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Old 03-14-2019, 03:16 PM   #22376
bearer
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Re: **The New and Official 888poker (ROW) Players' Thread**

Probably the 5000 person saying this but please, cut the mandatory software update during UK afternoon out. Was a top 3-4 stack with 14-17 left, did a reboot during break and was left trying to reinstall for an hour (of course there were unexplained errors) and eventually blinded out.

You have no idea how tilting that is and this won't be my final word.
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Old 03-14-2019, 05:40 PM   #22377
MRW90
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by bearer View Post
Probably the 5000 person saying this but please, cut the mandatory software update during UK afternoon out. Was a top 3-4 stack with 14-17 left, did a reboot during break and was left trying to reinstall for an hour (of course there were unexplained errors) and eventually blinded out.

You have no idea how tilting that is and this won't be my final word.
This.

Or maybe they can make it so the update doesn't go into effect until the next time we open the client.

I was playing a few tournaments and the client kept "not responding" and shutting down to the point where I had to uninstall and reinstall it, which took over 45 minutes. Lost all my stacks obviously.
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Old 03-14-2019, 09:02 PM   #22378
CornyGuy
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Re: **The New and Official 888poker (ROW) Players' Thread**

Stop your bitching and moaning dudes.

The new software is a clear upgrade. Or at least it will be when some of the glitches or whatevs are ironed out.

Constructive criticism: can something be done about the tile option? Unless I'm doing something wrong I can't even tile four tables on one screen.
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Old 03-15-2019, 03:14 AM   #22379
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Re: **The New and Official 888poker (ROW) Players' Thread**

hi there 888 , why is the money transfer option not on the settings on the above and we have to prompt to deposit cash to see the money transfer option as of before?.
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Old 03-15-2019, 06:09 AM   #22380
krawk
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Re: **The New and Official 888poker (ROW) Players' Thread**

Hi rep!

I deposited for a bonus a few days ago, do I have to play before I make a withdrawal (not the bonus but my own cash)? How much rake do I have to pay?
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Old 03-15-2019, 03:24 PM   #22381
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by MRW90 View Post
Also the position of the stack size is horrendous. It's blended into everything else.

Other players the the table have a "block" with their screen name and stack size. Why don't I?
AMEN!

and table scale...
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Old 03-15-2019, 05:13 PM   #22382
AlexMoreno900
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Re: **The New and Official 888poker (ROW) Players' Thread**

20million, Gammeo and Puremadness1 are using specific seating software.
Please send it to the Operations Department. Why don't they do anything with a clear video evidence?

Going to record a bunch of new videos for each of them.
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Old 03-16-2019, 12:07 AM   #22383
MarkDavis
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Re: **The New and Official 888poker (ROW) Players' Thread**

Every time I leave the PC to get a bite to eat I leave games open that I have been watching and when I come back it says I have been logged out due to inactivity.

I wasn't even gone that long so 888 can you explain what the idea behind this ****e is please. Why is it a problem for 888 if a player is inactive for this period, can your crap software not handle the low volume of traffic 888 has at the moment?
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Old 03-16-2019, 01:42 AM   #22384
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by MarkDavis View Post
Every time I leave the PC to get a bite to eat I leave games open that I have been watching and when I come back it says I have been logged out due to inactivity.

I wasn't even gone that long so 888 can you explain what the idea behind this ****e is please. Why is it a problem for 888 if a player is inactive for this period, can your crap software not handle the low volume of traffic 888 has at the moment?
As far as I am aware this is a new safety feature to auto close the client after 30 minutes of inactivity to stop other people accessing your computer in case you forget to close it down and is also restricts camping.
Regards
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Old 03-16-2019, 01:44 AM   #22385
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by AlexMoreno900 View Post
20million, Gammeo and Puremadness1 are using specific seating software.
Please send it to the Operations Department. Why don't they do anything with a clear video evidence?

Going to record a bunch of new videos for each of them.
Sent!!
Thanks!
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Old 03-16-2019, 02:07 AM   #22386
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by krawk View Post
Hi rep!

I deposited for a bonus a few days ago, do I have to play before I make a withdrawal (not the bonus but my own cash)? How much rake do I have to pay?
Yes you should be able to withdraw but you will lose the bonus!!
If you click on amy profile and then PERSONAL DETAILS it will show how much withdrawable cash you have and how much bonus you have.
Thanks!
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Old 03-16-2019, 02:09 AM   #22387
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by serenav02 View Post
hi there 888 , why is the money transfer option not on the settings on the above and we have to prompt to deposit cash to see the money transfer option as of before?.
Just an updated feature to have all money options in one place!
Thanks!!
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Old 03-16-2019, 02:15 AM   #22388
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by CornyGuy View Post
Stop your bitching and moaning dudes.

The new software is a clear upgrade. Or at least it will be when some of the glitches or whatevs are ironed out.

Constructive criticism: can something be done about the tile option? Unless I'm doing something wrong I can't even tile four tables on one screen.
You will need to manually make the tables smaller by dragging the edge of the tables with your cursor but the tables still overlap somewhat!
Thanks!!
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Old 03-16-2019, 02:17 AM   #22389
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by fourfour View Post
AMEN!

and table scale...
Feedback sent over for you.
Thanks!
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Old 03-16-2019, 02:29 AM   #22390
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by bearer View Post
Probably the 5000 person saying this but please, cut the mandatory software update during UK afternoon out. Was a top 3-4 stack with 14-17 left, did a reboot during break and was left trying to reinstall for an hour (of course there were unexplained errors) and eventually blinded out.

You have no idea how tilting that is and this won't be my final word.
Quote:
Originally Posted by MRW90 View Post
This.

Or maybe they can make it so the update doesn't go into effect until the next time we open the client.

I was playing a few tournaments and the client kept "not responding" and shutting down to the point where I had to uninstall and reinstall it, which took over 45 minutes. Lost all my stacks obviously.
Sent your feedback over to the relevant department.
Thanks!!
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Old 03-16-2019, 02:38 AM   #22391
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by MarkDavis View Post
To add to my above post, when I log in I get a clog file along with a debug file that cannot be deleted until app is closed. Also when loading the command prompt screen briefly flashes up and does that after leaving a table sometimes and when accessing the free spin.

Is this happening to anyone else and what is it about?
Just delete it when you close the app. It's nothing to be concerned about.

If you want to give your poker user name I will send it over to the tech guys to reassure you.
Thanks!

Last edited by 888Rep; 03-16-2019 at 02:47 AM.
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Old 03-16-2019, 02:43 AM   #22392
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Re: 888poker - be careful

Quote:
Originally Posted by caleb1rules View Post
I've had some issues with 888 in the last couple of days. After depositing 100$ through a bank slip (because credit cards are a problem for myself) 4 days (not counting saturdays and sundays) have gone by and no money. You try to contact their services through e-mail, no awnser (sent 1 day after the bank slip payment), you attempt to call the number they make it available to solve issues and no one awnsers, there's no one in the online chat to help. After a situation like this it's something to wonder if 888 is located in a kid's backyard. Pokerstars has all the support and the money enters the next day anyone who says 888 is better is either a fool or a crook.
Can you please give me your poker user name and I will try and get this sorted out for you.
Thanks!
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Old 03-16-2019, 07:32 AM   #22393
Uhrenknecht
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Re: **The New and Official 888poker (ROW) Players' Thread**

is there a way to get the old table design back?
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Old 03-16-2019, 07:38 AM   #22394
SuckMyTilt
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
Can I please have your poker user name?
Hi Rep,

The customer service/support element of your company is appalling.

I messaged here (see above) as I had no reply for ages to an email (that's on your site to contact customer supoort) so you took my username and I after a small period get an email.

The email was beyond generic and didn't answer one thing (the main thing) I had put.
So i reply... Guess what... Still no bloody answer.

The same day I got a phone call from someone more concerned about withdrawal from donkeys ago then talking about my issue (she said she was from customer support) I then after repeating myself over an over am told she can see my reply to which she just said she didn't know and would be passed to the accounts team...

Still no reply!!!!!!!

It can't be that hard to reply and answer/reply to people's questions (that you are meant to know the answers too because there not exactly difficult questions)
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Old 03-16-2019, 10:11 AM   #22395
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by Uhrenknecht View Post
is there a way to get the old table design back?
Check out this post.
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Old 03-16-2019, 10:18 AM   #22396
888Rep
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by SuckMyTilt View Post
Hi Rep,

The customer service/support element of your company is appalling.

I messaged here (see above) as I had no reply for ages to an email (that's on your site to contact customer supoort) so you took my username and I after a small period get an email.

The email was beyond generic and didn't answer one thing (the main thing) I had put.
So i reply... Guess what... Still no bloody answer.

The same day I got a phone call from someone more concerned about withdrawal from donkeys ago then talking about my issue (she said she was from customer support) I then after repeating myself over an over am told she can see my reply to which she just said she didn't know and would be passed to the accounts team...

Still no reply!!!!!!!

It can't be that hard to reply and answer/reply to people's questions (that you are meant to know the answers too because there not exactly difficult questions)
I sent it over again with your reply.
Thanks!!
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Old 03-16-2019, 10:21 AM   #22397
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by 888Rep View Post
Hi Guys,

Recently, we launched a beta version of our new tables for trial by a select few players at 888poker, and some of you were chosen to participate in the beta test.

At this point, we’re in the process of evaluating the results and preparing for the final upgrade. We’re constantly working hard to offer you the best gaming experience and your help has been invaluable.

If you wish to return to the previous version of 888poker until our official launch, simply click the link below:

http://www.888poker.com/router

To let us know what you think of the enhancements and to help us make them even better, just post here or send us an email at: productfeedback@888poker.com
Quote:
Originally Posted by Uhrenknecht View Post
is there a way to get the old table design back?
This is it!!
Thanks!
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Old 03-16-2019, 11:15 AM   #22398
leviathan74
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Re: **The New and Official 888poker (ROW) Players' Thread**

Today, I got an email from 888 that they are doing a server restart on Monday. I am not to complain about the down time, I am going to complain about this not being done more often (unless it is and I was not aware).

The point is that for the past few months, client crashes are almost a daily occurrence and I am fed up.

Having a reliable client is literally the most basic & essential thing you need to do and you are failing at it.

Come on!
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Old 03-16-2019, 11:18 AM   #22399
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Re: **The New and Official 888poker (ROW) Players' Thread**

On Monday, 18th of March, from 05:00 GMT, we will be updating our servers, which will result in players experiencing a period of downtime from our games and services. The downtime is expected to last for several hours. Sunday’s major tournaments will run as usual. Tournaments, SNG’s, and cash games will gradually stop being offered leading up to the downtime.

We apologise in advance for the inconvenience.



Thanks,
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Old 03-16-2019, 11:22 AM   #22400
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Re: **The New and Official 888poker (ROW) Players' Thread**

Quote:
Originally Posted by leviathan74 View Post
Today, I got an email from 888 that they are doing a server restart on Monday. I am not to complain about the down time, I am going to complain about this not being done more often (unless it is and I was not aware).

The point is that for the past few months, client crashes are almost a daily occurrence and I am fed up.

Having a reliable client is literally the most basic & essential thing you need to do and you are failing at it.

Come on!
Point taken and apologies for the crash issues!!
Thanks!
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