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Old 05-03-2018, 12:56 PM   #1
ZzZpUrr
stranger
 
Join Date: Jul 2015
Posts: 14
I just got banned from stars for having a disorder. Fair or Not

Well hello there stranger and welcome to my post, this is going to be one of those long posts so buckle up and get ready for a ride.
The main objective of this post is simply to get your opinion if im being fairly treated, english is not my first language as i am from
Iceland so there will be many spelling errorīs and lot to point out to me that is wrong. But thatīs fine with me and the first person
to point them out wins a prize (A VIRTUAL HIGH FIVE) nice aint it?

(spoiler alert= e-mails will be shown below)

To sum it up iīll tell you the main plot and you can decide if you want to follow the storyline if you want. My pokerstars account
just re-opend after a 2 month exclution that i used. In the meantime i had been playing on party poker and live so i had been
away from all the non stop action you get when you play at stars. I was having a not so good day but i decided to play a few tournyīs
i was playing on 2-3 tables at most and i played for less then a hour, i was not playing at my best so i witnessed more action then
you do playing on party and live in 2 months. So what happent was, i kinda lost my kewl for about one hour and i sent 3 e-mails
to support that i shouldnīt had. Nothing obscene or sick, just the standard "how is it possible to get this many bad beats"
"please take me of the **** this person list that im on" "there is clearly something wrong with my account" you know the "normal"
how can i be soo unlucky blablabla.

So what happens next is i get a e-mail saying that since i had sent them a post like this one a few years back that they would
not read any further posts i write them and complain about the bad beats, at this point everything is fine, my account is still open
and they simply said they will assist me with everything else but they will never again respond to a post like the one i just sent them.

Ok, your still here and reading this, 2 points for you.
This is where i make the mistake, i felt bad about sending those 3 posts so i sent them a appoligy e-mail, when i finished doing that
i did a even bigger mistake, i decided to send them another e-mail further explaining why i lost it.(this is a no no)
I told them about my illness, (I have a borderline personality disorder combined with post traumatic distress and high anxiety plus depression.)
Simply said i have had a sick life and it has **** on me pretty bad, and i escaped life by being a junkie for 20 years. But now im
sober and on medication for my illness.

Once i had sent that e-mail, i got a responce saying i had been forwarded to responsible playing and my account was under review.
From that point i answerd all there questions and they ignored all my responses, and a long story short, they closed my account
to protect me from myself.

And as a added bonus if you continue to read this e-mail, There is a bonus game called who is right "ME" "STARS" or "SHARKSCOPE".

So letīs begin the 3troll-email i sent and the one i got back.
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(
On Fri, Apr 27, 2018 at 7:03 PM, wrote:
I really enjoy coming back to this site after i close it down for a few months, after playing on partypoker and live poker, no action there the biggest bad beats are 2 pair vs set or flush vs boats, but most of the time itīs just pair vs higher pair or higher kicker at most. But when i come back to this site and play in less then 100 tournyīs or sng, And i get to see quads vs boat, straight flush vs set, and endless of sets vs top pair, pair not holding up vs any a. and letīs not forget the nuts vs the 0.3% chance hands that go runner runner,,, and thatīs just my action not the action i watch that happens to otherīs. Thereīs absolutely no need to show me how many aa or kk hands of mine have won to show me the odds like you normally do,, your aa has won 12 out of 20 times. no need for that. Just to showcase this non stop bs,, check the time on this message and the time on this hand that just happent as im talking about this type of bs, https://www.boomplayer.com/27624783 D866162EE9 .... this is just standard crap,, nothings sick at all like normally, and the sick thing is i watch easywithaces spraggy lex and jeff too, and this never happens to them non stop,,

Srsly 4 hours of play maybe a bit more and i get such a sick amount of bs,, tonkaaaaa would freak out,,,,,,,, the probibilty of me getting this amount of sickness is not even possible to calculate. like 453.354.276.325.643 vs 1 , thereīs something srsly wrong with my account. This doesnīt happen to anyone else that i know,, itīs just non stop itīs too much , plz take me off that **** THIS PERSON list that im on,,,,,,,,,,,,,,,,,,,, canīt even say anything else. srsly love the software love the support,, great selection of games, but itīs too sick , just wayyyyy to sick,, it would take a person 30 years of live play to get what i get in a few days of play for me,,,,,,, my head canīt even wrap the idea of the odds,, srsly whatīs going on......... thereīs no need to answer this,, im just gonna keep on playing on party and live and keep on watching your proīs playing on your site, and imagine that when i play i would have my hands hold up like they do. this is just way to sick for me...............Enjoy the day , the life the way, today is not my day, today is never my way when i play the stars way........
)
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(On Fri, Apr 27, 2018 at 7:34 PM, wrote:
just a tiny example of the whole joke,, i just got busted from 2 other bounty builders, joke hands vs my nuts, and im tilting and only left in this 4.4d bounty builder and im thinking ,, SURE why not i got a bigger stack that means i will win ,, and i make this ridiculus call.

https://www.boomplayer.com/27553781 34E365AB95

If you take away the skill lvl , and leave it all up too luck, , well we might aswell just go ahead and play slots.....

And the most wierd thing is once in a while, i get a normal day,, like 1 day out of 60 days. and the better hands hold up, no runner runner sickness and i actually cash something or take it home. Mehhh sry about this nagging i just would like to play on this site like i do on other sites.
but thatīs just not possible so here i am complaining about it to you mr or miss support person and you canīt do anything about it.....................................
)
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(To: support@starsaccount.com
Subject: Re: LOVE THIS SITE..

This is what lex and spraggy would call a standard isolation bet, easywithaces and jeff would fold this or just call then end up folding vs the all in on the river if the quads would go all in.

https://www.boomplayer.com/27623837 3CE60310ED

Just a lot of laughs, top pair, vs boat vs quads, just a normal flop on a normal day for me.,,)
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And this is the one i got back saying they wonīt listen to me about bad beats anymore everything else is fine.
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Dear,

On multiple previous instances, we have responded to you on the subject of bad beats and the randomness of our shuffle.

We have:

1) Provided you with technical information on how our random shuffle works. You can view it on our website:

http://www.pokerstars.com/poker/room/features/security/

2) Provided you with access to independent audit information performed by Gaming Laboratories International, a widely recognized independent gaming product testing laboratory, who found our shuffle software to be totally fair and random. You can view their audit online here:

http://www.pokerstars.com/poker/rng/

This information is also described by Lee Jones, Head of Poker Communications, in a video called 'How does PokerStars shuffle the deck?’, which can be found at:

http://www.pokerstars.tv/channels/20...pisode-3.shtml

3) Sent you links to independent studies conducted by multiple independent players. You can find two of them at the following URLs:

https://groups.google.com/d/msg/rec....E/f0rcZ_4tCJAJ

https://groups.google.com/d/msg/rec....g/a0yfh6QQcBcJ

4) Offered to provide you with your own hand histories from every single real money hand you have ever played at our site, for your own analysis.

Your correspondence history shows that we have already answered your concerns about the integrity of our site. Although you clearly disagree, we believe that we have provided sufficiently detailed responses to your emails on this topic.

While we will be happy to answer any other questions or concerns, we will no longer read or respond to emails that question the integrity of our software or the fairness of our games.

Regards,

Dan
Stars Support
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This is where i make mistake nr1.
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Thatīs true you already have done all that on multiple occasions, i do appoligize for my outburst. At the moment im going through heavy medication to balance myself and sometimes i just loose it. And previusly i used to be a drug addict and i was out of it most of the time.
(wish i had the ability to calm myself down and think before i act when i loose my temper)

I have prolly said this before but iīll say it again.
Truly sorry about this, this wonīt happen again.
Hope you have a nice weekend.

Regards
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And this is where i shoot myself in the leg (,")
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Sorry i should have explained it bit better. I have a few mental disorders that i donīt know how to pronounce in English. Iīm just reading through what i said and itīs quite disturbing what i wrote, it is clearly all my fault just going through what i played and i can easily see that the problem is hand selection and a few other things. Sorry again for the outburst, this happens about once every week for me at the moment, me writing someone and appoligizing for my behavior. I really shouldnīt be playing at all until i get some balance on the medication that im on.

Support has always been real nice to me and i even remember that it was you that sent me e-mailīs before when i lost it.
You donīt deserve this type of behavior from my behalf.

If this ever happens again , iīll personally write to you and ask that you exclude me from the site.
I hope you can forgive this outburst one last time. love the site the support the software and tourny selection and i really donīt want to mess it up.

Regards
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And then i get this response
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Hello,

Thank you for your email.

This is to confirm that your email has been received and your case is currently being reviewed within Responsible Gaming department.

Please, kindly note that due to the nature and complexity of your case the review might be taking up to 72 hours to complete (and even longer for some cases).

Nevertheless we do everything possible to expedite this review and to get back to you as soon as possible.

We regret any inconveniences caused and greatly appreciate your patience.

Regards,

Alice
Stars Responsible Gaming
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And i respond
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Please do not exclude me from the site, i messed up and it will not happen again, i just lost it for a little while. Calmed down a few hours later and sent the apology and explanation why it had happent, because i knew that you deserved better from me.

Regards
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Then i get this
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Hello ,

Your email has been escalated to Responsible Gaming Services.

In regards to the following:

"I have a few mental disorders that i donīt know how to pronounce in English"

Please provide information about the type of mental disorder that you have and if your health condition or medication affects your ability to make decisions while playing.
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Here i explain what disorders i have and tell them i know how to avoid it from happening
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I have a borderline personality disorder combined with post traumatic distress and high anxiety plus depression.

The reason i lost myself that day was because it wasnīt one of my better days, and i now know that i should not play on those days, and that is what i will do in the future.

This doesnīt affect my decision making it just makes it easier for me to go on tilt. And the simple way to prevent that in the future is simply by playing on days that i know that im alright.

Really appriciate your concern but this is something i can handle and easily avoid happening in the future. Just by making sure i donīt play on my bad days. And i donīt have a gambling problem, i actually make a good side salary from playing live and on partypoker.

Thanks for the concern though. like i always say, the support on stars is top notch,

Have a great day
Regards
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Hello,

Thanks for your email

Please be aware that your case is currently under review and we shall contact you again in the next 24hrs.

Your patience is appreciated.

Regards,

Ciaran,
Stars Responsible Gaming
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The 24 hours is up, im just wondering whatīs going on , i appoigized and i said my illness doesnīt affect my decision making. So what is there to review?
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Hello,

Thanks for your email

We are sorry for the delay you have experienced. This was unavoidable but no less regrettable and we strive to ensure it does not happen again.

Having reviewed your account; we can see that this is not the first incident we have had where you have made concerning claims. Additionally; you have lost 1,277,341.90ISK since registering here. Were you aware of this?
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The amount that they said i had lost is around 11k dollars, and this will be in the game that we play later on. So i send them this back
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Thank you for pointing out what i have already said, i know that this is not the first incident and that is why i sent a apology to Dan as he had dealt with me before.

That is not quite the number that i had but sure if thatīs what your saying then that must be true.

What is the point of this?

Could you please stop treating me like i was mentally challenged. It is kind of degrading,

Thank you for your concern.
Regards
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And then i get this response
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Hello ,

Thank you for your follow up.

First off, we have absolutely no intention treating you in the way suggested. We simply need to clarify a few things, among those the amount of funds lost since opening your account. Were you aware of this large amount?

Has your activity so far on the site caused a negative impact on your daily life and/or financial situation?

Regards,

Daniel
Stars Responsible Gaming
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At this point kind of annoyed by all these question because it was one e-mail per day and i respond with this e-mail
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Thank you for reply.

Let me clarify this situation.

1. I lost control of my temper and im truly sorry about that and thatīs why i sent the explanation and apologized for my outburst.
2. The financial situation of my gambling is mine, if it was something i would worry about then i would simply exclude myself from the site.
3. Asking me if im aware that i have sent e-mails before and if i know how much i have spent is insulting as your suggesting that i donīt know.
4. We are in a loop right now, iīm saying everything is fine and im truly sorry for my outburst and i promised it would be my last.
5. Instead of sending 1 e-mail a day asking me 1-2 things why donīt you just send a list of things that you want to know and i will gladly answer them.

Cos right now , i said im sry, i said i wonīt do it again, i said im fine, i said i know how many times i have contacted you, and i am aware of my financial situation (which is good) and no it has not effected my day to day life in anyway.

I donīt mean any of this in any rude or ill mannerd way if it comes out that way it is then im truly sorry but that must be the language barrier, i have been told Icelandic people come off as rude or harsh when talked to and that is not my intention.

Thank you for the concern of my well being and financial aspect in my life. (im good thanks)

Regards
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Then i send them one more e-mail as i had not heard back from them.
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Good day, this is the 5th day that this has been under review , a bit longer then the normal 72 hours. Any chance we could resolve this today?
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Thatīs when they drop the bomb on me.
--------------------------------------------------------------------------------------------------------------------------------------
Hi,

Thank you for your patience.

After consideration of your recent and previous communication with us, please note that we have decided to permanently close your account as we feel it may be having a negative impact on your life. Please note that in accordance with PokerStars responsible gaming policy, it will not be reopened under any circumstances. In addition, please note that you will not be allowed to create another account at any point in the future.

We wish you the best in your future endeavors. If you are interested, we would like to suggest three excellent organizations that can offer support and counseling services for those who feel gambling is having a negative impact on their lives.

1) Gamblers Anonymous:

http://www.gamblersanonymous.org/

2) GamCare:

http://www.gamcare.org.uk/

3) GamblingTherapy
http://www.gamblingtherapy.org

Please do not attempt to create any other accounts as doing so is a violation of our terms of service. If we discover a new account it will be closed without notice, you will be liable for any loss that could occur and the remaining funds could be confiscated.

Best wishes to you. If there is anything else we can help you with, please let us know.

Regards

Finn
Senior Responsible Gaming Specialist
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At this point im kinda shocked as they are deciding what is good for me, instead of allowing me to make that decision myself.So i send back
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Just one question , even though i said everything is fine and playing on your site has no negative impact on my life and it was simply the case of a bad day for me, you are completely ignoring those facts and deciding for me what is good for me.

I really donīt understand why you would totally ignore what i said and decide that for me.

Any chance would could talk about this via skype face to face, because there is clearly something wrong with the communication we have been having via e-mail.

Regards
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And this is what i get back.
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Hello,

Thanks for your email

Please note that this decision has not be taken lightly and has been considered carefully. Understand that what happened was not an isolated incident; there was another past incident and for that reason; PokerStars does not feel it would be appropriate to allow you to continue.

While I appreciate you are not happy regarding this decision; it will not be reconsidered. Sorry.

You have our best wishes for the future.

Regards

Finn
Senior Responsible Gaming Specialist
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At this point i canīt quite understand why they were even asking me question if they were not going approve of my answers so i reply with this.
And point out in the way that i would not even be kicked from the site if had not told them about my disorder.

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Ok im sorry but i have to point this out because what you are saying and implying is the exact opposite of what im saying.

" If you are interested, we would like to suggest three excellent organizations that can offer support and counseling services for those who feel gambling is having a negative impact on their lives"
I have told you numerous times that this is not having a negative impact on my life but you are talking to me like a degenarate gamble who canīt conrol himself. These are isolated incidents. I have been playing on your site for 7 years now.
I seriously doubt that you havenīt dealt with persons when they go on tilt, I didnīt even say anything bad towards you or call out names or something sick like that. I lost it for a hour, and i have been having a civilized conversation with support
for more then 5 days now.

" Understand that what happened was not an isolated incident; there was another past incident and for that reason;"
So you are kicking me for 2 incidents over a 7 year span, thatīs extremly harsh.

If i had not said i was sorry and sent the appoligy and explained the reason why i went on tilt, "just having a bad day" and explaining that i have a disorder. Then i would have had my account because it was forwarded to responsible gaming when i sent the appoligy

But because i mentioned that you have completly ignored what i have been telling you. Thatīs the legal definition "discrimination"

I urge you to reconsider the decision that is extremly harsh just because i told you about my disorder.

Regards
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And thatīs it so far , i have not gotten a responce from them yet, this last e-mail i sent was only a few hours ago so,
but seing as they said "Please note that in accordance with PokerStars responsible gaming policy, it will not be reopened under any circumstances."
So my question to you dear reader do you think im being treated fairly, cos for me it feels like another point in my life where
i try to be nice and life just ****s on me.



Well enough of this gloomy doomy e-mail chatter,, IT'S TIME TO PLAY (WHO'S RIGHT; ME STARS OR SHARKSCOPE)
First up is Stars claiming that im 13k down the hole.
Second is Sharkscope claiming the im 1,8k down the hole.
And then itīs me claiming im 11k in plus, because after i won the 19k bounty ko, i withdrew 13k and spent it to improve my living standard.
Got no idea why that downward spike doesnīt stop at around 10k.

https://www.sharkscope.com/#Player-S...rs/Spacedman13

For those interested, these are the hands that occured in that one hour, this is like 1/3 of the hands that occured just boomed these.
https://www.boomplayer.com/27623837_3CE60310ED
https://www.boomplayer.com/27623775_3B28358C13
https://www.boomplayer.com/27623651_278F6F8838
https://www.boomplayer.com/27623596_7F09A1EC27
https://www.boomplayer.com/27623562_AC537F733D
https://www.boomplayer.com/27623539_E519A8E8E6
https://www.boomplayer.com/27623503_D202F1EBCE
https://www.boomplayer.com/27623474_7462F2A53F
https://www.boomplayer.com/27622707_471F5B0E35
https://www.boomplayer.com/27622622_EB9D9B861E
https://www.boomplayer.com/27622532_47B718DF68
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Old 05-03-2018, 02:08 PM   #2
ArtyMcFly
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Re: I just got banned from stars for having a disorder. Fair or Not

I skimmed past the emails and the bad beat whines after this bit:
Quote:
Originally Posted by ZzZpUrr View Post
From that point i answerd all there questions and they ignored all my responses, and a long story short, they closed my account to protect me from myself.
They are allowed to do that. In fact, they are encouraged to do so by the authorities that regulate them. If the "responsible gambling" team believe you have a problem, they can and will close your account to do exactly what you said: protect you from yourself.
I'm sure you found their decision upsetting or even demeaning, but there's not a lot you can do about it. Since you've admitted to several "mistakes", I'm inclined to think that they may well have done you a favour.
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Old 05-03-2018, 02:20 PM   #3
ZzZpUrr
stranger
 
Join Date: Jul 2015
Posts: 14
Re: I just got banned from stars for having a disorder. Fair or Not

Thatīs nice, thank you for taking one sentance from my post and fixating on that.
Yes i clearly need help from myself, i have lost 2 and a half months worth of salary over the span of 7 years according to there records.
Please someone save me from this financial ruin that im in.

Also the "mistakes" i admitted was telling them i have a disorder, from that point they totally ignored everything i had to say and decided themselfs that i should be excluded
without listening to one thing i had to say.

Great getting a response from a person who knows the rules and regulations of pokerstars, and from those who regulate them. Thatīs common knowlage to everyone, and
especially such a interesting topic that any random person would look it up. (work there much?)

Thank you for your input,, very much appriciated.

Last edited by ZzZpUrr; 05-03-2018 at 02:34 PM.
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Old 05-03-2018, 02:27 PM   #4
sixfour
should be called sevenfour
 
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Re: I just got banned from stars for having a disorder. Fair or Not

Sounds like a good job by Stars, for once
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Old 05-03-2018, 02:40 PM   #5
Tuma
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Re: I just got banned from stars for having a disorder. Fair or Not

maybe provide a doctor's note and they'll reconsider?
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Old 05-03-2018, 02:42 PM   #6
LETIGRA
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Re: I just got banned from stars for having a disorder. Fair or Not

Move to psych forum.

This is a textbook case of borderline personality disorder.
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Old 05-03-2018, 02:49 PM   #7
ZzZpUrr
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Join Date: Jul 2015
Posts: 14
Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by Tuma View Post
maybe provide a doctor's note and they'll reconsider?
I could do that, but i have no idea if that would work. And especially since they said "under no circumstances will the account be reopend"
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Old 05-03-2018, 03:00 PM   #8
ZzZpUrr
stranger
 
Join Date: Jul 2015
Posts: 14
Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by sixfour View Post
Sounds like a good job by Stars, for once
please elaborate why you feel this is a good job by them?

or actually please donīt, i just read your biography ""sixfour is an unintelligent prick who couldnt make it at poker so he takes pride in posting absolute nothings so he can jack off to his post count at night" - some bumhunter, 2015" lol
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Old 05-03-2018, 03:05 PM   #9
Outofbodyfetus
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Join Date: Jan 2017
Posts: 10
Re: I just got banned from stars for having a disorder. Fair or Not

They will never allow you to open an account there again. If you manage to circumvent their security measures, they will confiscate all of your funds before before you even think about cashing out.

Move on to a different site and don’t **** up again.


Sent from my iPhone using Tapatalk
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Old 05-03-2018, 03:08 PM   #10
Outofbodyfetus
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Re: I just got banned from stars for having a disorder. Fair or Not

Your emails to support scream mental instability. This is on you.


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Old 05-03-2018, 03:42 PM   #11
ZzZpUrr
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Join Date: Jul 2015
Posts: 14
Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by Outofbodyfetus View Post
They will never allow you to open an account there again. If you manage to circumvent their security measures, they will confiscate all of your funds before before you even think about cashing out.

Move on to a different site and don’t **** up again.


Sent from my iPhone using Tapatalk

Thatīs nice, thatīs exactly what they said.

Thank you for posting for the first time replying to me.
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Old 05-03-2018, 03:45 PM   #12
ZzZpUrr
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Join Date: Jul 2015
Posts: 14
Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by Outofbodyfetus View Post
Your emails to support scream mental instability. This is on you.


Sent from my iPhone using Tapatalk
do you mean the first 3 when i was on tilt. or the other 10 where i appoligize in every e-mail and explain things in a calm manner. Where they disregarded every response i sent them.

And again thank you for joining this site last year and the first response you make on the site is to tell me "exactly what they said" and " to tell me im loony" ty ty stranger
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Old 05-03-2018, 04:21 PM   #13
Sect7G
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Re: I just got banned from stars for having a disorder. Fair or Not

Odd case that's not really black and white.

Stars has no business asking about your mental disorders and unless pokerstars has a medical doctor on staff then they are in no position to assess your medical situation.
Having said that they are a business so they have the right to deny your business. Furthermore if they had a doc on staff then he would likely agree with their ruling.

I wish you all the best and advise you to play low stake Sngs on a different site to make the bad beats not seem so harsh.
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Old 05-03-2018, 04:25 PM   #14
Wide_Nine
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Re: I just got banned from stars for having a disorder. Fair or Not

I mean..
First and foremost.. you're out of line. End of story.

Second, while reviewing your hands.. you're making constant mistakes?

Hand 1) https://www.boomplayer.com/27623837_3CE60310ED

You jam 229bb in a $50 buy-in MTT preflop with KQo after a laaaarge 3b? You got it in bad.. and you lost? What do you expect?

Hand 2) You call off a 80+bb jam with AJo??? whaaat. Got it in good, but man that play is burning money tbh.

Hand 3) Lol... I mean is this a troll?

Hand 4) Assuming it's a hyper? I mean hello variance?



I really can't decide if this is a troll or if you seriously think your play is amazing and its simply some hidden thing Stars has against you.


I'd keep you off the site as well.
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Old 05-03-2018, 04:36 PM   #15
ZzZpUrr
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Join Date: Jul 2015
Posts: 14
Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by Wide_Nine View Post
I mean..
First and foremost.. you're out of line. End of story.

Second, while reviewing your hands.. you're making constant mistakes?

Hand 1) https://www.boomplayer.com/27623837_3CE60310ED

You jam 229bb in a $50 buy-in MTT preflop with KQo after a laaaarge 3b? You got it in bad.. and you lost? What do you expect?

Hand 2) You call off a 80+bb jam with AJo??? whaaat. Got it in good, but man that play is burning money tbh.

Hand 3) Lol... I mean is this a troll?

Hand 4) Assuming it's a hyper? I mean hello variance?



I really can't decide if this is a troll or if you seriously think your play is amazing and its simply some hidden thing Stars has against you.


I'd keep you off the site as well.
Im out of line end of story,, nahhh letīs continue that story and you can please explain why you feel that im out of line?

Hand 1 is bounty builder tourny, from what i have learned from lex spraggy fintan and jeff, that what i did would be called a standard isolation bet.

2nd hand, i have holdem manager 2 and notecaddy and that perticular person had been playing 90% of the hands jamming with air, i thought i was dead when the person behind me called but luckily he had a10.

Hand 3 , same had notes and a read on the person, and again it was a bounty builder.

Hand 4, yes i understand the variance in hyper, it was just a exsample of the day i was having, where my + hands where loosing vs any 2.

And no i donīt think my play was any good that day, like i explained i was having a bad day and my play was terrible , donīt deny that.

And the hidden thing that you talk about that stars has against me is simply, the second i mentioned that i had a disorder they ignored all my responses and kicked me for having a disorder.

If you had read the post the you would see that i said that i had **** day, playing bad, no denying that. What i donīt understand is why you would even bother replying to this post
in the manner you are doing, instead of reading the whole post and or asking me if anything eludes you, you go straight for the insults, having a bad day are you?

Last edited by ZzZpUrr; 05-03-2018 at 04:48 PM.
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Old 05-03-2018, 04:56 PM   #16
ZzZpUrr
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Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by Sect7G View Post
Odd case that's not really black and white.

Stars has no business asking about your mental disorders and unless pokerstars has a medical doctor on staff then they are in no position to assess your medical situation.
Having said that they are a business so they have the right to deny your business. Furthermore if they had a doc on staff then he would likely agree with their ruling.

I wish you all the best and advise you to play low stake Sngs on a different site to make the bad beats not seem so harsh.
Thanks for the reply, you rights about the buisness part, itīs kind of a wierd subject as i donīt understand why they would even bother asking me if im fine and if playing there has had a negative impact on my life, if they were not going to take into account my response.. Wont go and play low stakes no need for that, that was my 2nd bad day out of 2555days, really donīt need a safety zone for myself,, it was just a bad day for me. Iīll just continue on party and live. But thank for the input.
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Old 05-03-2018, 05:20 PM   #17
Outofbodyfetus
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Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by ZzZpUrr View Post
do you mean the first 3 when i was on tilt. or the other 10 where i appoligize in every e-mail and explain things in a calm manner. Where they disregarded every response i sent them.



And again thank you for joining this site last year and the first response you make on the site is to tell me "exactly what they said" and " to tell me im loony" ty ty stranger
It is an injustice that you got banned.

You were being erratic and volunteering information about your mental instability but they should have been stoked to take your money and set themselves up for future headaches from you in the future.

Is that what you want to hear?


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Old 05-03-2018, 06:19 PM   #18
ArtyMcFly
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Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by ZzZpUrr View Post
Great getting a response from a person who knows the rules and regulations of pokerstars, and from those who regulate them. Thatīs common knowlage to everyone, and
especially such a interesting topic that any random person would look it up. (work there much?)
Actually, I know a little bit about the rules and regulations because I've been in a similar situation to the one you've found yourself in. Sites that are licenced to operate in the UK in particular are obliged to report and restrict customers that appear to be mentally unstable or are making "too many" deposits. Even admitting that you are depressed (which is probably 95% of poker players!) can raise flags in the RG department. They have that weird slogan "When the fun stops, stop", so if you say "I'm not having fun" or "I'm tilted as ****" on a forum, there's a chance your account will get locked.
The sites might be quite heavy-handed in dealing with their "responsible gaming" obligations, and it's obviously deeply annoying to be treated like a child, but the rules are the rules. After an outburst like yours, they usually offer you a cooling off period (i.e. a temp ban of a month or two), but it sounds like yours needs to be permanent, as you're still coming across as very angry.
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Old 05-03-2018, 06:28 PM   #19
ZzZpUrr
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Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by ArtyMcFly View Post
Actually, I know a little bit about the rules and regulations because I've been in a similar situation to the one you've found yourself in. Sites that are licenced to operate in the UK in particular are obliged to report and restrict customers that appear to be mentally unstable or are making "too many" deposits. Even admitting that you are depressed (which is probably 95% of poker players!) can raise flags in the RG department. They have that weird slogan "When the fun stops, stop", so if you say "I'm not having fun" or "I'm tilted as ****" on a forum, there's a chance your account will get locked.
The sites might be quite heavy-handed in dealing with their "responsible gaming" obligations, and it's obviously deeply annoying to be treated like a child, but the rules are the rules. After an outburst like yours, they usually offer you a cooling off period (i.e. a temp ban of a month or two), but it sounds like yours needs to be permanent, as you're still coming across as very angry.

It is truly not my intention to come across as angry at all. Even through all those e-mails i was honestly trying to be as polite as i could. Well except those first 3 where i was tilting.. The part about giving me a cooling off period, the second i told them i had a disorder they just stop listening to me and treat me like i have no rights at all playing on there site.

Everything was fine untill i mentioned the disorder.

Honestly if it looks like im angry then itīs just being lost in translation, as i said english is not my first language, and i have been told we Icelandic people come off as harsh or rude when we speak or write english. But thank you for your input, puts it more in perspective as i felt like they were getting the same vibe from me.

Last edited by ZzZpUrr; 05-03-2018 at 06:37 PM.
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Old 05-03-2018, 06:30 PM   #20
ZzZpUrr
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Re: I just got banned from stars for having a disorder. Fair or Not

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Originally Posted by Outofbodyfetus View Post
It is an injustice that you got banned.

You were being erratic and volunteering information about your mental instability but they should have been stoked to take your money and set themselves up for future headaches from you in the future.

Is that what you want to hear?


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Yes , except that other players take my money unless your talking about there rake.

And yes since i am paying them rake, i think i should be allowed 1 outburst every 1275 days where i complain, and then appoligize for it.
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Old 05-03-2018, 08:04 PM   #21
pucmo
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Re: I just got banned from stars for having a disorder. Fair or Not

There are legal obligations. If you would be allowed to play, you too could sue them and often win the case. The site's best EV move is to get rid of you. Talking about a gambling problem alone will get the account permanently closed.
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Old 05-03-2018, 08:17 PM   #22
Outofbodyfetus
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Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by ZzZpUrr View Post
Yes , except that other players take my money unless your talking about there rake.



And yes since i am paying them rake, i think i should be allowed 1 outburst every 1275 days where i complain, and then appoligize for it.


You’ve swayed me.


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Old 05-03-2018, 08:36 PM   #23
LETIGRA
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Re: I just got banned from stars for having a disorder. Fair or Not

Do you have insight into your own behaviors?

For example, do you have insight that you might be coming off as angry and volatile in this thread?

Since the thread title is fair or not, I am curious if you feel YOU are being treated fairly or unfairly in this thread.
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Old 05-03-2018, 09:00 PM   #24
ZzZpUrr
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Re: I just got banned from stars for having a disorder. Fair or Not

Quote:
Originally Posted by LETIGRA View Post
Do you have insight into your own behaviors?

For example, do you have insight that you might be coming off as angry and volatile in this thread?

Since the thread title is fair or not, I am curious if you feel YOU are being treated fairly or unfairly in this thread.
If im coming off as angry or volatile in this thread i do appoligize for that, really not my intention, sry about that.

I donīt think im being treated unfairly in this thread , people have there own opinions and the reason why i put up this thread is to hear them.

But maybe im just too delusional to even notice my own behavior.

Maybe im just a rude unstable mental wacko that doesnīt even notice his own behavior..........

Thank for your input, looks like im coming across as a angry rude douchebag, if more then 3 say then it must be true. I honestly canīt even see it and i mean no one any ill will.
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Old 05-03-2018, 09:50 PM   #25
.isolated
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Re: I just got banned from stars for having a disorder. Fair or Not

Maybe you're just rude when you don't hear what you want to hear. It's very clear you're quite impulsive given the lol e-mails that you sent.

I think Stars made a good call here.

Good luck with your issues and I sincerely mean that because all of us deal with something.
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