This has gotten way off topic. But most foreign countries do enforce US judgments absent unusual circumstances (large punitive award), because they want their judgments to be enforceable in the US.

Any reason? Her latest update said she had heard and it should be resolved soon (whatever that means). And without knowing what FTP knows who is to say whether sillysal is innocent or guilty (sillysal, I am not saying you are but nobody here knows).

Things have got way off topic with solicitors and jurisdiction of USA courts. The only problem I see is that FTP were not keeping sillysal informed on a regular basis as to how long the investigation was really going to last.

This is BS from FT. With the way they are handling the disconnect problems with other players as described in other threads to screwing SillySal around, I'm pulling all my money out of there. My God, Absolute responded quicker once they got caught.

Get that bandwaggon ready - all aboard

Please to get an update sillysal? KThx.

Yes they do. That's the advantage of being the world's largest shopping mall. A US Court would likely rule that it had jurisdiction over Full Tilt. Full tilt has made systematic marketing attempts in the US and does business with countless US citizens. If Full Tilt chose not to defend, a default judgment would be rendered against them.

And there are several collection methods for seizing Full Tilt assets in America. It is pretty much impossible for them to do the amount of business they do with American consumers without leaving 50K laying around.

Of course, any such lawsuit would have to address heads on whether the underlying agreement were legal under the applicable law.

C'mon guys, seriously!!!!!!!

There is an issue here with regards to the customer service of FTP and them being lax in keeping sillysal updated in a timely manner. It is hardly a hanging offence. Very poor PR but that’s about it. Even sillysal expects this to be “sorted soon”. Why don’t we just wait for her update.

Talk about a lynch mob mentality.

Yeah. Its a mere 47,000 dollars. We are online poker players; we don't deserve any better.

Thats not what I said. If you read it I stated the customer service was poor. But thats it. The fact that it is $47K makes no difference to me. Does that mean sillysal has done nothing wrong?

And $1k to some people means a lot more that $47K to someone else.

Hello xxxxxx,

We can certainly understand your concern regarding the status of your
account; however, if you have not been involved in any wrongdoing you
have nothing to worry about.

We are still investigating the issue and appreciate the information you
have offered to date.
Please note that the length of time being taken is to ensure the correct
decision is made in a complex situation.

A final decision regarding the status of your account will be reached
within this week. Rest assured, you will be informed as soon as
possible.

Thank you for your continued patience and understanding.

Regards,

James M
Security and Fraud
Full Tilt Poker


MY RESPONSE:

You say, " if you have not been involved in any wrongdoing you
have nothing to worry about."

Was this said to assuage my fear? Seriously?

Do you understand how completely freaky it is , to have $47,000 frozen on an offshore gambling site, where you've given me no human to contact directly? To not be able to physically walk into an office, present myself, shake hands with a person in charge, , and ask to see the reason for the suspension of my account? To have no documents e mailed to me to review? To not be able to confirm nor refute whatever information that may or may not be damning to me?

I have no idea who you people are. I have no idea what your motives may be. I have no idea what /who /why /when nor what is involved. I have no way of defending myself whether I'm innocent or guilty.

What assurance do I have that I am going to get my money back? You have given me absolutely no information, asked me 2 questions and have kept me in the dark for almost 3 weeks.

What if you decide that I have been involved in "wrongdoing"? Are you prepared to tell me what that might be? Will you allow dialogue that I may refutably dispute whatever charges you might level against me? Or will you just decide, nah, not really not interested in your feelings, thoughts, evidence , in this particular case. We'll just keep your money here and please leave us alone. Perhaps this would not be the case, but trust issues with online sites are not at an all time high.

Forgive me for being an American, but in America, when someone has an account frozen by a bank or any other type of financial institution, or if they've been accused of a crime, they have the right to disclosure. They have the right to review the charges against them.

Granted , you have not leveled any accusations against me. As I stated before, I have done nothing wrong, but I'm in America and you are not. I have no idea how you conduct your business, nor what constitutes a fair and unbiased investigation in your eyes.

I have been an online poker player for a very long time. I want online poker to be the best that it can be. I would hope that if I were ever to be scammed , that you would be as diligent as you have shown yourself to be in this situation. I'm just afraid that you may decide I'm a bad guy and that will be that and you will allow me no way of proving otherwise.

I cannot imagine what you information you could possibly have that would indicate any wrong doing on my part. I try and live my life with truth and honor. I'm not the nicest chatter.. I swear and I get pissed, but I'm not a cheater.

Are they cracking down hard on chat abusers?

It means that you are minimizing the situation. Its not merely "poor customer service." Failing to refill my coke at lunch is "poor customer service." Freezing an account with $47,000 for weeks on end with vague explanations is like something out of Kafka.

And yes, the amount matters to me. I'm sure that Full Tilt has made a (censored) load of rake off this person and can move a lot faster.

Have we heard anything from FTPDoug or FTPSean recently concerning this matter? I would love to hear from one of them with an update.

Lol 47k berateaments

WOW. Time after time you read these threads and it's always in regards to the same few sites. For FT to say "if you are innocent, then you have nothing to worry about" is a ridiculous statement. They have had OP's money tied up now for over three weeks and from what I have seen of these investigations by FT in the past, if they decide OP is guilty there is no way she can refute the allegations. FT's word on these matters is final, whether OP is innocent or guilty. So how can she not be worried??????

I am suprised any of the other Higher Stakes players would leave any money on that site at all.

I know it has been said sooooo many times, but you do not see such threads in regards to PokerStars. I guess that says it all.

Very best of luck Sal.

Sal, I can't believe they had the nerve to send you that email. That's one of the most unprofessional, not to mention ignorant, emails I have ever seen in my years of online poker. I have been following this topic from day 1, and I really hope you get cleared of any wrong doing. I also hope you pull every time out of the site immediately afterwards.

I know I'm not that important, but I am a level-headed person who doesn't engage in hyperbole. I have been with FullTilt since Party left. I was with Party from the beginning before that. I prefer to make one site my home.

Unless this issue is resolved for this player immediately I will no longer be doing business with Full Tilt. I don't play the stakes that Sal does, but the truth is that I wouldn't have his persistence to resolve it either. My life is just too busy to beg for my money back. I will abide by the rules and I want to know that my money will be there for me when I need it.

Pokerstars has a significantly better record in this respect and this situation has convinced my lazy ass that it is worth going through the withdrawal and deposit loopholes that I will have to do to make the switch. I felt like making this post because I know Full Tilt reads these boards and I get the feeling that they believe they are only impacting one customer. Really they are alienating many, some of whom are making the same change I am.

This situation is completely rediculous. If sal was money laundering or botting they would have accused her by now. The only possible reason they could be taking this long is if they are considering hanging a chip dumper/credit card chargeback on sal without effecient evidence, and thanks to the publicity on 2+2 they know their gonna get hosed by alot of players if they flatout steal the money without real evidence, so they are taking their sweet time with their "decision", which I am sure has already been decided one way or another.

The sick thing is, if this poster didn't post on 2+2 and make a commotion, the chance of fulltilt accusing OP of loosely being involved in money laundering or something goes way up, and there is nothing that players can do about it.

This whole thread will make me think long and hard before depositing on fulltilt in the future (assuming OP is cleared of any wrongdoing). If fulltilt decided to freeze the funds they better be willing to release a little more info then usual or alot of grinders are gonna jump ship.

IMO anyways. Site won't give me reloads and i suck at poker so i don't play there, but thats at least how i see it...

That sucks sally. What questions did they ask?

2+2ers,

While I prefer to keep my comments on individual cases to PMs, I'd like to address some of the issues in this thread.

Until an investigation is complete, unfortunately, we cannot release any information about the case to anyone, not even the players involved. If we disclose details of a case before it is complete, we may be jeopardizing future progress or developments in the case. In the long run, keeping the information confidential protects the innocent players involved and protects our players by allowing us to gather “untainted” information in regards to our investigation.

The time it takes us to complete an investigation really depends on how long it takes to receive the information required from other parties, such as credit card companies, payment processors and other players. While we send frequent reminders to anyone we are waiting on, they may take a few days to respond which delays the investigation. Furthermore, a non-response from other players involved is information in and of itself, but it can take a number of days to determine a non-response. Basically, the turnaround time of an investigation can also be affected by those involved.

Having said that, I agree that we should meet any specific time frames that are communicated.

sillysal, I'm sorry that you were not initially contacted within the time you were told. I want you to know that we have since stressed the importance of communicating proper information to our players, and to not just tell them something to appease them. While we couldn’t always provide you with new information on your case, our records show that we replied to all of your emails within 24 hours (except for duplicate emails). Even when we couldn’t say anything that you hadn’t already heard, we always answered your emails with as much detail as we could give. We will always contact you as soon as we have any new information, which is why we have asked you to avoid asking the same questions over again.

I realize that you have a large amount of funds in your account, and I am truly sorry that you cannot access these funds right now. Unfortunately, prior evidence has shown that a player’s tenure and account balance do not correlate to the findings of an investigation. While we do make an effort to prioritize high profile cases, we also work to resolve all investigations as quickly as possible.

I do want to reiterate that we do not take account suspensions and investigations lightly. We realize the importance of freezing a player’s bankroll, and do not take that course of action without reasonable cause.

Sean

Heya Sean! It's good to see you on here.

update? I hope everything works out ok for you Sally

-Anton

Ok, so if that is true why do we not see these kinds of threads for PokerStars or other large Poker rooms? Surely it must take them just as long to deal with the same companies? Maybe it's just that they are more co-operative towards the player involved?

Presumably the duration of the investigation is also affected by how many people you actually have checking into this? It seems that 18 days ought to be sufficient to clear or condemn someone. When you have seized $47K from someone, you owe it to that person to devote enough resources to the case to resolve it quickly.

When the investigation is resolved, will FTP disclose their investigative activity to back up your claim that the delay is due to waiting on third parties, rather than foot-dragging by FTP?

Yeah, but how many of these were nothing more than form e-mails, promises that it would take "just a few more days", or warnings for her to back off? An e-mail which conveys no actual information is worthless.

"Don't call us, we'll call you. (Actually, we won't, since you can't talk to a live person). And don't you dare ask us more than once when we'll be done."

Sean, your players are watching with growing concern. I don't know sillysal from Adam - she could be innocent or guilty, but if you don't treat someone accused of misconduct fairly, and resolve things quickly, we could all be vulnerable to what she's going through if accused of misconduct in the future.

Carl.

One of your reps also told Sillysal that the more she emailed them, the longer the investigation would take. It was a veiled threat that sillysal took very seriously. It was also completely disgusting to make the threat in the first place.

Would you care to explain (or apologize for) this?

And I'd like to add my voice to the chorus of players who are stating that we VERY VERY RARELY ever see threads like this about Pokerstars. Currently, integrity-wise you are closer to Absolute Poker than you are to Pokerstars. You really need to clean up your act.