Incident: 180120-000734]
Dear Rogerio,
Thank you for contacting us.
It is my pleasure to be assisting you with your deposit query today. Rogerio, thank you for bringing this matter to our attention and please allow us the opportunity to address your concerns.
Upon creation of your account, the settle currency chosen was BRL, however, bankroll currency id USD. What happens is that when you make a deposit in BRL, it is then converted to USD as per your bankroll currency.
The exchange rate applied when making a deposit or withdrawal is one which is determined on a daily basis and implemented into our systems. These exchange rates are comparable with the daily commercial rates offered by banks and credit card companies.
Unfortunately Rogerio, you will not be able to change your bankroll currency. In order to avoid theses exchange rates when depositing funds, I kindly suggest that you change the settle currency to USD.
Should you have any further questions regarding this matter, please do not hesitate to contact us again. If you need further assistance with this or any other matter, please feel free to contact us once again.
Kind regards,
Kimberly R.
Member Support Representative
https://www.888poker.com
Seven years of account and never had this problem.
I ask for here return these rates.
Nick-rgp007
*
I deposited ALWAYS in usd, please review and return
tHANK U
Last edited by Mike Haven; 01-23-2018 at 01:14 PM.
Reason: 2 posts merged