Hi all. My name is Victoria. The purpose of this thread is to possibly protect myself against any unjust action taken by ignition in regards to my account.


I first signed up with Ignition about 2 months ago, played some 2/5 HUNL, and ended up cashing out around $1500 profit. I decided to get back on a few days ago and play some more. I deposited around $300 on Friday, Oct 6th, and played some hyper turbo sng's, 2/5 HUNL, and a MTT late that evening. Around 2am on the 7th I requested a payout for my remaining balance of roughly $2k.


Later that evening at 9:30pm, I got am email saying my account has "been temporarily disabled after we found suspicious activity in your account" They asked for a picture of my ID, which I immediately sent. Didn't hear back, so the next day on the 8th at 2pm, I sent an email saying "Hello?". They responded asking me to call them, which I did.


I spoke to someone in the "Financial Services" department, who, after asking me a bunch of personal info to confirm my identity, asked if I new anyone on the site, or if any other person had access to my account; I said no. Then he asked weird questions like "How long have you been playing poker, do you consider yourself a winning player" etc... I told him "On and off for maybe a few years, just for fun....and no, I'm not a winning player." He then tells me that it appears as though someone "chip dumped" to me playing heads up, or lost intentionally. I told him once again that I don't know anybody who plays on the site, and that my only activity on the site has been maybe 5 sessions of HU, maybe 10 Hyper Turbo sng's, and one MTT.


He then asks me if I know what "Under The Gun" means, I told him "yes, it means you're first to act on the table". At this point, I've been on the phone for well over 30 minutes, and I'm getting somewhat frustrated, yet I remained calm for the most part. He finishes it by saying that they'll get back with me once the investigation has concluded.


I get an email a few hours ago, the evening of Oct 9th, saying "Thanks for sending your documents, please call us". I sent them my ID on the 7th, and called them last night, so is this going to be an every day thing where I have to find time to call Ignition?


Anyway, the point of this thread is just to get it all in out in the public and in writing in case they try to not pay me. I'm not sure of anything else to do at this point. If anyone has any suggestions please let me know. Thanks for listening.

That's annoying, but it sounds like you're going to get paid

Uh yea if you want your money you kinda have to call them again if they ask.. I have a feeling that this may have to do with your sex.. a lot of players that get banned have tried opening accounts under their SO's name. A female account that has had low volume but positive results, coming out of nowhere; and initiates a withdrawal quickly after a winning session twice (which I'm guessing is unusual because you have to give up your deposit bonus) probably flagged in their system and as long as you comply/are innocent they should let you withdrawal. Good luck!

Based on the info you gave here OP i would be suspicious of you too. No offense if everything is on the up and up. Seems like all of these types of threads on here are from a new 2p2 account

Victoria? no disrepect but country of origin?
Exact amounts won or lost / bought in for / at each table played?
How much was the MTT for and what was your result? Did you cash?
Same with Hyper Turbos?

run $300 into 2K in LESS than 24 hours...and then want to cash it all out..While not impossible ...it is also the usual MO of something shady.
Circumstantial Evidence...We have all seen it before...many will know people who have had their account compromised and exactly this stuff happen..
You cant post a message and not expect people to be dubious when you provide vague information.

I wonder how many weeks/days/hours you initially played on Ignition the first time before cashing out a winner? If that was less than 24hrs as well you can see how this would be a red flag?

Since your claim is Ignition thinks it is from chip dumping HU...what relevance is the fact you played a MTT or some Hyper turbos?
Exactly how much chip dumping? 1k? 2k? 5k? $50?
What was the order of play? did you play turbo sng's first to provide false evidence.....then play HU (winning a bucketload) and then finish with a MTT to lose and give a bit back to put them off the scent?? Give us more detail

Good Luck

I would say this is the most likely case if you’re being honest with everyone in this thread. However chances are based on my experience with this kinda stuff the last few years, is every time someone has done what you’re doing i.e. created a thread about Ignition/Bovada/Bodog closing their account and funds revoked, there has always been another side to the story... whether it be bonus abuse or multi accounting or similar TOS violations.

And especially from posters who make this their first post on 2+2. Anyhow good luck and if they revoke your funds you’re pretty much SOL. This thread will be a waste of time.

It's an unfortunate thing, but there is no equitable solution when dealing with these out of country poker sites. They are God. Global Poker, Ignition, and ACR all operate under dubious business procedures. Stay persistent and continue the email chain. Best of luck and well wishes!

This is a ridiculous statement.

wtf?

It's not. It's a common theme in these threads. I could understand wanting to cashout half of the money or all of the profit or any amount other than all of it. Why are you cashing out all of it after depositing and winning a bunch of money? It's suspect.

Not weird at all, ISIS/Mafia/Money Launderers would not be able to answer questions like that easily. It is to check for obvious cases of fraud.

Depositing 300 and sitting down at 2/5, winning a couple thousand, and then cashing right out probably set off some algorithm as an anomaly. Just call them back and answer their questions.

So is being in the know enough to create an online poker account but then depositing half of one buyin and jumping into some of the hardest games online.

Fwiw, about 2 years ago a poker buddy (who doesn't play hunl cash) dumped a few hundo to somebody on Bovada/Ignition at either 1/2 or 2/4 hu. They made no attempt to hide their intent.

Nothing comes of it until the dumper tries to cash out. He is then warned for chip-dumping and told the next offence could result in ban/seizure of funds, but they process the cash out. The software must've flagged the play immediately. Nothing further transpires re this issue. There are some differences between OP and the aforementioned spot though:

1) playing history of OP is minimal and she immediately tried to cash out; dumper played plenty and did not immediately try to withdraw
2) different owners/management
3) the dumper was warned, no idea what happened to dumpee

First thing that comes to mind is that w Ignition opening up to more (rec-heavy) countries, poker management may believe dumping and VPN use from restricted countries go hand-in-hand and are taking a hard line to protect their ecosystem. The possible suspected VPN use by the dumper may be the main concern to management.

OP must have a pretty sick day job if a $1500 initial profit wasn't enough to keep her interested in playing over the last couple months until 10/6.

I did this stupidly a few years ago at bovada, I owed a backer and I wanted to send it to him, they have no transfers. So I dumped the money over. Next time I logged in they gave me the "you can't do that" speech. It took about 1 month to get the money back, there were 2 phone calls made by me and plenty of emails before they gave in. Funny thing was, they were not budging and I said I am a member of 2+2 and I am going to post about this incident there. They gave me the money back that day. They took the money from his account and put it back into my account. I cashed it out immediately and mailed a check to my backer.

Not a fun process, but it was my own fault.

1 don't chip dump anywhere
2 threaten a 2+2 post to get your way

Hi all. So I called them on the 10th after they asked me too, and the rep says, "We actually didn't need you to call again, that email was an automated response". I have yet to hear a single thing from them since.

Find the company that licenses the site, send them an email.

Mention that you belong to 2+2 and you made a post on it already.

Send a link to this thread to both of them.

Send info to ignition mentioning you also sent an email to their licenser and send an email to the licenser saying that you have sent multiple emails to Ignition.

You can send all your emails to their licenser, if you think it will help.

Mention to ignition that you will close the thread permanently if you get paid.

good luck

Trying to blackmail them with posting on 2+2 won't help your case. They don't care about 2+2.

That's not up to OP. But of course he can post about the resolution, which we may then edit into the OP and/or thread title for him if he wanted.

Nothing in his post said anything about blackmail. Hard to blackmail someone with a threat to do something you've already done. And while people aren't going to get whatever they want just because they post it here, I doubt this forum is completely irrelevant to Ignition.

thanks bobo

I was having trouble getting money out and after 1 1/2 months I mentioned a 2+2 thread would be posted soon. They sent me a check that night. No company wants bad publicity on 2+2.

I asked them for an update on the 19th, they responded, "Your account is still being reviewed by our Accounts Team. As soon as we have an update from them, we will notify you immediately to your email address on file.

Should you have any questions or require any further assistance, please let us know."


Nothing since. Going on day #17

one time my friend who had an account on bodog was playing from the same IP as his roommate. Diff games, one cash one tournys. everything was legit but they played from same place. anyways they had their accounts "under investigation" for 6 weeks. same random questions, lots of phone calls, etc. They are very strict, and serious with their sercurity team. Lots of ppl bonus whore them and make new accounts etc., so they are always on top of things. if in fact you didn't do anything wrong I wouldn't worry, at the same time I don't know why they need so much damn time to investigate but that how it is. if you cheated ..I hope they get you and you have bad karma. If you didn't, good luck I'm sure everything will be ok.

update

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