Please note that this has nothing to do with Intertops Poker. Sportsbook / Casino are separated from each other and do their own promotions - we here at Poker do not have any influence on that! (And after talking to the responsible team at Sportsbook I can assure you that if you are eligible for 'free bonus offers' than there is no rollover required. If there are rollover requirements you will be informed about it upfront and have to accept the offer. PS: should there have been a free bonus offer credited to your account and afterwards a rollover required then please get in contact with the sportsbook customer support)

Team ITPK

Cashout requested ($xxxx) via bitcoin early Sunday AM - received Thursday AM. Just about 100 hours. Not bad.

I'm running AVAST and having the same problem... I suspended AVAST while I installed the Intertops program (as well as accessing the software download page.to get the file)... turned the AVAST back on, and now the program will not completely load... anyone know of a way to fix/get around the "virus" detection?

Used to play here. Waiting for the virus issue to be resolved before giving it another try.


Sent from my iPhone using Tapatalk Pro

HI,
I played a 4 table session tonight and found some hands from one table were not written to the hand history file. The file should have contained between 40-60 hands but only contained 10. This is not the first time this has happened.

Is this a known issue? AM I able to get copies of all my past hand history files so mine are complete?

I don't know a lot about computers but I think your software is putting a virus on our computer to see our cards. Win32 is the threat name. I did some research and saw this very virus was used to see players cards. I want to take my money off your site and I am not allowed because of not rolling over enough rake. BUt i find the software fishy. i have to turn off my anti virus to play. And now i see this same named virus was used to see players hole cards. So a virus is being put on my computer when I download your software. I want to take my money off and no longer want to play on your site. I don't trust it if it can't pass my anti virus. I have to turn my anti virus off and put my computer safety at harm as well. So I would like to take my money off

The spyware is called Win32/Spy.Odlanor that was used in 2015 and like other computer trojans, it can be unwittingly installed on a computer if the user downloads infected apps or software online. Once installed, the Odlanor malware is used to create screenshots (code pictured) of the windows on popular poker sites being used by the victim.

According to Eset LiveGrid telemetry, the largest number of detections comes from Eastern European countries and several of the victims were located in the Czech Republic, Poland and Hungary (pictured). However, the researchers said the trojan poses a potential threat to any player of online poker


I don't know how to post screen shots but the virus showing up on my anti virus is called Win32. So please let me take my money off. I am not going to play on your site if I don't feel my computer is safe and secure. maybe intertops didn't do it but some hacker that hacked the revolution network. But it definitely showing up as a virus. Either way avast is saying your software is compromise so i would like to take my money off.

THe virus is called Win32 that avast is picking up and not sure but it sounds like the same one that was used back in 2015 to see players hole cards on poker stars and other top sites. The one used in 2015 full virus name was Win32/Spy.Odlano and you would get the virus when you downloaded procalculator pro and other poker related software. It been putting up a different virus recently every time I re download it called IDP.Generic with bunch of lettings and numbers behind. I don't know what is going on but I do not trust this site anymore. If it can't pass my anti virus its red flag for me. I am going back in my history it was also on juicy stakes too same Win32 malware. But again I am not a computer expert so I am sure 100% what is going on with their software.

If this were true, I'd expect it to have been a pretty big deal on the world's biggest poker forum, yet I can remember no such thread. What I do remember is that we've had numerous cases, on all sorts of sites, of false positives from virus scanners, either when the poker software changes, or the virus software is updated.

I'm not going to tell you that everything is OK; I'm certainly not expert enough in these matters to do so. Caution is probably wise. At the same time, you should consider that there's a good chance this is nothing more than another false positive.

Ya i see win32 is not a virus its just part of what they might call some software. Its the rest of the label after it that says if its a virus or not. Ya its true it was on daily I will leave a link to the article but I don't think we are allowed to leave links on here. U could be right its just false positive but I don't like turning off my anti virus. http://www.dailymail.co.uk/sciencete...oker-scam.html That is the link to the article on a virus that we got from downloading poker software. Not the client itself but like software to use on the client. It would give our hole cards to the hackers. Avast will pick up the virus and put it in a chest but you have actually manually delete it to remove it from your computer from the virus chest. If anyone has this on their computer this exact vrius Win32/Spy.Odlanor even in virus chest and didn't remove it very likely a hacker can see your hole cards. So ya if anyone never seen it make sure you manually remov/delete it. And going back and looking now this is not on intertops it just says win32 thats it. It doesn't spy or anything on it so its probably false positive.

- this would be summary of how it works
Once installed, the Odlanor malware is used to create screenshots of the window of the two targeted poker clients, PokerStars or Full Tilt Poker, if the victim is running either of them.

The screenshots are then sent to the attacker's remote computer.

These screenshots not only reveal the hands of the infected opponent but also their player ID.

Both of the targeted poker sites - PokerStars and Full Tilt Poker - let players search for others using this ID, so it is easy for a hacker to connect to tables the victim is playing on.

Fwiw been playing on Intertops on and off for like 2 years and if it was the case (the virus etc.) I would be screwed many times over already.

fkme2tears have you considered sending the file to your antyvirus company? Pretty much every antyvirus has this option to send suspicious file to them for examination. (did exactly this with avira? I believe or maybe bitdefender in regards to Intertops false positive).

Would solve your doubts ionstantly unless you just want to smear them because you believe you lost a lot of money due to superusers and for sure not inferior skill. But I am sure you aren't that type of person are you?

You must not have any sort of common sense. I will explain this in dummy 101 explanation so you can understand. I can't lose if I am not playing. The reason I can't withdraw is cause I am not playing to get enough rake to get the money off. But I am not going play when my anti virus is telling me they are sending me a virus. I don't trust that i want to take my money off. Do you understand? Tell me smart guy how am i supposed to be losing money if I am not playing? THe first time I downloaded it there was no problems and i got some eror whilee I was sitting at a table and 5 or 10 bucks was removed from my account that I had won on the table. This was a few weeks ago. Then the next day the money came back and my anti virus got triggered. After that its non stop removing intertops software. No way I am gonna play.

Turning off my anti virus to play is not acceptable. It leaves my computer vulnerable to viruses is the point not only on the client but on internet period. When I turn anti virus on it removes intertops client. I have had issues with their software before. I came back to try it out again to see if it got any better. And this is how I a repayed is I am forced to play. If they fixed the issue I would not be on here giving my feedback. This is their responsibility to make the product work not mine. If it doesn't work properly then i am not responsible to rake a certain amount of money on my deposit. That is their issue they are having with not just me but several players. It is on their end not ours.

It's more than likely a false positive. I would try to help but given your attitude towards others I'm really not inclined to do so... anyways...

What antivirus are you using?
What is the program that is being detected deleted? (It won't be just Win32. It should be Win32:XXXX. Win32 means it is a 32 bit application and means nothing in regards to the actual suspicious file. If you could post a few screenshots that would be helpful.

These might be helpful:

https://forumserver.twoplustwo.com/2...lanor-1561495/

https://forumserver.twoplustwo.com/4...hread-1560724/

So yeah, if this is actually odlanor, it could be a problem for sure.

My memory indeed proven faulty (not a surprise), but probably because it didn't really affect a whole lot of players back then - sounds like mostly Eastern Europeans who had downloaded shady software.

Ya all it says is win32 but it does't explain the rest of it. It could be a virus it may not be. Intertops wont fix it. They wont let me take my money off. I am going to let the off shore gaming commission handle it. This is not right for us to play on software not working correctly.

I don't need your help trying to make me the bad guy and other people victims in the chat. You need to grow up. This is not about whos the good guy or bad guy in chat or whether I make money at poker or not. Thats irrelevant. This is about intertops either fixing this issue thats been going on from what I hear a long long time that they can't seem to resolve or let us take our money off the site. This isn't just me with the problem its a lot of players that are having this problem. It needs to be fixed for everyone not just me. They haven't done anything about it and the poker players are turning off their anti virus to play on the site. That is not right for us to compromise our computer to use their software or any poker software online. No other poker site I ever been on has this issue.

It's not Intertops' fault that antiviruses are picking up the client as a false positive. Happens all the time... Trust me when I say most antivirus programs are pretty terrible and easy to bypass.

I work in IT Security and I'd bet I know more than most users on 2+2... just trying to help you and everyone else out here. I can probably provide a pretty thorough explanation (or even confirm that it is indeed malware, although unlikely...) but what you provided is not enough info.

10/10 if you're trolling though.

Edit: So I took a quick look at it... to explain it as simple as I can, it's flagging in some antivirus programs as a Trojan because when installing, the install program calls out to external websites (which is the behavior of a trojan.) This is also common and perfectly fine behavior of a legitimate installer program. Again it's more than likely a false positive. Virustotal.com has 22 of 65 antivirus programs flagging it.

There's some irony here, given the way you've been acting in this thread.

Actually, they say they have done something - they're working with AV companies trying to get them to remove the false positives. What else would you like them to do?

Its been going on for 8 months. I checked my virus chest from when I was on the site before. This has been happening since march it happened on juicy stakes too the same win32 situation. What does it have to do with avast? Avast doesn't do it with other poker related sites? Only with intertops. Thats red flag for anyone. I stated my concerns about month ago never got fixed and politely asked to take my money off after waiting a month. They said no. I think I have been very patient and respectful to their business. So I researched and saw win32 spy virus back in 2015. I have every right to be very concerned not only that it could be a virus but also that i have to turn off my anti virus to play. Me worried about my computer safety is not me being irrational.

Saying I am not winning at poker is a very juvenile response when the issue has nothing to do with how I play poker. Thats just someone trying to personally attack me because they like intertops. Has nothing to do with how much someone likes intertops. Its about resolving situation properly and if they can't to let us take your money off. The reason I am on here is they have not resolved this or I would not be here giving my feedback. I believe I am being treated unfairly to compromise my computer to meet their rake requirements. My anti virus says it is a virus until they can fix it I believe my anti virus. Thats whats it for is to alert us when we are in a unsafe situation. I think I been plenty fair with the site and to alert poker community about what is going on is to help not just myself but everyone here dealing with the same situation. At some point you got to put your foot down when you start compromising your computer safety.

If Avast is giving you the warning, what does it not have to do with Avast? Your question makes absolutely no sense to me.

Avast is not triggered by any other poker site I play on. Its only triggered by intertops and juicy stakes both on revolution network. Avast has no issue with any other poker software from my experience. It works fine on any other network, poker stars, acr, grand poker, betonline. So this intertops/juicy stakes on revolution network is the only problem. If avast was the issue it would trigger all the poker sites.

What is or isn't triggered on other poker sites isn't relevant to where the problem lies.

Either:

1) Avast is right, and there is a virus in the software. Given that no one that is still playing has reported an issue, that seems unlikely. However, it's not impossible.

2) Avast is incorrect, and this is a false positive.

What Avast reports about other sites doesn't affect either possibility. And if it's the second possibility, which seems most likely, this very much has to do with Avast.

We know that these anti-virus issues is annoying but once more it's a false/positive nothing more. Of course we can only rely on our software provider but there is absolutely no evidence that there is whatsoever fraudulent software included.

We have again contacted antivirus providers for whitelisting eg Avast, AVG, Norton, Webroot. Other than a reply from McAfee there has not been any response from the other service providers. This isn't unusual as they have whitelisted without replying in the past.

We would be happy if every client who is still experiencing this false/positive issue would get in contact with our support team (poker@intertops.eu) letting us know which antivirus software you are using and your user ID so we can forward your cases to our software provider.

Thank you for your understanding!

PS: regarding your declined payout request - please send an e-mail to our support team with subject '2+2 / withdrawal / forward to management' - I will advise our support team to forward it to me. I can understand if you don't want to play because of the issue and will make sure to refund you without the turn-over restrictions. Thanks!

Ok appreciate your help ty. Email is sent.

I didn't scroll back to the beginning of the discussion, but if you are "asking" if it is an isolated incident with the poster ibury...., IT IS NOT.

my Avast recognizes Intertops software as malware. As does RogueKiller and Emsisoft.

Avast for years? has prevented updating/installing Intertops software.

I have found previously that either the 'malware' or the part of the software that mimics the behavior of malware was in 'the notifier' and in 'set-up' but not the pokerclient.exe. Currently it is in the poker client as well.

done.