Hi,
I m writing because I was robbed by CarbonGaming. I was playing there everyday for last few months. My nickname is "xinkuanxio". I m sure many players know me because I was one of the most active player on nl200-nl500 and also PLO500. Everything was fine, till I had the biggest winning session in my career on merge. I won over 5k$ on December 21-22. I won 4887$ from one player "TableMarshall15". I was playing with him few hours heads up and later 3max and also 6max. I can see in HM2 that I won with him 202 hands and lost 300 hands. At the end of this message I ll add screenshots. It was first time I met this guy at the table. He is player from USA, I m from Poland. Unfrotunately, next day my account was blocked. I was informed that I chip dumped with this player and my poker account is permamently blocked + 5k$ was taken from my account and sent back to "TableMarshall15". I was shocked. I sent them emails explaining that I didnt do anything wrong. Now I ll paste e-mails I exchanged with support team.
Merge: "Hi Piotr,
After a recent review of your account we notice you performed a willing transfer of funds from player "TableMarshall15". Therefore, we require you to explain the nature of your actions and the relationship with this customer by responding to this e-mail.
Until a response is received we have inactivated your poker account.
Thank you for your prompt attention to this matter."
Me: "Hi, I promised i didnt do any money transfer with this player and I dont know him. Check please history of our game. We played many many hours together and paid a lot of rake. At
the beginning I won from 500 to 1500 and then he started winning from me till I had 200$. I had to do even deposit meanwhile to keep playing with him. Why would I do such stupid thing and pay additional money to do deposit and later pay free from withdrawal? He is super big fish and just tilded versus me. Check please how many hours we playerd together and also hands. I won and lost many pots with him. I know he all in Ajo versus me when I had AA but it s not my fault. He was playing same versus other guys too. Check hand I 3b him 34s on button versus Cu. Bluffed him twice on flop and turn and on riv I just gave up. He had ace high and won with me. If we were transfering money we wouldnt do it for sure. I would bet river and he would fold his aq on 1010298 board. I lost few hands where i was trying to bluff him. I also lost to him hand when i bluffed overbet on riv 305 to pot 250 I guess and he called me with second pair on board Q3QJ2. After this and few next hands I had problem with money and I did btc deposit as fast as possible because I was scared fish gonna run away. I m sending few hands from holdem manager 2 which proof we didnt transfer money."
Merge: "Hi Piotr,
We are sorry for the inconvenience, but our management team has reviewed your account and has deemed that it will remain inactive.
In regards to the balance transfer the funds have been credited back to the account of origin. Note that this is a recurrent situation and such actions cannot be tolerated since we are committed on creating a fair and quality gaming experience.
Our security department reserves the right to close any account if evidence of play contrary to accepted standards of fair dealing, is found or suspected.
Best Regards,
Daniel
Fraud Team
Merge Gaming Network"
Me: "What is going on here? I play versus drunk fish thats spewing around and you are telling me its chip dumping and give him money back?
THIS IS RIDICULOUS! And i wont accept that. I dont know how your management team checks such situation but they are deadly wrong this time!
I understand that You reserve the right to do anything you want but lets be serious, this bad for your buisness to take money from innocent players.
This guy was clearly going mental and playing crazy, i won in fair game!!!
Please explain me further and show evidence under which you made such terrible decision.
Im not going to let that go... I have no clue who this drunk fellow was but that was FAIR GAME and i COULD HAVE lost.
This is going on 2+2 and other major poker forums. I will wait 3 days to let you make it right. Check the god damn hand histories, check how much rake I paid in this game, check that I ve never played with this guy before. I have no clue who it is... I bet he will loose all this money again within hours playing the way he does..."
Merge: "Hi Piotr, We are unable to provide details of our review and procedures, but basically our conclusion is based on the actions that took place at the time of the transfer and taking into account that this is the second time . Unfortunately there is nothing else that can be done and once decision has been made it s final. Daniel Davila Poker Support Team"
End this is it. As you can see they accused me of chip dumping second time. They dont listen to my agruments. First time I had short hu with Polish guy. I won with him about 600$ and they also took my money and give it to him. But it was small amount of money so I kept playing as long there was value on tables. If I knew that they are waiting till I win something big I wouldnt play there anymore. I m adding hands which proof that there could be no chipdumping. I would have to be ****** to play it like this if I want to transfer money from one account to another. What s more as I wrote in my first email I build up from 500 to 1500 then lost 1300$ and I did deposit to be able to play with him. It has no sense. And one more thing, people were losing money to TableMarshal15 and I was winning it from him. So he got profit from that game
https://gyazo.com/ec2f49336070625c8073079d788a877a
https://gyazo.com/1088956c61441b832c1dd1c323d5d16e
https://gyazo.com/43f7d4098816a6a669be06d05acdc61a
https://gyazo.com/a1f449d7a4a08051cd19cc97703fcc58
https://gyazo.com/ea77a48cc7aadef5053f3cce678a97f4