Hello 888, its not even the Monday and the client is resetting and i cant log in my tourneys. Whats going on??
Please refund my tourneys as i would be blinded out !

Everything seems to be working fine on the site and we haven't starting updating our servers yet so maybe try and do a reinstall to see if that clears it up for you.
You need to contact support regarding any claims for refunds as they will be able to look into your account.
support@888poker.com.
Thanks!

Tomorrow, Monday, 18th of March, from 05:00 GMT, we will be updating our servers, which will result in players experiencing a period of downtime from our games and services. The downtime is expected to last for several hours. Sunday’s major tournaments will run as usual. Tournaments, SNG’s, and cash games will gradually stop being offered leading up to the downtime.

We apologise in advance for the inconvenience.

Thanks,

Still nothing .....

Ok I get the 1st one but it should be an option that people can enable or disable because everyones behaviour is different.

The second one regarding camping is a joke and all 888 have done is make things worse for innocent people because of players who are breaching their rules. That does not make good business sense. If players are regularly camping then operate a three strikes policy and ban them for a specified time on third offence. It is so annoying when waiting for a game to have my session disconnected and its worse now because the waiting time for a good game has increased since the traffic has dropped.

What's the deal with hand histories not showing bounties? This is completely terrible for serious players tracking via PT4/HM2 etc. Is there a way to fix it?

+1

wtf is going on??? client keeps crashing

Couple of questions regarding the new software.

1. Are the notes and tags lost? Coz I can't see who I've marked as "donkey" and such.

2. How can I change my seating at the table? It's very uncomfortable to multi-table in the current layout.

+1!!!!

Why does it take days to get a withdrawal approved? Most sites I've been on do it within minutes or hours or even instant withdrawals. I've been doing this for over 15 years and used tens of sites, none of them took so long even years ago.

Hello everyone,

888poker brings a new promotion called Rake or Break

3 weekly Rake or Break events with target prize pools;

If we hit the target number, fantastic! Players get to play for a massive bag of cash & we’ll increase the amount up for grabs by 10% on the following Sunday.

If we miss the target amount, we’ll refund every player their fee – including any re-entry fee

For full information click here
http://magazine.888poker.com/magazin...rnament-format

As the software is completely new you will have to remark the other players again.
No you can't change your seat as it has been centralised for all the players.
Thanks!

I have sent this over and as soon as I know anything I will post it.
Thanks!

"Completely" is so big word for table design change.

To be fair there are a lot of big changes in this update.
Thanks!

I am sorry, neither change is acceptable. You cannot have people who have been playing for years lose their notes and shrug your shoulders; it's disrespectful to your customers.

Changing a software feature that provided flexibility and customization for years serves what purpose exactly? A uniform experience? Streamlining the software? Were all the software glitches and disconnection a result of players playing from their favorite seats? I doubt it.

Once again, the problem with the table design was never the layout: it was the outdated graphics.

The governing philosophy behind the changes seems to be one of contempt for the players. It's the Apple idea of "we know best, there's going to be one way and if you don't like it tough." Even if with Apple, this is questionable and dealing with their products can be frustrating, but at least they are Apple. They have a track record of success and a design that gathers acclaim.

Exhibit no 1 of this approach is the change you implemented with the chat window a year or so ago. All the major sites (PS, Full, Tilt, 888, PartyPoker) used to have chat windows at the lower left corner of the screen. Bet/Fold/Check buttons were at the lower right corner of the screen. It's a layout that worked and works. However, I am willing to bet that at some point, a higher up in upper management looked at the client and said "no, no, no, this is too cluttered, we ll make it simpler and more elegant. We ll move the chat window to the right".

That person must have never player poker seriously, because had he done so, he would have known from the first second that moving the chat window to the right would make the player experience worse and the chat window less used. Why? For two reasons. Because 1. People tile or stack and in general make a point of filling their screens with tables; for a player who tiles, opening the chat window would mean covering a table to the right and that would be no good. 2. Because people use HUDs and shortcut keys and as soon as you open the chat window, those get out of whack; HUD numbers get on top of people's usernames or stacks and shortcut keys click on the wrong button. From personal experience I can tell you that whenever I open the chat window my fold shortcut becomes a check/call shortcut and as a result I often call when I don't want to.

As a result, there are countless times when I want to use the chat window and I am thinking that it's such a hassle that I avoid it. Is this what you wanted from that change? Because if it is, you have succeeded. But if it isn't, you should stop whatever you doing and reevaluate your way of doing things. And the first thing you need to do is start listening to your players. Not in a polite way and then shrug them off, but in a way that shows them that you do take their feedback seriously.

That thing with bounty prizes not being included in hand histories is a bug that I reported months ago. This isn't a matter of opinion or taste like you can argue about the things I mentioned before. This is a bona fide, 100% objective as it gets bug. Bounty prizes need to be included in hand histories. Your position and players left in the tournament needs to be shown in those tournaments. This has been reported months ago, it should have been fixed YESTERDAY.

Start listening to your players. You don't want to listen to me, fine. But take 5-10 players who have been playing on your website for years, mix it up with the opinion of relative newbs and check whatever change you re contemplating with them. You won't find yourself hitting a wall again and again, if you do.

Hi rep!

What does a foreign national living in the UK need for account verification? Is his foreign national ID/passport and a UK bank statement with a UK address enough?

Also, what if one already has a 888.ro account, does the account get ''transferred'' to the .com or will he then have 2 accounts?

Thanks!

Can you please supply me with your poker user name!

I have sent your feedback over to our product team for you.
Thanks!!

Why do players have to make the decision to re enter or not immediately after getting knocked out? Makes 0 sense.

Hi!

I was talking in theory about a foreigner living in the UK, I'd like to know what the verification/kyc process is like these days for gambling sites since I assume yours is similar for most if not all. As I remember from living there years ago, my own country's ID/passport plus UK bank statement with UK address was enough. What does 888 require if you're not a UK citizen but living in the UK?

As for me, there is a high chance I'll be moving there this year but not very soon so right now I don't need to change anything.

Thanks!

I may have used a couple of strong words that I would take back in that post, although I still stand with the substance of what I said.

Thank you for your patience and dealing with angry people without losing your cool every day.

You have to make possible notes transition to the new client. Players made notes for years and now it is very disrespectful to delete it all.

Don't think that it is very difficult to code.

i havn't heard of a single company on the poker market that asked its clients to make notes again after software change.

Still nothing.... But of a joke isn't it???