THIS

Originally Posted by harry_hood2 View Post
so they STOLE my money

do not PLAY at juicy stakes poker


nowhere on the website is their any mention of FPP points


Dear hood,

Thank you for your feedback.

The funds were won after we took over, however you still had a balance at take over, and those funds were used to play and win.

We will be happy to process your withdrawal once you complete the requirement.


Best regards,


Nikki
Juicy Stakes Brand Coordinator

Call us toll free:
+1 877 833 1271
www.juicystakes.eu
support@juicystakes.eu

I'm glad that there is a rep in this forum. I play on another site and I'll be playing in some live tournaments next year. I'm grinding a bankroll on this site to give myself multiple options for where and when I can play.

My problem with withdrawal rules isn't whether they are fair or not. My issue is that they are so hard to understand.

I started grinding with about $40 on the site which I hadn't touched for two years. When I hit the $250 minimum withdrawal requirement, I wrote to support to find out how everything worked, even though I probably won't withdraw until my balance is over $600--I have to leave money behind to build my bankroll.

To make it simple, after communicating with support, I have no idea how to gauge how close I am to satisfying the standards to make a withdrawal.

I was told that when I got my balance up to $600 that would almost certainly be enough grinding to qualify for a withdrawal. I asked if I could have the formula about progress toward making a withdrawal, and how things like FPPs fit into that formula. I was told that I could call support from time to time to get an update on my progress.

Why is this so mysterious and complicated? I want to know exactly what I have to do to qualify for withdrawal when I hit a balance of $600. How many FPPs do I need? How much "net rake" (first time I've heard that term) do I need? I didn't get an answer to that, but I found out that some of things that I've done could could force me to wait longer. Playing a freeroll is one of those things. Getting a bonus is another. I have done both.

Let me get this straight. When I found something wrong with information on a tournament lobby a few weeks ago, support looked into it and said that I was correct. I got a $5 bonus for reporting the mistake. But in my most recent correspondence I was told that getting a bonus could make me wait longer before I could withdraw.

Somewhere there is a formula for how this all works. Someone wrote the code so that a computer could crunch the numbers. FPPs, bonuses, freerolls, net rake--is there anything else factored in that I don't know about? I have found other tournament page mistakes that I could report, but why would I do that if I get a bonus that is actually a penalty of some sort?

Below is most my recent (10/29) correspondence from support, with some of my specific issues in bold:


Dear Clifton,

Thank you for contacting Juicy Stakes Poker support! We are always happy to assist.

Thank you so much for your e-mail it made understanding your query allot easier.

Normally you can safely assume that after grinding your bankroll up from $250 to $600, you should have made any requirements that your account may have had, however this depends on what those requirements are.

Withdrawing from Poker is very easy, once a Net Rake (rake minus bonuses) of 10% of the deposited amount has been made, and you have not received and free bonuses or free roll winnings you should not have any requirements.

Also before you make a withdrawal, you have to have your account verified with documents. This is for your security and to ensure the accuracy of the withdrawal. I will send you another e-mail with a list of the things you will need.

Finally before you make a withdrawal all you have to do is contact us, ask if your account has any requirements before you make your withdrawal request , and we will send you an e-mail with any requirements you may have, so that you do not have to worry about figuring it out your self.

We do not have a page at the moment that would explain all of this, however we appreciate this feed back and we will pass it on to the relevant department to see if we can have something like this set up, and please, do not hesitate to give us your feed back on what you think of the site. We are currently taking note of all things we can improve upon and e-mails like this help us to get an Idea of what our player could really use.

Thank you so much again, Should you need any further assistance feel free to contact us at any time; we will be more than happy to assist you.

Best regards,

Peter
Juicy Stakes Support

I think they have a live support; at least that's from where I asked when I came here from wincake.

The 10% raked, it is at least at 2+2 known, and is used at some other sites also.

The bonuses issue, that accoding to the formula needs to be raked in full, but as far as I saw in the past (that is not here?) that the bonus cleared in 5 dollar instalments and what you don't clear, just stays there till it expires.

If one came from wincake and got a bonus plus rb, they don't consider any instalments, meaning one needs to rake the combined amount of that (bonus and rb) plus similarly any amount that one deposited to get one cent out of the site, even any of one's deposit, looking like a bad formula, as it has no impact to the bonus bankroll if one makes a cashout of one's deposit or not after it has been cleared.

I appreciate your response, but it kind of proves my point. Everyone that writes about this seems to know something about the formula, but no one has the full picture. One person was told that the didn't have enough FPPs. I think you're the first person that has mentioned the combined amount of bonus and rakeback possibly being a factor.

None of it makes sense. They said that I didn't need to know how it all works, while saying in the same correspondence that they are willing to consider laying it all out on a web page.

I just realized something. I don't want to know what the formula for withdrawal elligibility is. I HAVE to know what it is.

About a month ago I made a decision. I decided that instead of playing a lot of tournaments on Juicy Stakes, I should concentrate on the ones where that are the most profitable. I'm trying to grind my bankroll up as fast as I can, and I won't do that by messing with a lot of tournaments where I'll probably be close to breaking even.

But now I know that earning FPPs is part of the (alleged) formula that no one can see. I can't play just two tournaments a day.

I only play tournaments. SNGs don't run. Playing two MTTs a day isn't going to get me enough FPPs to accomplish much of anything--I think (again, no one knows for sure because it's top secret.)

I started with about $40 bucks on the site and without making any deposits t's now $276. I'm trying to do everything right. I don't play a level without 100 buy-ins. I put a lot of thought into my tournament selection.

But now, I really don't know anything. Maybe I would make more money if I played some of the 2 or 3 A.M. eastern time tournaments that start with 3 players and wind up with maybe 10 players, because I would at least get more FPPs playing tournaments that end sooner. I wouldn't make the same profit, but at least maybe I would get enough FPPs to take what money I did make when I chose to.

I'm trying to work toward a goal, but I don't know how. How many FPPs do I need to withdraw? What are the other factors? Is it possible that by using good tournament selection (playing only the best tournaments for my playing style) that I'll never earn enough FPPs to withdraw? What happens if I decide to close my account? Will the money on the site be stolen from me because I don't meet the top secret FPP number?

I really would like the answers to these questions. I'm going to try again with support, but when I get vague answers saying things like "unless you have other requirements", I'm not confident that I'll get anywhere.

I was thinking of depositing on this site but no updates in this thread since 2016? are you guys playing on this site and if so how are withdraws?

I think maybe you didn't look at the most recent page of this thread?

TL;DR: There's some traffic, mostly at lower stakes. Games are very soft. Cashouts are reliable, but require an arguably high play requirement and are capped at $1K.

If I were you, I would do a trade with someone. I'm sure you can find someone who's willing to sell money on the site for a substantial discount. You're probably better off doing that rather than depositing.

Juicy Stakes might as well take all of their SNGs down and concentrate on building their MTT player pool. As it works (or doesn't work) now, SNGs are a pointless exercise.

I've tried a few times to get a basic $1, one-table, regular-speed SNG started (you always build from your base) but it never fills up. However, those trials were when I was done playing MTTs, sometime between midnight and 0300 US eastern time. I decided to try it on a weekend and at an earlier time, when the player pool would be larger. I did that tonight (Saturday.)

I looked at the $1 SNGs and something that I had not noticed jumped out at me. The rake is 29%! No one in their right mind is going to play those. I looked at the $3 SNGs and the rake was a more manageable 12%.

I opened a $3 SNG at 1956. One hour and 15 minutes later, I was still the only player listed and I unregistered.

Just shut the SNGs down and funnel those players into making bigger prize pools for the MTT players. A lot of us would like to be able to play some tournaments with at least 100 players.

I know that whoever took over Juicy Stakes (I don't know the company name) took over a company that was in debt, and that you're trying to rake your way out of it. That has been clearly stated and I appreciate the candor. I'm all about making as much money as I can, just as you are. That said, scaring off players with a rake that's impossible to beat isn't going to get the job done. Radically change this monstrosity, or kill it.

I just received a new promotion from this site about Vegas Milli Maker , and I am planning to participate. But are they serious? I've heard so many bad things about them in the past.

I am located in EU so cashout to Neteller/Skrill should not be a problem .

Antbody else having problem with Juicy Stakes software?
When I log in it does not let me play any games , poker or casino.
For the casino games I get the message " you need to create a real money account in order to play" for the poker games "you need to validate your email"
I can see my balance but it seems the system treat me as a guest.
No answer to my email from yesterday.On live support the girl had no clue , promised to get to me later via email , still nothing.

how scammy is this site? is it possible to play and cashout or what?

My advice is to uninstall the software, preferably with Revo Uninstaller. Reboot your computer. Reinstall the software.

Scammy? It is not scammy. They pay out players and have since the previous owners (Cake) sold it Zagox Management 2 or 3 years back due to Cake's insolvency. Dmoogle's quote is still applicable:


--
Kahn

thanks, maybe im misunderstanding but the old balances from the cake takeover require players to rake the points to cash out, thats fine it is what it is. But if i deposit now and say triple my deposit when i try to cash out will they be telling me i have to rake XYZ too??

That only applies for existing balances from when we took over Juicy Stakes. You are subject to any requirements for releasing of bonuses and if you get a cash bonus, and the 10% deposit rollover on your deposit. You can always check our terms and conditions for all requirements.

Regards

Adam

Juicy Stakes Poker Rep, when will players be allowed to cash out with bitcoins? It is ridiculous to be allowed to deposit with bitcoins, but not be allowed to withdraw via bitcoins.

After last update my anti virus keeps blocking the site from loading, WTF anybody else have this problem................

I don't know what antivirus you use, but while you're working on this problem you should be able to get around it. I have Avast and had similar problems until I found out how to turn off Avast for certain periods of time or an indefinite time (I chose 10 minutes).

Once everything was all set and I played my first hand I turned Avast back on and everything was fine.

Thanks Poker clif, turning off my antivirus works, but kind of scary, what's in their program spyware?

question, i received $5 for my birthday on juicy stakes. since ive run it up to almost 700 over the last week, am i able to cash this out? or is there some playthrough stipulations in order to receive a cashout?

I don't know. All I know is that someone on these forums told me about it and it worked. According to the folks on the Holdem Manger Support thread, it's not unusual for antivirus programs to mess with poker, but I don't know exactly why it happens.

I was looking at the $3 satellites to a $2,000 guaranteed 4th of July tournament and I found out that the target tournament is a $35 rebuy and add on. I don't know what is in the package, but if you win a buy-in to a r/a tournament but can't afford a rebuy or add-on, you're bringing a knife to a gunfight. I think this is the first time I've seen a satellite to a r/a tournament.

Yea this site makes no sense to me. Its like baseball umpires that never played the game. They understand the basics of the game but have no real perspective on the game as a whole.

They charge 50 dollars for a check cash out, thats way to much money. They dont have much above 50 tables to play, so you have to win a buy in just to cash out. Where else in the world do you have to pay this much to get your money?

Yeah, this is kinda annoying, but you can get 1 free withdrawal per month. Just need to net rake $40 during the month for a free check or $60 for free bank transfer. Just remember to request the withdrawal during the same month you achieve the rake total because it doesn't carry over.

I've contacted live chat support several times to find out my monthly net rake total, and they have been able to provide the accurate figure each time.

The thing that bugs me the most about JSP is that they can't correctly do something as simple as having the displays and numbers make sense:

My tournament placement and chip count at the virtual table and the tournament lobby numbers often don't match. It's a pretty big deal when I'm close to a bubble and don't know what place I'm in.

TAKE YOUR SEAT pops up in the tournament lobby when I'm in the middle of a hand.

The name LegsWeaver often pops up in the tournament standings with no chip count and messes the placement numbers up. It looks something like this:

14 Poker Clif 10000
15 LegsWeaver -------
15 Phil Hellmuth 1000
16 some other player 500

A recent satellite gave only the name of a city where the target tournament was to be played. I informed them that they might want to say which country it's in because several have a city with that name. I don't remember the numbers, but the dollar amount of the package clearly wouldn't have been enough to fly me to Europe and back (I live in the US state of Michigan.)

None of it makes sense. They just can't seem to get simple things right.

I can not believe you play tournies there. It is all push and pray. Everyone of them seems to be a rebuy/tourbo.

Must be cus I got used to wpn, but man the bad play is way more rewarded in the cash omaha games too. Tired of runners and gutters. Plus not enough tables going to drop down in stakes. If you want to play, you better deposit a lot more than 500 bucks if your not going to sit and wait. The site has almost nothing going for it.

No thanks