Without stating an opinion one way or the other, I can pretty confidently say that posting 4 days ago means little as there was a weekend in between your post and today. Most reps aren't working weekends and I'm 99.9% certain the Tops rep falls into that category.

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Kahn

The site has trolled me in my efforts to cash out and do it the right way. They ignore me waited till I lost the money and then said I was clear to withdraw. The site is ran by gready *******s. But what do you expect from a gambling website company?

You posted on Friday afternoon (or Friday evening if their rep is in Europe) about your issue. The rep posted in the early hours of Tuesday that they had resolved it for you. Not all sites have supervisory staff capable of reversing decisions like this available on weekends. I highly doubt that they were whiling the weekend away hoping that you would try to clear the bonus just so they could snatch it away from you at the last minute. In fact, after your first complaint about this, I doubt they even gave your clearing status a second look - who the hell would expect you to start trying to clear the bonus within a couple of days of saying "I'm appalled and if this isn't made right you've lost one of your longest and most lucrative customers."?

Hopefully when you say refund in this post, you mean of the bonus, and not of your wagers lost as you said in a previous post. If it's the former, I don't think that's necessarily unreasonable from the facts presented in this thread. If it's the latter you're after, if I were them, I'd be quite happy to be rid of you.

They did the same thing to me basically and I asked them to get rid of me, lol. There is something really wrong with intertops. Proof is they have no one playing there for a reason on the poker side.

What does the weekend have to do with anything by the way? If anything that's when they should have there top people there. It seems to me that you want to defend the site for reasons I dont know, but seems out of place to me. When do most people gamble? Secondly I am tired of people thinking that they deserve a weekend, no you deserve to the able to take care of your customers or lose business. I will never tell a customer I can't help them it's Saturday, even if I'm busy I will find a way to help. My point is your argument is flaud and it is real obvious you lack business sense.
There should be someone there 24 7 to be able to take care of any issue.

I was appalled and wanted to get my money off the site as fast as possible so I made a bunch of bets to unfreeze my damn money and cash out... it's what any normal person would do when they feel they've been wronged and borderline scammed. I've been playing online since 2000 and have never asked for anything outrageous, never cheated anyone, never been unreasonable. If I say that this is ridiculous, it means that I contacted support 6 times receiving terrible service like I owed them a favor and that I was lucky to be able to play on their site, was told that they could do nothing repeatedly... So then I posted on here assuming that nothing would be done, as a cautionary tale more than actually hoping that action would be taken days later... Saying I'm dumb or criticizing me for trying to clear bonus seems petty and wanting at least the $36 as compensation is very reasonable.

I had almost the same exact experience as far as customer service. Makes me feel better that maybe its not just me. The gave me the run around and didnt seem to care about my situation. I just quit the site, mt sanity is more important than poker. Thanks for sharing hope it works out. For what its worth I think your compaints are valid. Take care.

Is this a real question? Perhaps you haven't noticed, but a lot of businesses tend to not have as much staff available on weekends.

I'm hardly defending the site, mainly just providing an explanation as to why this could simply be a mix-up and not some nefarious scheme to steal $35. Either way, I've given some pretty clear reasoning, so there's no need to find some secret motive for my post.

The fact that I've suggested they may have less management on the weekend in no way reflects on my business sense, thanks. I'm not saying any particular staffing level is a good thing, just that it might be that they have less staff.

Fair enough, but it sounds more like you're looking for action to be taken when you say you won't play there unless they fix it and then provide your screen name. Again, not justifying anything that's happened - just saying that could be a reason that they wouldn't have carefully looked at whether you had almost cleared the bonus.

That's probably why no one has done any such thing.

Agreed.

Is there a rakeback deal for intertops?

Yup. 36%

The care!

Occasionally it does, its running now.

How`s traffic at plo50 and plo100?

theres usuallyt a plo 50 game going or at least a table open, 100 is more sporadic. Dependes on time of day too.

I don`t really understand this.Site has great rake structure and great 36% rakeback and

basically no players.

I don't get it either. For the casual player, the rewards are far superior to WPN, cashouts are fast, and I think the software is pretty darn good. Support has always been good to me too. For those who can't make beast money on WPN because they don't play enough or play low stakes, they would make far more in rewards on revolution with softer competition.

The general belief is that Intertops' main revenue stream is through their sportsbook and that they don't want the poker room to grow large enough that it starts to attract the attention of regulators in the United States. Because of this they make very little effort to attract new players. There was even a time where no new players were accepted unless you had a referral from an existing player.

Hi Mathieu, first of all I'm sorry that I haven't responded earlier but we are a small team and not able to check on all forums on a daily basis.

Nevertheless my intention was just to help you get rid of the bonus requirements ... we can't check on how many bets you've placed on our sportsbook site or if you had already fulfilled the bonus requirements - so sorry for doing this without getting in contact with you again ... lesson learned, if you guys have issues with our other products then please get in contact with these departments directly, we won't interfere anymore ...

Finally I would kindly ask you to send me a PM here or send an e-mail to 'poker@intertops.eu' (Subject: 2+2 / forwad to poker dept) and let me know which problem still exists and I will try to sort that out.

Thanks,
Team ITPK

Hello all, I made my first cashout on Intertops Poker back in November, and When I tried to do a BTC cashout this morning, it said there would be a $20 fee? I don't remember paying a fee on the first cashout.. Is this a new implemented fee or was this the norm?

it's new, implemented about a month ago when fees were outrageous... I wish they would offer other crypto for deposits/withdrawals as many are much cheaper in there trans. fees

How are the daily MTT's here?

I'm super intrigued.

Your post seems to have given results. No more barzt on the list, the last two weeks.

In any case, I am personally satisfied with the poker house in every way. On my side, all recommendations to potential future players.

Mostly during European nights perhaps? I had to drop one 10 entry tourney that I won a ticket to, as I am sleeping at that time. Not a major tourney site but they do have enough micro/low and some higher MTTs, but I think it is better for USA players. I don't think it is a good idea to deposit if you intend to play only MTTs. PLO might run like 20 and 50, a table or two, maybe 100, but nlh runs from 4 to 50 usually, and some higher likely and some combine PLO and NLH (50+). PLO8 2/4c runs regularly and just maybe 5/10c.

Lobby doesn't show any tournaments announced for the next 12 hrs. Is the server going down?

No cash games either...