Quote:
Originally Posted by aSupporter
If you have any inquiries or output to contribute to us in making All In Asia a safer and enjoyable place to play, please do not
hesitate to contact us at All In Asia or talk to our account managers.
It clear from the complete lack of any action from All in Asia on the matter that the safest thing for players is for you to shut down and immediately cash out any user that has an intact balance with you. Failing that, all users should immediately withdraw from All in Asia and never use your site again. All master affialites, such as the one that OP used to sign up to All in Asia should immediately drop All in Asia and contact each player that signed up through them to immediately withdraw all their funds from All in Asia, noting that your services are in no way secure
The OP was compromised on All in Asia and had his account drained around the 2nd/3rd September. The OP reported it within 24 hours or so.
All in Asia never requested hand histories from the IDN Network, which would have allowed an investigation by OP and others here to see if the person(s) who received the funds might have been complicate in the account hack. That is a one of many huge failures on All in Asia's part. Another complete joke regarding hand histories is that OP was told to contact his agent (All in Asia) when he requested them directly from IDN. Final egregious issue regarding hand histories is that apparently the IDN Network deletes all hand histories that are older than 2 weeks. Having been in the industry for over 12 years at this point, I have never heard of anything like this. Sites have conveniently lost important hands (UB not having enough iPods back in the day, etc), but actively deleting hands is insane. Storage space for hand histories should be minimal, and that is on top of ultra low prices for all types of HDD/SSD. Buy a 1TB hard disk for about $50, it will last you longer than the IDN Network will operate.
All in Asia clearly never did anything about the IP address that the OP was compromised from, which was from Singapore. It's is clear that All in Asia completely failed on this as numerous other accounts were also hacked from the same IP address days after the OP reported it. Many users also lost funds due to another inability by All in Asia to act at all on a very serious matter.
Full login reports were requested numerous times by OP in emails, skype chats and support chat with a number of representatives from All in Asia. As of the 24th of September, exactly 3 weeks after the OP was compromised, these have yet to be provided. A very simple request was made, provide the full login details, including the date/timestamps and IP addresses that were used to access OP's All in Asia account, IDN Network account and GG Network/Poker account. This should take roughly 10 minutes to make and run a SQL query, if a report like this does not already exist on the backend of All in Asia's site. OP was given some small login report for one site, which might be IDN. This only showed the logins from the 2nd-4th September for OPs account on the presumed IDN activities. All in Asia's head of security Justin insists that OPs account was created on the Singapore IP address, but has not provided any proof of this, despite numerous requests. To me, it's clear that they failed on their initial investigation and only went back so far as when the OPs account was used to play on IDN for the first time, and didn't go back to the 30th August when the OP first created his All in Asia account.
In my opinion, with all the evidence of a lack of caring or proper investigative work, there is someone complicit from one of the sites with all of this. I would call bs on All in Asia staff not being able to access user's passwords. It's clear that multiple lies were told by several parties regarding the "investigation" into the hand histories that were played on IDN. Not shutting down access by an IP address after it being reported is irresponsible. Not providing logs that were requested and promised multiple times shows that All in Asia knows they messed up or that they are involved. I wonder if they are attempting to change the DB to show different sign up IPs for OP (will they need to do it for the other users that were hacked on All in Asia too?).
Cliffs
- All in Asia is not s safe place to have an account
- If you have an All in Asia account and use the same password elsewhere, immediately change those passwords on other sites as someone has access to them if they want
- All players should immediately withdraw from All in Asia
- All affiliates who refer players to All in Asia should immediately stop serving them and contact those players who did sign up to withdraw funds, as they are not safe
Not proofed this at all as on phone, and was painful enough to type it out