Hello fellow players,
As stated in the title, Ignition Casino (Poker) is withholding my money since winter. I have registered with them in January and verified my account, please see date:
I started playing, won some money and decided to withdraw. Got a message that they can't process my withdrawal because my account is not verified. Please pay attention to the date:
After this I sent another email with all documents attached (including a selfie which they asked for over a phone call). They got my documents and started "reviewing". I wasn't given any explanation at all. This happened in February.
Since that moment I have been emailing and calling them on a regular basis, but to no avail. All I kept hearing is that they are reviewing my account and I'll be updated as soon as they finish. This has been ongoing for 7 months and counting.
I have no idea what is taking them so long to review or if they're reviewing anything at all.
I didn't expect Ignition Casino to treat me like this and by now I'm starting to feel defrauded and helpless. My only hope is that with some community pressure I'll no longer be ignored and this problem will be solved as soon as possible.
If someone from Ignition is reading this, you can identify me by this tracking number: <<#2286997-20685055-22570930#>>
tl;dr: Ignition Poker is withholding my money since February. I didn't break any rules. I wasn't accused of anything. I wasn't given any explanation.