Quote:
Originally Posted by 1ionu
Just wanted to let everyone know what happened to me last night when I tried to sit down and play a session on Aced. I played mid stakes there all last year on Pokerhost but since the switch happened I had to sign up with Aced. My account has been active for about a month I deposited $3k and ran it up pretty quickly I am +$13.5k thru 18k hands or so since signing up. Whenever I try to sit at any ring game I get a message saying "A restriction exists for your player account and the selected game type. Please contact support (support@aced.ag). I think this is ridiculous as variance we all know could have caused me to run well for the 18k hand time span. So after one month of being on Aced I am now no longer able to play any ring games. I could understand some sort of other restriction on my account (less tables or whatever) but to completely ban me from playing cash games because I am on a bit of a heater is ridiculous. I am pretty upset about this so yea just wanted to let everyone know not to win money too fast on Merge. I will update when support gets back to me I emailed them earlier this evening.
I could not figure out how to add this screen shot into the original message but here is the error I am getting...
Here is my chat log I just had with a supposed poker customer service manager for aced/carbon...
Hello, my name is Ethan Moss. I'll be assisting you today.
Brandon: Hello Ethan
Ethan Moss: Hello Brandon
Ethan Moss: What can I do for you?
Brandon: Are you the poker room manager?
Brandon: Ethan?
Ethan Moss: Sorry...
Ethan Moss: Yes, I am
Ethan Moss: What can I do for you?
Brandon: I am having a big problem with my account
Brandon: I am not allowed to sit at any ring game tables anymore and would like to know why this is?
Brandon: I signed up with you about a month ago
Ethan Moss: Let me check your account, I'll be right with you
Brandon: ok thanks
Ethan Moss: Well Brandon for the details I have on the account this was a cardroom management decision, unfortunately further details or correspondence will be given
Brandon: well you are cardroom management so I would like to know why this decision was made.
Brandon: I have done nothing wrong
Ethan Moss: I'm the poker customer service supervisor, unfortunately this decisions are on top of me.
Brandon: So I do not get to know why my account has been banned from playing ring games?
Ethan Moss: I'm afraid that will not be possible, like I said this was a cardroom management decision
Brandon: How do I speak with cardroom management? This is ridiculous I have been playing on the merge network since 2011.
Ethan Moss: The only way it will be if you send an email to
support@carbonpoker.ag, that email will be properly addressed to them
Brandon: you are telling me no where in your system does it say why management has decided I can not play ring games?
Ethan Moss:
http://www.carbonpoker.ag/about-us/terms.html
Ethan Moss: You can read point 16. Shared Table and Database Platform
Ethan Moss: It states "the Company has the right to restrict you, in part or full, from accessing the entire system so that you may not play through any website or brand."
Brandon: Fair enough but I should be given a reason why this has happened.
Ethan Moss: Sorry Brandon, like I said it was a cardroom management decision, no further explanation will be given
Brandon: Wonderful thank you for your time.