Quote:
Originally Posted by SantaCruz
You don't even have to email the info. On their website, after you create your account, you can just use a drop down to direct them to your photos. I think that you've managed to make something that should have just taken a few minutes into a convoluted process.
Nope. Simply went to the website and clicked activate card. Created a user name/password, basic info and that was it. No ability to upload any docs from this web address (the same url on the sticker of the card that says activate).
I guess I'm frustrated that the process at Walgreens that took 5min at checkout for the PayPal visa wasn't repeated at the retailer where I purchased my netSpend card.
Essentially I was expecting that the cashier would prompt me for ID and to key in my SSN, etc, etc. - Just as the cashier at Walgreens had walked me through.
Instead it was a simple point-of-sale transaction buying the NS card.
You're definitely right. I jumped the gun and got pissed too quick. Had I researched the actual card I would have maybe discovered this "additional document(S)" verification process and the possibility there of.
However, the card packaging and website itself lead one to believe it's a very automated system, i.e. instantaneous completion/AUTH.
Instead money I paid is now in some digital purgatory, sitting in limbo for 6hrs.
The call center rep was very apologetic, indicating this dosn't happen that often.
I'm guessing it's because I had an amex opened in the last year with a prior address that flagged an alert of possible misrepresentation of my identification.
Anyway **** it. As I told the call center people it's not there fault. I hate when they say sorry, lol. It's an over complex, multifaceted algorithmic security system lacking human overriding functionalities.
Bottom, thank you for calling out my "over-reaction". Tomorrow morning it'll all be settled.
I just wanted to point out what I feel is somewhat invasive, requesting a photo of my
physical social security card? Being how easy it is to counterfeit sensitive documents in today's age, especially when the possible candidate was printed in the 80s, it just seems a bit much...
/Rant over
Last edited by Doomswitch Engage; 10-29-2015 at 12:34 AM.