Checks bounced but we bounced back

changing the subject just a bit here,
I was in about 10 sng's last night and had the nut flush at one table and i clicked to 3b all in and the client froze, before i could get her in!! (I know happens all the time probably)
i contacted carbon on the live chat last night, around 11pm central time last night. (was in about 10 games or so). I tried rebooting the computer 3 times, then tried starting the client about 20 times- turned off antivirus software, with no luck, screen just keep on saying that trying to connect to the client.
Live chat said i was the only one having this problem, so it was on my end.
I could connect to any other internet related program, just not to carbon. They then said to uninstall the client and then reinstall it. i did this, and then about a minute later, i could then log onto the Client.
Fortunately, these were only 2,5,10's sngs combined, If these were 50,or 100's sngs, could be game breaking deal.
I have been on here for about 2 years or so, Has anyone had similar issues like this? If so, would there be anything on my end i should prepare for/ and or change?
Live chat said they will submit a ticket and i should see some response in 24 hours. I just can't seem to believe it is anything on my system if everything else works well, hell, even hem2 was working correctly.
If uninstalling and reinstalling is the only solution, i need to practice this method a bunch of time to speed up the process with short cuts, etc... as in turbo's and super's there isn't alot of time to be screwing around with this process. Sorry to change the direction of this thread, but just wondering if anyone can share/comment if they had this problem and if they fixed anything on their end?

Another take on the situation:

Lock has been closing the gap on Merge in the PokerScout "Race to the Bottom" competition. Closing their 2+2 support forum is a great decision by the savvy strategists at Merge to better their chances for holding off Lock in this fierce competition.

It's interesting that you mention this because I also had some connection problems right around 11 pm CST. I was in a micro SNG as well as a micro cash game, and both of them froze. After about a minute, I got a message that I could not connect to the server.

I think this was a problem on my end, though, because I could not connect to my preferred Wifi, but after connecting to a different network I was able to reconnect.

In the process of resetting my internet, however, I cashed in my micro SNG (so hey -- not all bad!). I can't say for certain, but I'm pretty sure I timed out of both hands I was playing when I disconnected.

Just to balance the discussion and merge completely screwed the LHE pool, at least the money off is increased to very quick by US standards.

This is a very good thing for all that play here regularly .. happy they were there in the dark days of black friday. Moved on to more profitable sites but dabble in the mobile client which is better than most any other US facing site. Different model, is just what players have to be used to now.

I remember Ryan talking about issues with individual internet connections. There are times where it disconnects and reconnects. You don't notice any problem with your internet but the client gets messed up. I dont know if this is what happened to you or not. Ive had this problem in the past, earlier this year, and haven't had it too much lately. And it was an issue with my internet because some live stream on my tablet stopped working at the same time the client stopped working. Also, do you see any delays when clicking 'fold', 'call', 'raise' or was everything crisp and it just stopped working immediately? If this was the first time it happened, I wouldn't worry too much. Most people don't have this problem lately so maybe it was just you.

Ty Nick, I have always appreciated your post's and I always have thought they were fair for carbon and the players for the most part.

My aggravation comes from Carbon not wanting to "process" my last check. I am someone who put in 50$ and ran it up to 8500 in 10 days then withdrew most of it. My time at other sites has led me to believe that all the checks I requested should have been in my hands.

Unfortunately Carbon has pretty much not taken any action at all with my last check and I am pretty much confused/aggravated/and upset that they have not processed it. I remember one time I requested 4500 from Bovada and they sent two checks to me in 6 days.

Meanwhile I am sitting here with a max check still "pending" since 9/9 and seeing others who have requested after me bragging at the fact that theirs has already been processed and received. It is disheartening, this with previous issues with carbon has led to aggravation. I am surprised their are people that defend Carbon but that is their choice.

I JUST WANT MY MONEY!

^^^ are you sure your fully verified .. I see no info from there chat line .. might want to double check that and a good time to see whats up. This isn't the place anymore .. unless you like bragging and venting.

its because its a queued check. you have already received a portion of your cashout within 15 days. two months ago checkes were taking 10 weeks. calm down.

also youre the best at the pokerz

The $2 nightly deep gone? say it ain't so Joe...

I don't see the weekly 50 seats to the Sunday Big Ticket freeroll tourney in the lobby...did that get taken away?

Edit: I clicked on the promotion in my player admin and it kept me on my dashboard page. Also clicked on sng leaderboard, and it took me to the sng leaderboard page.

How long does it take for them too process a the 2nd stacked check? It has been more than 7 days since my last withdrawal

If jezzetee or w.e really cared about the recreational player base, then every tourney wouldn't be unlimited renetries with full rake. They should cap the entries to 2 or 3 and quit having such long late reg periods.

Thank you for the very good information. It all makes very good sense.

The part I agree with you most is that "merge has gotten much worse since Jazzette too over but is the best we have"

And the part I disagree with the most is "the new schedule is actually a big improvement" The reason I disagree is I like deep stacks and long blinds levels. They have cut both which actually makes sense based on the rest of your post. Why would they want longer tournaments if their focus is not on poker players.

Either way they are the best we have and I can't wait until we have better so a company that does not appreciate its poker customers can go out of business once we have other better options. They will get what they deserve.

Thanks again for the insights.

Yes, let us clear this up.

1) Jazette provides the cashier services for Carbon and Aced.

2) Jazette does NOT own Carbon and Aced.

3) Jazette does NOT own Merge as you have suggested. There are multiple owners of the Merge Gaming Network.



--
Kahn

Cashed out on Carbon on the 16th cash in hand on the 24th!! 8 days! Nice job Carbon!

When I examined the schedule it was still there, this was I think yesterday afternoon. I imagine it's still there, it's just easy to overlook when there are like 10 tourneys that start at the same time.

I'm not going to argue against taking off Late Registrations because I do understand it's -EV for nearly everyone but the network in the short term. but I also understand why that will never change. However I never understood why people are so adamant against long late registrations. It becomes more and more -EV for someone to register late, so why would you have a problem with this?

As long as it's not extended to the point of you enter you cash, does it really matter when late registration ends?

OK

I think what's got you most unsettled is that you put two check requests in at the same time and only one has come so far (excuse me if I've misunderstood).

I agree that it doesn't seem logical that one check should come long before the other if they were put in at the same time (and certainly it's not logical if the "queue" system is purely a queue).

What I think may have happened, however, is that the second check got hung up somewhere while the first one went through without a hitch. Thus, they started beside each other in the queue but one of them got "held back" while the other kept moving up in line.

Why it got held back (assuming my metaphor is something close to reality) is a good question, and I think the answer to this question is something you should pursue via Carbon support (I suggest live chat as it seems to be more effective).

Note, though, that the delivery time is still something like 8-10 weeks. It's simply a bonus that they've been coming so quickly as of late.

Web archive has up to Aug 28 2013.

http://web.archive.org/web/201308282...bonpoker-aced/

In the past it would take about 7-10 days for each stacked check to get approved.

When I review my Carbon hand history, I am able to see Villain's mucked hands at showdown, even when I was not able to see them during the course of the game. Is this normal or a glitch?

Halden or Diamonddixie...is this the same tourney schedule that you both reviewed last month?

Normal, you can see all hands that go to showdown in viewer or using tracking software.