Quote:
Originally Posted by Fat Nicky
I'm seeing the meter showing % of bonus cleared...
however, as you said the "My Rewards" page showing rakeback is bringing an error for me as well
Yep same error with me I can't convert the reward points and their response in email is attempting to claim its my computer lol.
Yea lemme real quick waste my time doing all this when the bug is obv on your end.
-------------------------------------------------------------
Thanks for contacting us; my name is Jamilah L. and I'll be helping you today.
We're sorry that this issue is still ongoing for you, Travis.
We would like to have our Technical team fully investigate this and we would require the requested information in order for them to do so:
1. Which operating system are you currently using (e.g. Windows XP/7/8/Apple Mac or Linux)?
2. Internet browser and the version ID (e.g. Firefox, Chrome, Netscape, Internet Explorer - e.g. IE 4.0/5.0/6.0/7.0/8.0/9.0/10.0)?
To locate this information, please open your browser; click 'Help' within the toolbar and select 'About’ - a window will then appear with your browser version number. (Instructions vary depending which browser is being used)
3. Processor speed (e.g. 2.6 gigahertz)?
To locate this information, right-click ‘My Computer’ (located within your desktop or ‘Start’ menu) and select ‘Properties’. You will then be presented with the processor (CPU) details.
4. Hard disk capacity (how many gigabytes)?
To locate this information, double-click ‘My Computer’ (within your desktop or ‘Start’ menu), right-click the drive being used and select ‘Properties’ - you will now be presented with details of any ‘Used Space’, ‘Free Space’ and the combined total capacity of your hard drive. Please inform us of the full capacity.
5. Which Antivirus/Internet Security software, if any do you have installed?
6. Do you connect directly to the internet using a cable or are you connecting wirelessly via Wi-Fi?
7. Do you use a firewall and if so, which one?
8. Do you have Java and/or Flash installed?
We look forward to receiving a response at your earliest convenience and thank you for your cooperation in this matter.
Best,
Jamilah L.
Player Support Representative
http://www.wsop.com
njsupport@wsop.com
Last edited by phaze112; 11-28-2017 at 01:21 AM.