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Old 04-01-2020, 02:58 PM   #24726
dsprinceana
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Re: **The New and Official 888poker (ROW) Players' Thread**

Today my client got disconnected and after I logged back in all my notes and tags were gone..yesterday I got a message saying something about changing the Terms on the deposit bonus I am currently wagering and even though I didnt understand exactly I assume is something bad..one month they had my account disabled preventing me from wagering..

I swear this is obvious 888 trying all their best to discourage regulars and not give the bonus..I am honestly really annoyed about what is going on is this for real?? I cant believe this honestly is it even worth taking notes anymore as I see a lot of ppl with this issue WTF IS THIS 888???
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Old 04-01-2020, 03:30 PM   #24727
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by MarkDavis View Post
Thanks Rep that at least reassures me that it is safe to just restore it from quarantine in future. I will re-install it as I deleted it from quarantine earlier.

Is there anything I can do to prevent my anti-virus from quarantining it in the first place?. Support may include something in their response but if you know how please let me know. Thanks.
You need to make an exception for 888poker in your anti virus settings.

Regards
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Old 04-01-2020, 03:37 PM   #24728
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dsprinceana View Post
Today my client got disconnected and after I logged back in all my notes and tags were gone..yesterday I got a message saying something about changing the Terms on the deposit bonus I am currently wagering and even though I didnt understand exactly I assume is something bad..one month they had my account disabled preventing me from wagering..

I swear this is obvious 888 trying all their best to discourage regulars and not give the bonus..I am honestly really annoyed about what is going on is this for real?? I cant believe this honestly is it even worth taking notes anymore as I see a lot of ppl with this issue WTF IS THIS 888???
Do you live in Portugal?
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Old 04-01-2020, 03:45 PM   #24729
dsprinceana
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
Do you live in Portugal?
No, in romania and got a pop up saying from 05.03 bonus wagering requirements will change and you first have to use the bonus money or your money I didnt really even understand I can only assume is for the worse..

This combined with tags and notes suddenly dissapearing makes things clear for me..also having my account disabled for no real reason as I can now play proves you just dont want to give the bonus anymore..
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Old 04-01-2020, 04:13 PM   #24730
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dsprinceana View Post
No, in romania and got a pop up saying from 05.03 bonus wagering requirements will change and you first have to use the bonus money or your money I didnt really even understand I can only assume is for the worse..

This combined with tags and notes suddenly dissapearing makes things clear for me..also having my account disabled for no real reason as I can now play proves you just dont want to give the bonus anymore..
Yes they must have updated your poker client from the one that is not being supported anymore and that is why you have all lost your tags and notes.
The update to the terms will affect everyone soon but they have already started it with some countries.

Regards
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Old 04-01-2020, 04:15 PM   #24731
onixx89
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Re: **The New and Official 888poker (ROW) Players' Thread**

Hi 888 rep.

I am customer on 888 for many years with periodical deposits.
I would like to give some advises to your poker management. These advises are not coming only from my behalf but also from my friends that are players here.

I am sure that your site is happy for this peak period of profit as a lot of people that stays home chose to play. However after this period you will remain with the old players that chosen this platform for years ago. So please take in consideration the following advice's:

1. You have a monthly free poker tournament for chosen players ( VIP's) each month and the blind level is 2 minutes? We want to play poker not bingo, so consider the level increase to 10-12 minutes per level. WHY, and based on what you took the decision to put 2 minutes?

2. Is it fair the compensation ( rake back) level? One player that spends 10 dollar here is compensated the same with one who spends 1000? ( example, spin wheel, gold coins). The only good thing is the promotion for cash back but I never seen more than 25% return.

3. After you changed the format for Blast games I barley see 100x winnings ( from other players) In my case I never had 10x after this change. A lot of old players stopped because the odds are to low to hit something.

4. You are focusing to much on free rolls, and I understand why, but you have to consider also the players that hate fast formats or those who do not need free rolls but some tournaments with some added value, or a ladder ranking leader board.

Please take in consideration this, and I repeat is not only my opinion but of the majority playing here for years.

Username 888: LastWish8989

Thanks and stay safe!
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Old 04-01-2020, 05:11 PM   #24732
MarkDavis
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
You need to make an exception for 888poker in your anti virus settings.

Regards
It did the trick. Hopefully support can resolve the command prompt issue and then everything is A1. Thanks for your help.
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Old 04-01-2020, 05:14 PM   #24733
dsprinceana
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
Yes they must have updated your poker client from the one that is not being supported anymore and that is why you have all lost your tags and notes.
The update to the terms will affect everyone soon but they have already started it with some countries.

Regards
Good thing to let me know 3 days before the changes as for the notes being lost it really is nothing to say..

Thanks for taking time to answer I guess at least u seem the only one working for 888 these days and btw I hope u get paid a lot to take all the hits here for the moves ur incompetent and greedy colleagues from other departments make.

So as I didnt really understand how will it change exactly?? Do I now have to play 3 days non stop to clear as much as I can??..as I understand u have to loose ur money to wager the bonus ones dont count or what exactly?? I really dont understand will I still be able to clear it if I am a winning player??
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Old 04-01-2020, 05:23 PM   #24734
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by MarkDavis View Post
It did the trick. Hopefully support can resolve the command prompt issue and then everything is A1. Thanks for your help.
Nice!
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Old 04-01-2020, 05:34 PM   #24735
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dsprinceana View Post
Good thing to let me know 3 days before the changes as for the notes being lost it really is nothing to say..

Thanks for taking time to answer I guess at least u seem the only one working for 888 these days and btw I hope u get paid a lot to take all the hits here for the moves ur incompetent and greedy colleagues from other departments make.

So as I didnt really understand how will it change exactly?? Do I now have to play 3 days non stop to clear as much as I can??..as I understand u have to loose ur money to wager the bonus ones dont count or what exactly?? I really dont understand will I still be able to clear it if I am a winning player??
This is the information I was given regarding the new terms,

Hi,

The details are as mentioned in the email players received.

The next wager you make will use your Cash Balance first, before using your Bonus Funds.
Only wagers made using your Bonus Funds will contribute to the applicable Bonus Wagering Requirements.


So yes, as long as the player has non bonus money (cash) in his account he will not wager his bonus.

Regarding this point:

Any remaining Bonus(es) & vouchers, such as: Free Play, Free Spins, Tournament Tickets, Free Bets etc. may be forfeited upon a withdrawal request, as indicated in “My Account”.

We are saying that bonuses may be forfeited upon withdrawal request.

For poker players, only bonuses that were received upon deposit will be forfeit upon withdrawal request.

Once requesting a withdrawal, players will see first which bonused will be forfeited before submitting the withdrawal.
Regards
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Old 04-01-2020, 05:49 PM   #24736
abcde23
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
This was sorted out to your satisfaction I have been told?

Thanks
@888rep: thank you very much for your help!!! My issue has been solved in the best way.
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Old 04-01-2020, 05:52 PM   #24737
dsprinceana
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Join Date: Dec 2019
Posts: 118
Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
This is the information I was given regarding the new terms,

Hi,

The details are as mentioned in the email players received.

The next wager you make will use your Cash Balance first, before using your Bonus Funds.
Only wagers made using your Bonus Funds will contribute to the applicable Bonus Wagering Requirements.


So yes, as long as the player has non bonus money (cash) in his account he will not wager his bonus.

Regarding this point:

Any remaining Bonus(es) & vouchers, such as: Free Play, Free Spins, Tournament Tickets, Free Bets etc. may be forfeited upon a withdrawal request, as indicated in “My Account”.

We are saying that bonuses may be forfeited upon withdrawal request.

For poker players, only bonuses that were received upon deposit will be forfeit upon withdrawal request.

Once requesting a withdrawal, players will see first which bonused will be forfeited before submitting the withdrawal.
Regards
Oh my dayz I almost cant believe what I am reading..

So basically if i understand correctly not only I cannot wager my bonus if I have cash in my account and I am winning with them but you will also keep the bonus I already earned if I cashout????

Well if it is a deposit bonus isnt it *** obvious I have cash in my account?? What kind of a stupid silly rules u guys impose??

I really dont know what to do anymore I deposited full amount and was playing for the bonus u guys disabled my account on purpose for no reason for 5 weeks and now this??? What am I supposed to do now this is really really tilting. I guess I can stop grinding for the bonus right??

Are u sure these changes are legal?? This really looks like big scam to me, stealing, fake publicity oh my days..
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Old 04-01-2020, 05:53 PM   #24738
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by abcde23 View Post
@888rep: thank you very much for your help!!! My issue has been solved in the best way.
Nice.

Good luck!
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Old 04-01-2020, 06:02 PM   #24739
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dsprinceana View Post
Oh my dayz I almost cant believe what I am reading..

So basically if i understand correctly not only I cannot wager my bonus if I have cash in my account and I am winning with them but you will also keep the bonus I already earned if I cashout????

Well if it is a deposit bonus isnt it *** obvious I have cash in my account?? What kind of a stupid silly rules u guys impose??

I really dont know what to do anymore I deposited full amount and was playing for the bonus u guys disabled my account on purpose for no reason for 5 weeks and now this??? What am I supposed to do now this is really really tilting. I guess I can stop grinding for the bonus right??

Are u sure these changes are legal?? This really looks like big scam to me, stealing, fake publicity oh my days..
Yes the changes are legal as they have warning everyone through emails and popups in the poker client for about the past few months.

Regards
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Old 04-01-2020, 06:19 PM   #24740
dsprinceana
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Posts: 118
Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
Yes the changes are legal as they have warning everyone through emails and popups in the poker client for about the past few months.

Regards
Actually I got a pop up yesterday and by sending pop ups doesnt mean someone can steal money and use fake publicity or break national and international laws.

This is utterly disgusting and straight up gangsta hustle robbery oh my days..
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Old 04-01-2020, 06:29 PM   #24741
mement_mori
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Re: **The New and Official 888poker (ROW) Players' Thread**

Any chance we can get Dragon tickets in the points store?
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Old 04-01-2020, 07:22 PM   #24742
dltoster
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dltoster View Post
It is LDenisL888
Quote:
Originally Posted by 888Rep View Post
Nice.

Good luck!
I would rather want some updates on my alike dispute. It is not like this issue so deadly important for me now, but ignoring is unpleasant. Email support on my second mail not answered too, and there must be left some ticket with number reference on it opened (or closed without answer).

Quote:
Originally Posted by dltoster View Post
I had a similar problem and noone contacted me yet.

Nickname is LDenisL888.
I am not quite familiar with quoting system on this forum, so if my posts are unclear I will try to post more proper summary in the morning.

Spoiler:

Last edited by dltoster; 04-01-2020 at 07:26 PM. Reason: addon
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Old 04-01-2020, 08:00 PM   #24743
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dltoster View Post
I would rather want some updates on my alike dispute. It is not like this issue so deadly important for me now, but ignoring is unpleasant. Email support on my second mail not answered too, and there must be left some ticket with number reference on it opened (or closed without answer).



I am not quite familiar with quoting system on this forum, so if my posts are unclear I will try to post more proper summary in the morning.

Spoiler:
Apologies as I sent this over for you earlier and you should get your ticket today if it's not already in your account.

Regards
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Old 04-01-2020, 08:14 PM   #24744
Porpoise
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Re: **The New and Official 888poker (ROW) Players' Thread**

Has anyone already received their missing cashback spins?
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Old 04-02-2020, 07:53 AM   #24745
Rikotime
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by onixx89 View Post

...

2. Is it fair the compensation ( rake back) level? One player that spends 10 dollar here is compensated the same with one who spends 1000? ( example, spin wheel, gold coins). The only good thing is the promotion for cash back but I never seen more than 25% return.

On a whole a small stakes playing fun players who deposits 50 to 150 eur per month are worth a lot more to the site than a high stakes grinders who never deposit. Only positive role high stakes grinder plays from the perspective of the site and therefor poker ecology is in increasing the traffic to what would otherwise be slow registering or never running games. Rake is just increased cash flow, all money and therefor profits come from a depositor.

Last edited by Rikotime; 04-02-2020 at 07:59 AM.
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Old 04-02-2020, 08:07 AM   #24746
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by onixx89 View Post
Hi 888 rep.

I am customer on 888 for many years with periodical deposits.
I would like to give some advises to your poker management. These advises are not coming only from my behalf but also from my friends that are players here.

I am sure that your site is happy for this peak period of profit as a lot of people that stays home chose to play. However after this period you will remain with the old players that chosen this platform for years ago. So please take in consideration the following advice's:

1. You have a monthly free poker tournament for chosen players ( VIP's) each month and the blind level is 2 minutes? We want to play poker not bingo, so consider the level increase to 10-12 minutes per level. WHY, and based on what you took the decision to put 2 minutes?

2. Is it fair the compensation ( rake back) level? One player that spends 10 dollar here is compensated the same with one who spends 1000? ( example, spin wheel, gold coins). The only good thing is the promotion for cash back but I never seen more than 25% return.

3. After you changed the format for Blast games I barley see 100x winnings ( from other players) In my case I never had 10x after this change. A lot of old players stopped because the odds are to low to hit something.

4. You are focusing to much on free rolls, and I understand why, but you have to consider also the players that hate fast formats or those who do not need free rolls but some tournaments with some added value, or a ladder ranking leader board.

Please take in consideration this, and I repeat is not only my opinion but of the majority playing here for years.

Username 888: LastWish8989

Thanks and stay safe!
I sent your feedback over to management for you.

Thanks
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Old 04-02-2020, 10:53 AM   #24747
dltoster
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
Apologies as I sent this over for you earlier and you should get your ticket today if it's not already in your account.

Regards
Got that ticket today, thank you very much.
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Old 04-02-2020, 12:43 PM   #24748
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by dltoster View Post
Got that ticket today, thank you very much.
Great>

Good luck in the game!
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Old 04-02-2020, 01:06 PM   #24749
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by PaulyJames200x View Post
Why do progressive tournaments still show not the amount you get from bounty but half? Stars and party fixed this issue so why does 888 still have this?


Also whats with all the big fish satellite tickets gtd? Use to be 40 seats and 30 seats and then 20 seats and now 10 seats gtd only?
We have been greatly increasing GTD’s and adding new tournaments. Sometimes we make business decisions to lower GTD’s in specific areas as well. Your feedback and suggestions are always welcome.

https://www.888poker.com/poker-games/pko/
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Old 04-02-2020, 01:16 PM   #24750
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by onixx89 View Post
Hi 888 rep.

I am customer on 888 for many years with periodical deposits.
I would like to give some advises to your poker management. These advises are not coming only from my behalf but also from my friends that are players here.

I am sure that your site is happy for this peak period of profit as a lot of people that stays home chose to play. However after this period you will remain with the old players that chosen this platform for years ago. So please take in consideration the following advice's:

1. You have a monthly free poker tournament for chosen players ( VIP's) each month and the blind level is 2 minutes? We want to play poker not bingo, so consider the level increase to 10-12 minutes per level. WHY, and based on what you took the decision to put 2 minutes?

2. Is it fair the compensation ( rake back) level? One player that spends 10 dollar here is compensated the same with one who spends 1000? ( example, spin wheel, gold coins). The only good thing is the promotion for cash back but I never seen more than 25% return.

3. After you changed the format for Blast games I barley see 100x winnings ( from other players) In my case I never had 10x after this change. A lot of old players stopped because the odds are to low to hit something.

4. You are focusing to much on free rolls, and I understand why, but you have to consider also the players that hate fast formats or those who do not need free rolls but some tournaments with some added value, or a ladder ranking leader board.

Please take in consideration this, and I repeat is not only my opinion but of the majority playing here for years.

Username 888: LastWish8989

Thanks and stay safe!
Some of the above is already in pipeline and we will see what we can do with the rest

Regards
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