Quote:
Originally Posted by hugo2345
I have not played much on 888poker lately but I decided to do the Fortune Trail challenges as they looked interesting. I did what was needed to complete the challenges, but beyond that, I did not play too much on 888poker.
I have now received an e-mail telling me that my bonus privileges have been suspended, with the following explanation given:
"This is due to activity which may include repeatedly depositing during promotional events, to maximise the amount of bonuses in play on your account, or deposits followed by withdrawals once the bonus is awarded.
This activity is inconsistent with our philosophy of rewarding members for their loyalty and patronage, and so we have removed these bonus privileges from your account and any related accounts."
I have not made any deposits or withdrawals lately. The only reason for the ban that I can think of is that I didn't play enough in addition to completing the challenges. Do you have such a policy in place?
Quote:
Originally Posted by 888Rep
Sent over for review.
Thanks!
Thank you. I got an email today, but it only confirmed that the bonus privilege has been removed from my account, and no information was given as to why this decision was made.
The email only quoted a paragraph in the terms of service.
"In the event that the Company has reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus, offer or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account."
As I said, I haven't played too much on 888poker lately. I completed the Fortune Trail Challenges, but I didn't play very much beyond that. Is that considered "abusing a bonus"?
Last edited by Mike Haven; 01-24-2018 at 08:46 PM.