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Old 09-19-2011, 07:55 PM   #176
Bobo Fett
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by grober4886 View Post
Please be cautious with giving your money to Intertops they just scamed me real good. My account was locked for verification reasons. I give them the documents they request and I get this email from them


Dear Mr. Roberts,

Thank you for forwarding your documents to us.

Please note that your account has been re-activated.

Please do not hesitate to contact us, should you require further assistance.

Sincerely,

Desiree


So I deposit $250 to them... and then I get error 616 when I try to logon on to there site...They say I am blocked from the cake network even though I have only played at Bodog before...So they lock my account and steal my money

avoid these scammmers
Quote:
Originally Posted by grober4886 View Post
Wow it just gets better now they say they are refunding "25" dollars in 14 days....I am taking legal action now. I am getting a refund for your screw up not a cashout and i expect it wired ASAP



Dear Grant,

Thank you for your patience.

We have refunded your initial deposit of $25 as requested. Please note it will take 10 to 15 business days before the funds are credited to your bank account.

If you have any further queries, please contact us, we will be happy to assist.

Thank you for choosing Intertops.com.

Sincerely

Jamal


This email confirms that you have successfully made the following deposit shown below to your Intertops.com personal account. These funds are now available for you to place a bet at http://www.Intertops.com

USD 250
XXXX XXXX XXXX 5599
18/09/2011 17:51 E.S.T.
>>> **** LTD <<<

This will appear on your credit card statement as a charge from >>> **** LTD <<<
Definitely a complete scam, they are stealing your money, and you should take immediate legal action. There's absolutely no chance whatsoever that this could be a miscommunication or mistake.
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Old 09-19-2011, 08:01 PM   #177
Kris Kristofferson
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Re: ***Intertops Poker - Official Support & Promotions Thread***

I would guess the "limits" are to prevent fraud, rather than protect a player from losing too much. It sounds like you can get them raised easily enough and it's only newer players who complain of being restricted by a limit.

Maybe the rep can confirm, as that I would understand, but would be concerned if it was some sort of protectionist method.
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Old 09-19-2011, 08:25 PM   #178
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Bobo Fett View Post
Definitely a complete scam, they are stealing your money, and you should take immediate legal action. There's absolutely no chance whatsoever that this could be a miscommunication or mistake.
u do realize that you are responding to someone who is RETARDED? This " " is just not going to get across....
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Old 09-19-2011, 08:51 PM   #179
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Bobo Fett View Post
Definitely a complete scam, they are stealing your money, and you should take immediate legal action. There's absolutely no chance whatsoever that this could be a miscommunication or mistake.
I smell a slight sarcasm here.
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Old 09-19-2011, 09:20 PM   #180
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Re: ***Intertops Poker - Official Support & Promotions Thread***

The limits are daily loss limits. I'm up to 2500 per day 10k per week and you have to call them each time to get the limit increased. The problem is that it isn't really a loss limit. Your limit is the max you can buy in for. I can't even play 2/4 because I can only open up 6 tables and once I rebuy for $100, I can no longer add chips to my tables. I was told that I was at the cap and that the poker room manager would have to increase it further. They said they would look at it and I would see an increase if I was eligible. That was 10 hours ago and I haven't seen anything yet.

I'm going to keep trying to get the limits increased, if not I am cashing out. The cashout limits keep dropping as well. Bank wires have gone from 8k to 3k to 2500 now to 2300 in the last 10 days and you can only do one per month. It just doesn't seem like a site for mid stakes players and above.
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Old 09-20-2011, 02:17 PM   #181
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Thank you for the explanation Razor, please keep me updated as to how this works out for you as I had been planning on moving to Intertops very soon because of their reported quick cashouts
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Old 09-21-2011, 08:24 PM   #182
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Re: ***Intertops Poker - Official Support & Promotions Thread***

its not necessarily a 1-wire limit per month...theres just one *free* wire per month. it is unclear how many they can actually process.
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Old 09-21-2011, 09:56 PM   #183
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Re: ***Intertops Poker - Official Support & Promotions Thread***

I'm another new Intertops player who has been pleasantly surprised by the customer support. The software is also better than I expected. Now if only the windows weren't so damned hard to resize.

Are these daily loss limits just enforced bankroll protection? Ie, can I see them from my accounts screen, or do I have to contact support to find out my particulars?
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Old 09-22-2011, 01:25 AM   #184
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Sent an email to their affiliate email and have yet to receive an answer. I wanted to be tagged to a certain affiliate (have yet to deposit/play/didn't sign with another affiliate). At first I got an email saying I was already tagged to an affiliate, then when I told them the affiliate code I wanted to be tagged to, they said it wasn't an active one. The last email I sent was a link to the affiliate (which they requested). Just hoping to be able to play and deposit soon, but waiting on tag to affiliate/rakeback.
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Old 09-22-2011, 01:34 AM   #185
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Is intertops down for anyone else right now? I can't log in, I can't even download "client 1 version"
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Old 09-22-2011, 01:47 AM   #186
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Re: ***Intertops Poker - Official Support & Promotions Thread***

yeah, the whole network went down about 15 minutes ago.
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Old 09-23-2011, 05:07 AM   #187
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by razorbacker View Post
I've had a lot of issues getting my poker limits raised. Called customer support three times today and nothing has been resolved. They say I am maxed out which means I can only play with $2500/day which means nothing but 1/2 and even then I get capped out when I lose a few buyins. If this is their policy, no reason to play here if you play above .50/1.
Hi

Please send me your userid in a PM and I will have a look at this issue right away if it isn't resolved by now.

Best regards,

The Intertops Poker Team
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Old 09-23-2011, 05:19 AM   #188
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by pianospike View Post
It is limits to your losses. If you have a daily limit loss of $1,000, you will not be allowed to lose more than that in one 24-hour period. I'm not clear on how these limits are established or how they are adjusted going forward, but it most likely is related to your deposit method, amount of deposit, and then play going forward. I started at $200 daily limit loss, which they immediately raised at my request to $1,000 before I even started play (I deposited $1k via WU). Then, after a week or two of poker play, my limit was raised to $2k daily and $10k weekly without me asking.
Hi

Every player has a $200 limit when signing up at Intertops. This is a security measure we have in place to reduce fraud. Players can request to increase their limits by emailing or calling our support.


Best regards,

The Intertops Poker Team
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Old 09-23-2011, 05:22 AM   #189
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by Kris Kristofferson View Post
I would guess the "limits" are to prevent fraud, rather than protect a player from losing too much. It sounds like you can get them raised easily enough and it's only newer players who complain of being restricted by a limit.

Maybe the rep can confirm, as that I would understand, but would be concerned if it was some sort of protectionist method.
SPOT ON!

Best regards,

The Intertops Poker Team
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Old 09-23-2011, 05:33 AM   #190
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by Chazley View Post
Sent an email to their affiliate email and have yet to receive an answer. I wanted to be tagged to a certain affiliate (have yet to deposit/play/didn't sign with another affiliate). At first I got an email saying I was already tagged to an affiliate, then when I told them the affiliate code I wanted to be tagged to, they said it wasn't an active one. The last email I sent was a link to the affiliate (which they requested). Just hoping to be able to play and deposit soon, but waiting on tag to affiliate/rakeback.
Hi

If you have been tagged to an affiliate when signing up at Intertops we will never retag you to another affiliate. This is to ensure our affiliates that the players they refer always stay with them and are tagged to their account.
If you want to be tagged to a certain affiliate because you want rakeback etc then please tell us and we might be able to fix that for you with the affiliate you are tagged to.

Best regards,

The Intertops Poker Team
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Old 09-23-2011, 09:19 AM   #191
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by Intertops Poker View Post
Hi

Please send me your userid in a PM and I will have a look at this issue right away if it isn't resolved by now.

Best regards,

The Intertops Poker Team
Thanks for taking care of this.
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Old 09-23-2011, 06:27 PM   #192
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Re: ***Intertops Poker - Official Support & Promotions Thread***

hey intertops poker,

Do you guys have software available to download for mac? I only see the windows one
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Old 09-23-2011, 06:30 PM   #193
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Been trying to find out for a week through email/live support whether or not I am tagged to an affiliate and then just wondering if i have rakeback/first deposit bonus available. This is the kind of stuff I'm getting, and it's very frustrating.

Mark: Welcome to our live chat service. How may I help you today?

chaz: hi mark

chaz: i would just like to confirm that my account has rakeback, and that as soon as i deposit i will receive the deposit bonus

Mark: one moment please I'll transfer you to our poker rep.

Please wait while I transfer the chat to 'Jamal'.

You are not currently in a chat session.

You are now chatting with 'Jamal'

Jamal: Please verify your login name.

chaz: chazley

chaz: sorry forgot window was open lol

Jamal: That is okay.

Jamal: Did you verify the currency with Western Union?

chaz: western union? dont plan on using it

Jamal: Are you not going to use the funds again?

chaz: i havent deposited yet. i plan on doing so using one of the methods u guys offer, not sure which one yet though. i just want to verify that i will have rakeback and the first deposit bonus when i do deposit

Jamal: We have forwarded your request to the relevant department. Once we receive a response, we will send you an e-mail.

chaz: ive been trying to get a response on this for over a week. i dont think it is a very hard thing to look into. i just want to deposit and play on your site after finding out some very simple things

Jamal: I am sorry for the late response. However, we have forwarded your request and now awaiting a response. We sincerely apologize for any inconvenience caused.
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Old 09-25-2011, 11:40 AM   #194
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by Chazley View Post
Been trying to find out for a week through email/live support whether or not I am tagged to an affiliate and then just wondering if i have rakeback/first deposit bonus available. This is the kind of stuff I'm getting, and it's very frustrating.

Mark: Welcome to our live chat service. How may I help you today?

chaz: hi mark

chaz: i would just like to confirm that my account has rakeback, and that as soon as i deposit i will receive the deposit bonus

Mark: one moment please I'll transfer you to our poker rep.

Please wait while I transfer the chat to 'Jamal'.

You are not currently in a chat session.

You are now chatting with 'Jamal'

Jamal: Please verify your login name.

chaz: chazley

chaz: sorry forgot window was open lol

Jamal: That is okay.

Jamal: Did you verify the currency with Western Union?

chaz: western union? dont plan on using it

Jamal: Are you not going to use the funds again?

chaz: i havent deposited yet. i plan on doing so using one of the methods u guys offer, not sure which one yet though. i just want to verify that i will have rakeback and the first deposit bonus when i do deposit

Jamal: We have forwarded your request to the relevant department. Once we receive a response, we will send you an e-mail.

chaz: ive been trying to get a response on this for over a week. i dont think it is a very hard thing to look into. i just want to deposit and play on your site after finding out some very simple things

Jamal: I am sorry for the late response. However, we have forwarded your request and now awaiting a response. We sincerely apologize for any inconvenience caused.
Hi

We sent you a confirmation on Friday that your account was tagged with a 33% rakeback deal.

Best regards,

The Intertops Poker Team
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Old 09-25-2011, 11:49 AM   #195
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Octoberfest Challenge

The time has come to get your lederhosen on and blow the dust off your beer stein because the Oktoberfest is coming to Intertops. If you can’t make it to Germany for Oktoberfest this year, then there is no better place to spend it than in the Intertops online poker room.

The Intertops Oktoberfest Challenge starts on September 26th and runs until October 24th. You can earn attractive prizes simply by reaching a set target of Frequent Player Points per day! The more days you play, the bigger your rewards will be!

Promotion details will be posted tomorrow at:
http://poker.intertops.eu/en/promotions/

Best regards,

The Intertops Poker Team
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Old 09-25-2011, 03:08 PM   #196
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Wheres the best rake back for Intertops?
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Old 09-25-2011, 06:23 PM   #197
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Re: ***Intertops Poker - Official Support & Promotions Thread***

I tried so hard to get on this site, but the last straw was the tedious process just to deposit. Best of luck.
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Old 09-25-2011, 07:23 PM   #198
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Re: ***Intertops Poker - Official Support & Promotions Thread***

You have to understand that the sites support personnel have names like Ebony, Prince, Jamal, Jarvell etc, + that to the Caribbean education system and equate any support related expectations you wish.
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Old 09-25-2011, 10:14 PM   #199
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by ms12345 View Post
You have to understand that the sites support personnel have names like Ebony, Prince, Jamal, Jarvell etc, + that to the Caribbean education system and equate any support related expectations you wish.
Albeit hilarious, I have found their support operators to be rather helpful and sufficiently knowledgable.
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Old 09-26-2011, 02:27 PM   #200
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Deposit was smooth, .. debit card from bank with horses and wagons.

I couldn't get the bonus to work so email support 4 hours later, bonus is on my account and rakeback was checked as assigned.

Perfect service thanks guys.
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