando

When topping up I have to watch a video about Live Ace. Is it ever going to be something else (ads)?

You know you can look away from the video. They will never know.

09-03-2013 , 01:27 PM

#343

InFlnlte

grinder

Join Date: Nov 2010 Posts: 466

And just press finished

09-03-2013 , 02:51 PM

#344

Jack Bando

Carpal \'Tunnel

Join Date: Mar 2005 Posts: 7,587

Quote:

Originally Posted by KingKongGrinder

You know you can look away from the video. They will never know.

I know this. My point was LiveAce needs either players paying or ads and it'd be nice if they replaced the Live Ace video with an ad so the site stays going+more prizes.

09-03-2013 , 09:33 PM

#345

arkitekt83

enthusiast

Join Date: Feb 2008 Posts: 58

Agreed, and ideally both. The best thing we can do for the site is to refer additional players so that the have a large enough player base to generate revenue from the ads and have a better chance of people buying subscriptions and chips.

09-03-2013 , 09:48 PM

#346

arkitekt83

enthusiast

Join Date: Feb 2008 Posts: 58

Question: Does anyone else notice a wide gap in the lag between 3 and 4+ tables? Based on my hardware and connection speed I doubt that it's an issue on my end, but would love more data points.

09-04-2013 , 12:46 AM

#347

apkrnewb

old hand

Join Date: Dec 2008 Posts: 1,650

The software is still crap!
I have not got any of my ? answered or my emails!
I sit at a table i have wait for bb checked it does not deal me in on my bb.
I sit at a table i have wait for bb un-checked it does not deal me in.
what exactly is going on?

09-04-2013 , 02:00 AM

#348

waq

veteran

Join Date: Mar 2007 Posts: 2,700

I do not have those issues with posting the bb.

The software is not great but it is playable. Fixes that seem simple are usually not.

For me the one thing that would be nice is a sit out next blind option. I know others have asked for sit out next bb but with the forward moving button it should be next blind. As it is now I sit out a hand or 2 early incase players to my right sit out before me.

The best thing about this software compared to other browser based software I have used (small sample size) is that the tables can be placed outside the browser window. I can put them on another monitor.

09-04-2013 , 01:19 PM

#349

InFlnlte

grinder

Join Date: Nov 2010 Posts: 466

The sit out next blind would be nice but not a huge deal for me. I just press sit out, and it sits me out next hand. Software could be a little more faster, but its pretty decent. Sometimes the lag is really annoying and you really have to be careful not to click on the check/call or bet button twice. When you are raising all in, it doesnt put me all in and leaves chips behind - that needs to be fixed!