Ok, how do we set our clocks back? And will this free up a paused tournament?

This ^ what about SNGs??? Site is tilting the life out of me. Stuck in a paused HU SNG.

Yeah the time change thing works but that's not going to unpause the tournaments. They are canceling all the new tournaments. My guess is that everything will be canceled and everyone will get refunded like usual.

Worked for me too, but no tables above .10/.20 going.

As usual? The status quo continues to drop...(software issue, not Intertops, although they choose to not move elsewhere like WPN).

I tried the time clock thing, it doesn't work on HU SNGs. Had a chip lead in the game and been paused about an hour. Fun times.

This isn't a "knock" against Itops in any way, but this is exactly why I don't mess around there alot; just like I don't hang out w/my kid sister's family to much. She's a sweet girl but married to a pos.

This is so not right, they finally cancelled the tournament...like 30 players left and I was in 11th and doing well. Wasted an hour and a half plus another hour plus waiting...how do you compensate me for that?

I hear ya man. I was in a 20+2 with 6 getting paid. 7 were left, im in 3rd and its cancelled. Thats not good.

like Kirk in Star Trek, lol, "Kaaaaahhhhhhnnnnnnnnnn!!!!!!!!"

smh....

For any of you who've experienced this before, do they just refund the SNG (heads up) or do they just unpause it and continue the game?

would be really surprised if they didn't refund

this happens all the time. just the way of the road for US based online grinders.

I don't have any answers unfortunately.


To everyone in an MTT or SNG, I'm certain they'll follow the standard network policy for refunds.


--
Kahn

Well, I'm pissed!

somehow i skimmed over this in my first read. solid gold.

Once a year software check/update or something like that? I see it happened the same day and time last year.

For those of us who weren't aware of "standard network policy" Intertops support was very unhelpful. I asked twice on live chat if I should wait for it to unpause (hu sng running) or if I should close the client and expect a refund. I was only told to please be patient and blah blah blah with some cookie-cutter reply.

How difficult could it have been for them to simply state "There is no need to wait for it to unpause as everyone will be refunded." Easy Peasy. Would have been nice and I wouldn't have sat at my PC for over an hour.

To be fair, it's the only time I've ever been frustrated with Intertops and/or it's support (I know this is a network issue, not Intertops).

/rant

you must be new

lol, hope you didn't read anything more than humor into that. Thx for responding to my pm

me too, very frustrating

so this is just a normal once a year network maintenance thing?

or revolution just officially folded?

I was bored and kinda mad I can't play tonight after coming home from a long days work, so I decided to have a little fun with support....



From Intertops support chat:

Brigitte: our poker provider experience an unexpected maintenance at the moment.

you: well, we all knew that revolution network is insolvent and broke

you: are they finally collapsing now?

Brigitte: I am sorry I do not have any information about that

you: what information do you have?

Brigitte: that an unexpected maintenance is running and that we do not exactly know how long this is going to take.

you: intertops player funds are guaranteed by your company regardless of whether or not the poker network (Revolution) collapses or not, right?

Brigitte: allow me a moment

you: this should be an easy question to answer....

Brigitte: I am sorry I have to ask my supervisor about this since we do not have any information about that our poker network should collapse.

Brigitte: Your patience is appreciated. I will be with you shortly.

you: lol

i would guess they're done given no intertops rep showing up and Kahn actually for once not having an answer to what's up. Been several hours now, so me...I'm guessing Cake finally effed Jen after Jen tried to eff them. Payback's a beech. Hope Itops, as well as the players, are okay, although I doubt it.

i dont seriously think the network just folded btw.

at least i hope not

Haven't played much this year. Did last year though. Guessing this year is when a lot of this happened because I don't remember these issues last year.




EDIT: I guess this has been going on for a year.... exactly one year LOL http://forumserver.twoplustwo.com/19...116-a-1229836/

They just need to give it the same patch job they did last year because Revolution won't be around 8/02/14 anyways.

I truly hope you're right; why don't you try logging in (lmfao) and cashing out a small amount and let us know how it goes