Quote:
Originally Posted by rocketragz
here's a hem2/new software problem. sorry if it's already mentioned in the thread. when running hem and poker client at the same time, hem causes everything to lag really bad and i end up having to close out of the program. poker client runs smooth when i dont have hem running.
have a mac and running parallels
I have not had this reported by anyone else and many of us on the team play at BCP/WPN without issue.
What is your total RAM and how much is assigned to parallels? Which Operating System, Firewall, and Anti-Virus are you using?
Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Repeat Steps 2 and 3 for HudFuncsApp.exe and the BlackChipPoker.exe
If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a log file as well -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F
Please zip and email the log, with a link to this thread and your forum name, to
hm2support@holdemmanager.com as this type of issue is better suited to email instead of derailing this thread.