Yeah not sure why the 36 mans aren't more popular. Its possible the structure deters a lot of players. The final table is usually 8BB average stack or something like this. Maybe there just isn't enough players seeing them at once before people get impatient.

Perhaps switch 36 man SNG turbo 4 min structure,
with 45 man MTT turbo 6 min structure up to 1/3/5/10$ stakes.
It is paramount to pin them to top the MTT lobby list to boost the traffic.
This is what Pokerstars did before implementing OD.

Adding OD would be the long term goal though.

Feedback has been sent over for you guys.
Thanks!

You will need to contact support@888poker.com and they will be able to check your account and let you know what you have left to do.
Thanks

Is two factor authentication available for your 888poker account? Thanks.

Hello everyone,

The 2018 XL Eclipse has been an action-packed series, and it’s time we caught you up on the past four days of action.



For the recaps click here.
https://www.888poker.com/magazine/88...e-nears-finale

For the XL Eclipse schedule and a look at the final day click here.
https://www.888poker.com/poker-tourn...l-series/#sche

Still can't play on desktop client. And I've tried a lot of reinstalling and cleaning cash and stuff...
Mobile works normally.

Can you please give me your poker user name?

update: cashed for $4k in some mtt on 888 last night, got $4k more bonus balance...

Woke up this morning, no more bonus balance and was able to request withdrawel for my whole balance!

Looks like some people woke up at the office

still showing as bonus balance for me/ unable to xfer

I actually just checked my email and get a response from the 888 team clarifying that I still have a tonne of grinding until I can transfer/cash out. 888 poker has an amazing opportunity to bring a lot of high raking players to their site given the current poker climate...

Not sure if this is the place but here are a few quick suggestions:

1) Fix the transfer thing immediately. A small "play through" requirement is reasonable for obvious reasons but the current ruling is ridiculous and a deterrent to play on 888.

2) I'm actually really happy with the tournament selection, structures, guarantees atm given the limited player pool, so keep progressing there!

3) The lobby can be a little bit confusing for tournaments.

thanks

Sent this over to the team!
Thanks for the feedback!!

Thanks for the suggestions. “On Demand” SNGs and “pin the SNGs to the top of the MTT lobby” are not possible at the moment. We will consider trying different formats based on your feedback.
Thanks!!

I believe they still not have this option still.

But i would love to have two factor authentication.

I don't think I've been compensated fairly from the DDOS attacks. I was 1/4 with a huge chiplead in the $88 Great 8, and it seems like 888 EVEN chopped the prize pool 4-ways, so my 855k stack got the same amount as the 52k stack. I think this is ridiculously unfair. I got about $1900, and with cEV I should get over $4k and with ICM chop I should get $2.6k ish.

Here are the screen shots. Support has been terrible and their answers are so generic that it doesn't even seem like they understand my issue. I asked what the policy was in those situations and got no replies, but it seems like an ICM chop should be the way to go here and they owe me at least $600, if not more if their policy is to use cEV.

Here are the supporting screenshots:

https://gyazo.com/014f3c1dbeaf50962d5cde26a325d54e
https://gyazo.com/69b295d09ee350bbba17459f9c345e12
https://gyazo.com/81ea9753723230661b1aac50126b21ab

Please review this.

You're lucky, I was in similar situation and got $109 ticket back (buy in cost) instead of getting 1K prize. Save your energy it likely won't lead to anything, I tried and emails just get ignored.

Sorry but that is the way they do things under those circumstances. Just because you had the bigger stack doesn't mean that you were guaranteed to win it or even finish in any high position. They believe that is the fairest way to sort it. You can mail them back again and appeal but I can't see any other outcome.
888Rep

+1 for how I was dealt with too.

If you're a 20 tabling nit it stands to reason your refunds will be "more than fair" as your bowl stacks got the same amount of $ as the chip leader.

Rep you must be having a laugh if you think this is in any way fair. I think its more likely your stone age software doesn't have the capability to chop stacks via ICM so you give the guy in last place the same as the chip leader.

You could honestly just do what party did ~a year(?) ago and simply add more low stakes MTTs (mainly PKOs and turbos) with very small guarantees hourly. That way low stakes players can get enough tables to fill their screen and exclusively grind on 888 instead of spreading their action across multiple sites. One of the problems with your site right now is that it is not really possible to get a "full grind" going with tournaments without adding SNGs.

You could take inspiration from what party poker did(they had the exact same problem a year ago). Take a look at party's schedule today for example.

At 14:00 CEST they have their "Early edition" a regular promoted tournament in bold letters with buyins at 50c, 2,2$, 11$ and 55€. Then half an hour later they have their "power turbo" tournaments with no bold lettering and lower guarantees at 40c, 2,2$, 7,5$ and 27$. Then at 15.00 they have bounty hunters at four buyin levels and half an hour later they have another 4 bounty hunters with lower guarantee as filler tournaments. This is a good alternative to on demand MTTs(as proposed earlier in the thread) and regular SNGs.

I also have a final note; You run your 5,5/16,5/33$ Big fishes twice daily, one early and one late. This is great for us europeans(which I assume make up a decent portion of your players) since we can play the early one and finish before 3 am CEST in the morning however this only applies to the 5.5$ and 33$ ones. The earliest 16.5$ doesn't start until 20:00 CET and ends at almost 04:00 CEST in the morning. You should consider either moving it an hour or so earlier, or even better, make the big fishes run three times daily and have the earliest one fit for european time zones. I haven't even mentioned the russians/cis countries yet, the big fish tournaments start even later for them and I see a lot of ukrainians/belarussians/russians on the tables. It's not convenient for them at all to play your most promoted low stakes daily torunaments which is a bit of a problem.

TL;DR Just add more scheduled tournaments at low stakes(1-33$). High guaranteed prize pool is not top priority.

Hello everyone,

The 2018 XL Eclipse is officially in the books with 28,438 entrants competing in 34 events for $2,716,699 in prize money.



“Romeopro33” on his XL Eclipse win -

“I was running bad in big tournaments. I had 40 bullets without a cash in $5K+ buy-in tournaments.
This final event made three weeks of grinding +EV, which is amazing. I’m really happy with that and enjoyed it a lot.”, Said Romanovskyi.



For the final recap and more comments from 888poker’s Main Event Champion click here.
https://www.888poker.com/magazine/88...e-start-finish

Sent over to our poker manager for consideration.
Thanks!

Hi, I qualified for the god of the arena main event by playing one of the freerolls. Can I unregister and get the buy in (55$) for the tourament refunded in my account or I need to play the tournament?

Thanks.

You will need to play the game.
Anyway I don't think that it would even let you unregister but don't try it!!
Regards

Thanks for the answer, it's time to finish first in a tournament!

You might be the first to accuse me of being a nit.

I can see Alexos' point above. An ICM chop is the proper way to compensate players. The rep's and tech support's answer is highly problematic. AFAIK, this isn't a matter of opinion, ICM is an objective, math based way to calculate a tourney stack's monetary value.

The difference with my case and Alexos' case is that he was in a final table. It's easy for him to do the math that shows the ICM value of his stack. In my case, in all of the tournaments' I got knocked out from, there were plenty of runners in all of them and I didn't know how many players were still in when the disconnections were in, so there didn't' seem a way for me to calculate the ICM value of my stack in each tournament. Or maybe I there is and I didn't look into it.

Also, to be honest, 888 support got graded a bit on a curve. I was expecting to get lowballed or get peanuts, but to their credit, they responded fast and to my surprise they compensated me with an amount which was higher than my original buy ins. Maybe it was higher or lower than the ICM value, but there was no way for me to know and the amount seem fair, so I think they deserved the love.

FWIW, I expect an answer from them on a new round of disconnections I suffered last Sunday, so we ll see how that goes. Also disconcertingly, there was a disconnection for half an hour today; since I don't see many people protesting, I suspect it only affects very few, or my country or something, but it's frustrating, because I haven't been able to get a bug-free grinding experience for ages now.

**** the ddos hackers.

Last but not least, 888, please find Stars policy on this issue, copy it verbatim and implement it. I think consensus is that it's the most fair and thorough policy in the business. Oh and btw, AFAIK, they don't expect you to email them. They go look on the affected tournaments on their own and give you money back without you having to write anything to them.