Quote:
Originally Posted by Bondurant
Hi everyone,
So the exact same situation here, I am playing on 4 poker networks, and I would use seating script (Hiroku) only for Pokerstars.
I stopped playing on 888 in January, after I started getting this message around once a week, and not getting proper response from 888 support to a question, if they do not allow the seat scripting on their site, or they do not allow for you to run a seating script at all while you have the 888 client open.
I gave them arguments like, they could monitor for average reserving/seating time, also look at the distribution of timing. But I did not really get any response.
So clarification from 888's rep would be ideal for this.
I would play mainly 5k plo ring games. Sn Bondurant97.
So after this message I have gotten an email from 888 support:
Dear *NAME*,
Thank you for contacting us.
We do understand your concerns regarding seating scripts *NAME*, however to address your concerns an email was sent to you on 29th of November 2017 which stated the following:
*************************
Dear *NAME*,
This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Bondurant97".
*NAME*, thank you for your email and for your honest reply. On the 20th of November we sent a warning with regard to the use of Seating script/Aid on our site. Such warning was sent as you had hit the relevant triggers in our software and reports to highlight this.
I inform you that the previous email sent to you was just a warning and no action will be taken.
Thank you for your cooperation and understanding in this matter.
Regards,
Operation Team
operations@cassava.net
*************************
For further assistance, please contact our Operations Department directly at:
operations@cassava.net
I apologise for any inconvenience caused *NAME* and thank you for your patience and understanding.
Kind regards,
Giselle.P
Member Support Representative
https://www.888poker.com
And the 888 rep fails to clarify the matter here in the chat, though also another user was quoting this message and trying to get a clarification on this.
So I wasn't exactly sure what to take from this email, but it seemed like a green light to go an play. So I started playing again, and 888 support kept sending me this email that I triggered their system for seating script patterns, which I ignored.
Now they suspended my account for 30 days.
I will write the 888's support an email with referring these 888 messages.
If 888 fails to clarify their exact stance on this situation, I am cashing out once my 30 day suspension ends.
Regards,
Bondurant