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Old 02-14-2017, 12:19 AM   #10151
ak330
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

I made my 2nd bitcoin deposit. How long does I have to wait now for the bitcoin withdrawal option to show up in the withdrawal section of the cashier?
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Old 02-14-2017, 05:17 AM   #10152
39suited
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by ak330 View Post
I made my 2nd bitcoin deposit. How long does I have to wait now for the bitcoin withdrawal option to show up in the withdrawal section of the cashier?
That is a very good question for the WPN sub forum.
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Old 03-20-2017, 06:33 AM   #10153
Oro-Ja-Njivu
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Not sure where to put this. Some 5 days ago I sent an email to security@truepoker.eu - they never responded.. This is the email in question.

================================================== ====
Hello there,

I am a new player to your network and already I have noticed some irregularities.
Today I joined three tables - on each one of them one player was already sitting there.
Now - I don not know if its a regular thing that when the 2nd player joins he gets
automatically dealt to be the Big Blind but either way - this is what happened to me.
I hope I do not have to stress that being in the Big Blind in a Heads-Up game is a huge disadvantage.

Now when two regular players dont want to play each other but decide to sitout until weaker player joins they usually tend to play an even number of hands before sitting out.

Thats just fair to the player that had started in the Big Blind.

In todays case player named Winenall had chosen to "sitout next BB" right after one hand - Just when he was about to get dealt in the BB. ON ALL THREE TABLES!

This is strictly forbidden at most sites I have played since in this manner he gains a huge
edge over the 2nd player. Also its considered very unethical and very much cheating.

To illustrate what I am talking about Im sending u two screenshots.

The first shows the player sitting out at all three tables (name can be seen in chat).


The second shows the three hands we played when each time my position was in the Big Blind.




Hope you wil take measures to prohibit this kind of behavior since the way it is now - it is highly discouraging for anyone to join a table this player has opened, and then also the house suffers. (less hands being played & tables filling up way slower)



Regards, ****

================================================== ===

Seems the same player is making a habit out of this as today he pulled off the same trick, just vs someone else.



and again


and again...
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Old 03-29-2017, 02:56 AM   #10154
ReasonableDoubt
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Did ACR just disconnect and boot anyone else off all their tables?

Just tried to close down and reopen the software and it's stuck on the lobby screen saying "configuring" at the top left...
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Old 03-29-2017, 06:45 AM   #10155
39suited
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Oro - you must be new to online poker. It's called grimming, some poker sites take action against abusers and others don't. You'd best report it directly to support, because nobody from ACR is looking into this thread anymore.
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Old 04-04-2017, 04:20 PM   #10156
K.O.S.
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

What's the deal with the site right now? I got an email saying they sent me a free $20, so I logged in to play, and literally 99% of the cash tables I can find have everyone sitting out or showing up as disconnected. The only game that's running is a full ring 2NL game with 3 people playing and 6 people sitting out. If I sit at a HU game where the person is active, they quickly sit out after I post my initial blind. What's going on?
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Old 04-04-2017, 04:22 PM   #10157
Max Cut
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

They had an ISP disconnect or something and had to re-start their servers.

Quote:
(Or see WPN sub-forum)
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Old 04-04-2017, 06:18 PM   #10158
stevenadams
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by Max Cut View Post
They had an ISP disconnect or something and had to re-start their servers.
So is ACR down for the night? Looks like they canceled the 40k $215
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Old 04-04-2017, 06:26 PM   #10159
Max Cut
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by stevenadams View Post
So is ACR down for the night? Looks like they canceled the 40k $215
Quote:
Originally Posted by WPN_Rep2 View Post
I would avoid MTTs and Cash Games at the moment.

Jackpots and SitNGo's 2.0 are running properly since they are on a different network.
forumserver.twoplustwo.com/218/winning-poker-network/downtime-disconnect-lag-issues-thread-1494313/
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Old 04-05-2017, 10:39 AM   #10160
valeri0809
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Hello, why could not play yesterday at Americas Cardroom?
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Old 04-05-2017, 11:00 AM   #10161
umphreys who
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by valeri0809 View Post
Hello, why could not play yesterday at Americas Cardroom?
Read the thread in the link posted above your post. They're having ISP issues and have been for almost 24 hours now.
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Old 04-08-2017, 06:00 AM   #10162
Nappyboy
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

When does the beast payout the cash reward?
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Old 04-10-2017, 02:20 AM   #10163
jgonzales1030
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

My client is still stuck on configuring is anyone else experiencing this? ive tried everything and cant get it to work.
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Old 04-15-2017, 08:35 PM   #10164
mysticriver5
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

The "Current Status" and "Achievement Medals" under Rewards do not load for me since the update. Anyone with the same problem? Ofc i contacted support already and... well, you know the rest of the story by now...
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Old 04-24-2017, 05:47 PM   #10165
bm303
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by jgonzales1030 View Post
My client is still stuck on configuring is anyone else experiencing this? ive tried everything and cant get it to work.
Same here. Or Checking Protocol Version. Takes 10+ tries to get it to open.
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Old 04-27-2017, 12:56 PM   #10166
Glenliness
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by ACR Rep View Post
We’re very excited to open this thread in order to assist you, our valued Americas Cardroom players, with any questions or concerns you may have.

We at ACR strive to improve our product everyday so feel free to use this thread for all comments and suggestions of ways we can make your online poker playing experience as enjoyable as possible.

We look forward to hearing from you!

The ACR Staff
I tried to review a very surprising hand in your hand history just after it happened and it was missing. So I called your representative who after failing to locate the hand expressed incredulity. Never the less, the had was in my HM2 database. Is this kind of error common, and should this concern players?
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Old 04-27-2017, 02:23 PM   #10167
kahntrutahn
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by mysticriver5 View Post
The "Current Status" and "Achievement Medals" under Rewards do not load for me since the update. Anyone with the same problem? Ofc i contacted support already and... well, you know the rest of the story by now...
Quote:
Originally Posted by bm303 View Post
Same here. Or Checking Protocol Version. Takes 10+ tries to get it to open.
Uninstall poker client
Update Windows and Internet Explorer
Reboot computer
Reinstall poker client


The above procedure should fix many random issues.

--
Kahn
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Old 04-30-2017, 11:33 AM   #10168
southern thrasher
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

I can't find Fixed Limit O8? Is it not offered?

Sent from my Nexus 6P using Tapatalk
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Old 05-01-2017, 09:11 PM   #10169
kahntrutahn
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by southern thrasher View Post
I can't find Fixed Limit O8? Is it not offered?

It's there, I took some screenshots of it today for a project.

--
Kahn
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Old 05-01-2017, 09:27 PM   #10170
southern thrasher
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Quote:
Originally Posted by kahntrutahn View Post
It's there, I took some screenshots of it today for a project.

--
Kahn
I will look again. Thanks

Sent from my Nexus 6P using Tapatalk
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Old 05-02-2017, 12:31 AM   #10171
gusma
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Hello!

I am using WPC on YaPoker!. I requested a withdrawal via BitCoin on Sunday, 4/29 at 6:52PM and it has not been processed yet. I got in contact with chat support and was told it can take up to 15 business day, is it correct?

If so, I see on ACR users are not having this problem, how can I transfer my funds directly?
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Old 05-03-2017, 11:41 PM   #10172
Psycho33
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

I am seeing an error message stating "client application has performed an illegal operation. Please restart the client for instructions on reporting the error"

I have to uninstall and reinstall software to get it to work sometimes. Getting old. I have windows 10. Anyone else know anything about this issue? any ideas?
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Old 05-04-2017, 12:04 PM   #10173
VICTOR KOLMOGOROV
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Same problem here.
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Old 05-04-2017, 04:27 PM   #10174
Psycho33
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

They told me it was a computer problem. Even though all other sites I use work just fine. And everything else is working on my computer. But their response is its my computer. "take it to Best Buy and get a computer that can run their game". My computer is brand new. Frustrated
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Old 05-06-2017, 12:57 AM   #10175
VICTOR KOLMOGOROV
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Re: Official Americas Cardroom Help Desk (Or see WPN sub-forum)

Three days in a row with the same problem (now with different error message)
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