Quote:
Originally Posted by BattleAxe
I haven't played online poker in a couple years. A couple weeks ago I deposited a small amount onto Carbon and fired that account back up. I've been attempting to make a small withdrawal for several days now. I have been unsuccessful because I don't know my pin.
1) I click the send email pin button
2) No email is sent
3) I send customer support an email explaining the situation
4) Customer support tells me to click send email pin button
Repeat steps 1-4
I have kind of written this money off, but maybe it will just take awhile to resolve.
In contrast, I also made a small deposit onto BetOnline the same weekend and the withdrawal process was fantastic.
This happened to me a week ago or so, I kept clicking the send email button but never got one until like 12 hours later or so. Must be some sort of glitch, I'd just keep trying the button and hopefully you will eventually get an email lol. Customer support is close to useless and withdrawals are slow, I think your money should be good tho and don't write it off.