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Old 01-24-2018, 01:04 AM   #9151
kahntrutahn
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by mathieupoker View Post
they removed the $36 bonus with $1700 of $1800 wagered and $150 in pending bets that would have cleared it less than 2 hours later. I asked multiple times and posted this 4 days ago and they wait until I've cleared it to forfeit it. completely obscene, ask for help and just get doubly screwed instead. Going to take an apology and a refund to get any significant action from me again.
Without stating an opinion one way or the other, I can pretty confidently say that posting 4 days ago means little as there was a weekend in between your post and today. Most reps aren't working weekends and I'm 99.9% certain the Tops rep falls into that category.

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Old 01-24-2018, 02:53 AM   #9152
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by kahntrutahn View Post
Without stating an opinion one way or the other, I can pretty confidently say that posting 4 days ago means little as there was a weekend in between your post and today. Most reps aren't working weekends and I'm 99.9% certain the Tops rep falls into that category.

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The site has trolled me in my efforts to cash out and do it the right way. They ignore me waited till I lost the money and then said I was clear to withdraw. The site is ran by gready *******s. But what do you expect from a gambling website company?
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Old 01-24-2018, 03:03 AM   #9153
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by mathieupoker View Post
they removed the $36 bonus with $1700 of $1800 wagered and $150 in pending bets that would have cleared it less than 2 hours later. I asked multiple times and posted this 4 days ago and they wait until I've cleared it to forfeit it. completely obscene, ask for help and just get doubly screwed instead. Going to take an apology and a refund to get any significant action from me again.
You posted on Friday afternoon (or Friday evening if their rep is in Europe) about your issue. The rep posted in the early hours of Tuesday that they had resolved it for you. Not all sites have supervisory staff capable of reversing decisions like this available on weekends. I highly doubt that they were whiling the weekend away hoping that you would try to clear the bonus just so they could snatch it away from you at the last minute. In fact, after your first complaint about this, I doubt they even gave your clearing status a second look - who the hell would expect you to start trying to clear the bonus within a couple of days of saying "I'm appalled and if this isn't made right you've lost one of your longest and most lucrative customers."?

Hopefully when you say refund in this post, you mean of the bonus, and not of your wagers lost as you said in a previous post. If it's the former, I don't think that's necessarily unreasonable from the facts presented in this thread. If it's the latter you're after, if I were them, I'd be quite happy to be rid of you.
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Old 01-24-2018, 03:21 AM   #9154
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Bobo Fett View Post
You posted on Friday afternoon (or Friday evening if their rep is in Europe) about your issue. The rep posted in the early hours of Tuesday that they had resolved it for you. Not all sites have supervisory staff capable of reversing decisions like this available on weekends. I highly doubt that they were whiling the weekend away hoping that you would try to clear the bonus just so they could snatch it away from you at the last minute. In fact, after your first complaint about this, I doubt they even gave your clearing status a second look - who the hell would expect you to start trying to clear the bonus within a couple of days of saying "I'm appalled and if this isn't made right you've lost one of your longest and most lucrative customers."

Hopefully when you say refund in this post, you mean of the bonus, and not of your wagers lost as you said in a previous post. If it's the former, I don't think that's necessarily unreasonable from the facts presented in this thread. If it's the latter you're after, if I were them, I'd be quite happy to be rid of you.
They did the same thing to me basically and I asked them to get rid of me, lol. There is something really wrong with intertops. Proof is they have no one playing there for a reason on the poker side.
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Old 01-24-2018, 11:16 AM   #9155
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Bobo Fett View Post
You posted on Friday afternoon (or Friday evening if their rep is in Europe) about your issue. The rep posted in the early hours of Tuesday that they had resolved it for you. Not all sites have supervisory staff capable of reversing decisions like this available on weekends. I highly doubt that they were whiling the weekend away hoping that you would try to clear the bonus just so they could snatch it away from you at the last minute. In fact, after your first complaint about this, I doubt they even gave your clearing status a second look - who the hell would expect you to start trying to clear the bonus within a couple of days of saying "I'm appalled and if this isn't made right you've lost one of your longest and most lucrative customers."

Hopefully when you say refund in this post, you mean of the bonus, and not of your wagers lost as you said in a previous post. If it's the former, I don't think that's necessarily unreasonable from the facts presented in this thread. If it's the latter you're after, if I were them, I'd be quite happy to be rid of you.
What does the weekend have to do with anything by the way? If anything that's when they should have there top people there. It seems to me that you want to defend the site for reasons I dont know, but seems out of place to me. When do most people gamble? Secondly I am tired of people thinking that they deserve a weekend, no you deserve to the able to take care of your customers or lose business. I will never tell a customer I can't help them it's Saturday, even if I'm busy I will find a way to help. My point is your argument is flaud and it is real obvious you lack business sense.
There should be someone there 24 7 to be able to take care of any issue.
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Old 01-24-2018, 01:39 PM   #9156
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Re: ***Intertops Poker - Official Support & Promotions Thread***

I was appalled and wanted to get my money off the site as fast as possible so I made a bunch of bets to unfreeze my damn money and cash out... it's what any normal person would do when they feel they've been wronged and borderline scammed. I've been playing online since 2000 and have never asked for anything outrageous, never cheated anyone, never been unreasonable. If I say that this is ridiculous, it means that I contacted support 6 times receiving terrible service like I owed them a favor and that I was lucky to be able to play on their site, was told that they could do nothing repeatedly... So then I posted on here assuming that nothing would be done, as a cautionary tale more than actually hoping that action would be taken days later... Saying I'm dumb or criticizing me for trying to clear bonus seems petty and wanting at least the $36 as compensation is very reasonable.
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Old 01-24-2018, 02:21 PM   #9157
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by mathieupoker View Post
I was appalled and wanted to get my money off the site as fast as possible so I made a bunch of bets to unfreeze my damn money and cash out... it's what any normal person would do when they feel they've been wronged and borderline scammed. I've been playing online since 2000 and have never asked for anything outrageous, never cheated anyone, never been unreasonable. If I say that this is ridiculous, it means that I contacted support 6 times receiving terrible service like I owed them a favor and that I was lucky to be able to play on their site, was told that they could do nothing repeatedly... So then I posted on here assuming that nothing would be done, as a cautionary tale more than actually hoping that action would be taken days later... Saying I'm dumb or criticizing me for trying to clear bonus seems petty and wanting at least the $36 as compensation is very reasonable.
I had almost the same exact experience as far as customer service. Makes me feel better that maybe its not just me. The gave me the run around and didnt seem to care about my situation. I just quit the site, mt sanity is more important than poker. Thanks for sharing hope it works out. For what its worth I think your compaints are valid. Take care.
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Old 01-24-2018, 03:00 PM   #9158
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Numbnutlow View Post
What does the weekend have to do with anything by the way? If anything that's when they should have there top people there.
Is this a real question? Perhaps you haven't noticed, but a lot of businesses tend to not have as much staff available on weekends.

Quote:
Originally Posted by Numbnutlow View Post
It seems to me that you want to defend the site for reasons I dont know, but seems out of place to me.
I'm hardly defending the site, mainly just providing an explanation as to why this could simply be a mix-up and not some nefarious scheme to steal $35. Either way, I've given some pretty clear reasoning, so there's no need to find some secret motive for my post.

Quote:
Originally Posted by Numbnutlow View Post
Secondly I am tired of people thinking that they deserve a weekend, no you deserve to the able to take care of your customers or lose business. I will never tell a customer I can't help them it's Saturday, even if I'm busy I will find a way to help. My point is your argument is flaud and it is real obvious you lack business sense.
There should be someone there 24 7 to be able to take care of any issue.
The fact that I've suggested they may have less management on the weekend in no way reflects on my business sense, thanks. I'm not saying any particular staffing level is a good thing, just that it might be that they have less staff.

Quote:
Originally Posted by mathieupoker View Post
So then I posted on here assuming that nothing would be done, as a cautionary tale more than actually hoping that action would be taken days later...
Fair enough, but it sounds more like you're looking for action to be taken when you say you won't play there unless they fix it and then provide your screen name. Again, not justifying anything that's happened - just saying that could be a reason that they wouldn't have carefully looked at whether you had almost cleared the bonus.

Quote:
Originally Posted by Numbnutlow View Post
Saying I'm dumb or criticizing me for trying to clear bonus seems petty
That's probably why no one has done any such thing.

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Originally Posted by Numbnutlow View Post
and wanting at least the $36 as compensation is very reasonable.
Agreed.
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Old 01-24-2018, 03:22 PM   #9159
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Is there a rakeback deal for intertops?
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Old 01-24-2018, 03:51 PM   #9160
tassie
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by KidKash View Post
Is there a rakeback deal for intertops?
Yup. 36%
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Old 01-25-2018, 02:47 PM   #9161
Numbnutlow
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Bobo Fett View Post
Is this a real question? Perhaps you haven't noticed, but a lot of businesses tend to not have as much staff available on weekends.


I'm hardly defending the site, mainly just providing an explanation as to why this could simply be a mix-up and not some nefarious scheme to steal $35. Either way, I've given some pretty clear reasoning, so there's no need to find some secret motive for my post.

You came out black and white on the subject and back peddled into the grey area pretty fast. It totally came off as you defending the site. And my weekend question was basically stating that there is no weekend, not in my world and Yea you figured it out. There are in the "entertainment industry" the weekend should be there bread and butter. Anyways who cares, the poker world makes most of us petty and lame. Just gambling period, just my opinion.

The fact that I've suggested they may have less management on the weekend in no way reflects on my business sense, thanks. I'm not saying any particular staffing level is a good thing, just that it might be that they have less staff.


Fair enough, but it sounds more like you're looking for action to be taken when you say you won't play there unless they fix it and then provide your screen name. Again, not justifying anything that's happened - just saying that could be a reason that they wouldn't have carefully looked at whether you had almost cleared the bonus.


That's probably why no one has done any such thing.


Agreed.
The care!
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Old 01-28-2018, 07:05 PM   #9162
spaceman
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Does 400+nl ever run? It didn't last year when I'd periodically check in, traffic seemed abysmal at 400+
Occasionally it does, its running now.
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Old 01-29-2018, 06:44 PM   #9163
Purasevic
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Re: ***Intertops Poker - Official Support & Promotions Thread***

How`s traffic at plo50 and plo100?
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Old 01-30-2018, 03:13 AM   #9164
spaceman
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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How`s traffic at plo50 and plo100?
theres usuallyt a plo 50 game going or at least a table open, 100 is more sporadic. Dependes on time of day too.
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Old 01-30-2018, 09:40 AM   #9165
Purasevic
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Re: ***Intertops Poker - Official Support & Promotions Thread***

I don`t really understand this.Site has great rake structure and great 36% rakeback and

basically no players.
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Old 01-31-2018, 03:57 AM   #9166
spaceman
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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I don`t really understand this.Site has great rake structure and great 36% rakeback and

basically no players.
I don't get it either. For the casual player, the rewards are far superior to WPN, cashouts are fast, and I think the software is pretty darn good. Support has always been good to me too. For those who can't make beast money on WPN because they don't play enough or play low stakes, they would make far more in rewards on revolution with softer competition.
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Old 01-31-2018, 08:25 PM   #9167
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Re: ***Intertops Poker - Official Support & Promotions Thread***

The general belief is that Intertops' main revenue stream is through their sportsbook and that they don't want the poker room to grow large enough that it starts to attract the attention of regulators in the United States. Because of this they make very little effort to attract new players. There was even a time where no new players were accepted unless you had a referral from an existing player.
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Old 02-01-2018, 04:21 AM   #9168
ITPK
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Quote:
Originally Posted by mathieupoker View Post
I was appalled and wanted to get my money off the site as fast as possible so I made a bunch of bets to unfreeze my damn money and cash out... it's what any normal person would do when they feel they've been wronged and borderline scammed. I've been playing online since 2000 and have never asked for anything outrageous, never cheated anyone, never been unreasonable. If I say that this is ridiculous, it means that I contacted support 6 times receiving terrible service like I owed them a favor and that I was lucky to be able to play on their site, was told that they could do nothing repeatedly... So then I posted on here assuming that nothing would be done, as a cautionary tale more than actually hoping that action would be taken days later... Saying I'm dumb or criticizing me for trying to clear bonus seems petty and wanting at least the $36 as compensation is very reasonable.
Hi Mathieu, first of all I'm sorry that I haven't responded earlier but we are a small team and not able to check on all forums on a daily basis.

Nevertheless my intention was just to help you get rid of the bonus requirements ... we can't check on how many bets you've placed on our sportsbook site or if you had already fulfilled the bonus requirements - so sorry for doing this without getting in contact with you again ... lesson learned, if you guys have issues with our other products then please get in contact with these departments directly, we won't interfere anymore ...

Finally I would kindly ask you to send me a PM here or send an e-mail to 'poker@intertops.eu' (Subject: 2+2 / forwad to poker dept) and let me know which problem still exists and I will try to sort that out.

Thanks,
Team ITPK
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Old 02-03-2018, 10:36 AM   #9169
Bo0sh79
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Hello all, I made my first cashout on Intertops Poker back in November, and When I tried to do a BTC cashout this morning, it said there would be a $20 fee? I don't remember paying a fee on the first cashout.. Is this a new implemented fee or was this the norm?
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Old 02-03-2018, 12:05 PM   #9170
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Hello all, I made my first cashout on Intertops Poker back in November, and When I tried to do a BTC cashout this morning, it said there would be a $20 fee? I don't remember paying a fee on the first cashout.. Is this a new implemented fee or was this the norm?
it's new, implemented about a month ago when fees were outrageous... I wish they would offer other crypto for deposits/withdrawals as many are much cheaper in there trans. fees
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Old 02-07-2018, 04:12 PM   #9171
Knittle
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Re: ***Intertops Poker - Official Support & Promotions Thread***

How are the daily MTT's here?

I'm super intrigued.
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Old 02-12-2018, 10:00 AM   #9172
Andrej005
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Originally Posted by Jumbleboy View Post
Hi guys! Does anyone know where barut8778 play? Everyweek he scores the top place...
Your post seems to have given results. No more barzt on the list, the last two weeks.

In any case, I am personally satisfied with the poker house in every way. On my side, all recommendations to potential future players.

Last edited by Andrej005; 02-12-2018 at 10:09 AM.
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Old 02-13-2018, 01:28 AM   #9173
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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How are the daily MTT's here?

I'm super intrigued.
Mostly during European nights perhaps? I had to drop one 10 entry tourney that I won a ticket to, as I am sleeping at that time. Not a major tourney site but they do have enough micro/low and some higher MTTs, but I think it is better for USA players. I don't think it is a good idea to deposit if you intend to play only MTTs. PLO might run like 20 and 50, a table or two, maybe 100, but nlh runs from 4 to 50 usually, and some higher likely and some combine PLO and NLH (50+). PLO8 2/4c runs regularly and just maybe 5/10c.
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Old 02-16-2018, 11:34 AM   #9174
URfelted
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Re: ***Intertops Poker - Official Support & Promotions Thread***

Lobby doesn't show any tournaments announced for the next 12 hrs. Is the server going down?
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Old 02-16-2018, 02:18 PM   #9175
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Re: ***Intertops Poker - Official Support & Promotions Thread***

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Lobby doesn't show any tournaments announced for the next 12 hrs. Is the server going down?
No cash games either...
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