I did tell fulltilt about the player(i sent them an email with the players name etc).I don t have any theory on how this hack was possible.I wouldn t even belive that this could be done,if it didn t happen to me.I did ask them where the money got transfered from this account but they didn t answer me.They just said that player gigt05 is not involved in this and that the money is gone and there is nothing that they can do and that they understand my frustration.So i should email them and ask if there is any more money in gigt05 s account,and where did the money go afterward?I ll send them a email now,hope they answer.If not what should be my next move?

Stars?

FT Security, although secretive, has been pretty helpful vs. scammers lately,
If they are stymied here so are you.

Post all emails from you and FT please

As you have been previously informed, the funds are no longer on Full Tilt Poker. They were successfully withdrawn off Full Tilt Poker from the account 'gigt05'.

this was their replay to my mail.....i have told them about the robbery in 2 hours.Why did they let him widthdraw from the account then?Isn t that their fault as well?i really can t undersand why they didn t stop him from widthdrawing,didn t it seem suspicious to them?why do we wait 7 days for the widthdraw?and this guy gets the money in 2-3 hours?It might have even been a fulltilt employe...otherwise i can t explain how the money just vannishes in such a short time,without any questions,and without even waiting for the standard period.Why did they rush the process?

I thought they always required a certain amount of play before they allowed a transfer to be cashed out. Is it possible for him to do this in that short amount of time before they said he cashed out? I agree with you on your question to FT about how he was able to cash out the proceeds in a few hours with no recourse for FT to put a hold on it. What type of cash outs are that quick?

I don't blame OP for being very upset.

I am missing something. The money was transfered to someone. WHy can't full tilt freeze that account? And return money to op? Oh read through again said money left the site already. I don't think so based on what I read that legit.

ZeckoRiver, it sounds like FT thinks the transfer was legit and that OP is lying about it. What else could it be?

What is very strange is that they said that the player that the money was trasfered to was not involved,that his account has been hacked as well....So how could they allow a widthdraw?I mean even if they thought that the trasfer was legit(why would they think i trasfer all my bankroll from a Ip i never used,that is probably from another country, i have no idea),once i contact them(in 2 hours) why don t they cancel the widthdraw that that guy made?And if they know that he isn t envolved and his account was compromised(as they said it is) why do they still allow the widthdraw,even after i told them all this?It was not like i contacted them after 2 weeks or something,then they would have an excuse(although letting the transfer go,from a diferent Ip is at least questionable).But i contacted them in 2 hours.There was absolutly nothing that the guy could have done with the money except loose it.And fulltilt said it was widthdrawn.So why are they lying?All this evidence is showing that a fulltilt employe is behind this.That would explain the trasfer being allowed,and then the money leaving the site so quickly without any questions,even after i clearly said it was stolen from me and they could have stopped it from leaving the site.
The money did not leave the site at that point,they told me they couldn t refund me.I didn t ask to be refunded,i just wanted them to trasfer my money back,not their money.It was still on the site,except if it was lost to legit players,and they said it was withdrawn.Why didn t they freeze the account?why didn t they want to help me?

wow, wtf is this
OP sure as hell knows how to write in a really unpleasant way to read, but this is really sick and ridiculous from FT.

please post the e-mails (quote it like the transfer) between you and FT, because this sounds like really sloppy work from FT with a lack of security due to the fast withdraw.

2.5k moving around so fast with no activity in the past 3/4 year....

also, @ OP: Start focusing on your system. I would reinstall OS and check your network

If i withdraw from FTP it is in my neteller account usually in less than 5 minutues. So anyone with that as a withdrawal method option can get it out fast.

The question is why there was no playthru or if in fact you are mistaken in your understanding of FTP and that account transfered to another account with withdrew.

So even if you can get cash outs in your neteller in five minutes, wouldn't a dormant account still have to have some play through for those funds to become eligible for cash out? I always read about players who get transfers but can't cash them out because FT says transfers are intended for players to play games with, not as a bank between two players to move money around. If an account hasn't played in nearly a year, how could it be approved for instant cash outs of transfered funds?

Seriously OP, if you want anymore help from forum members, post e-mails as received. Highlight, copy, paste.

So how do you know it wasn't your email that was hacked?

I ll post their response (you can see from their first answer that they say gigt05 isn t envolved,that he was hacked also, but still they allow him to widthdraw):


Hello Ioan-Alex,

It has come to our attention that your Full Tilt Poker account may have been compromised. I can confirm that [gigt05] was also compromised by the same people who accessed your account and as such, is not involved with accessing your account.

Unfortunately, we cannot reimburse your funds, as we were unable to recover them. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity. Please note that compromised accounts are not the result of any security issues on Full Tilt Poker. Keeping your password a secret is the best way to maintain the security of your account.

Your account may have been compromised as a result of downloading software from an unknown source such as shared data mining software, torrents, e-books, and poker tools. Quite often these programs contain keylogging viruses that record your keystrokes and steal your login name and password.

If you haven't downloaded any software recently, you may have visited a hoax website designed to steal your information. Typically, these websites ask you to enter your personal information in exchange for a gift or prize.

We strongly recommend you download and run anti-virus and anti-spyware software to remove any harmful programs from your computer. Once you have done this, please log in to your Full Tilt Poker account and change your password. It is important that you don't change your password until after you have run the anti-virus and anti-spyware programs.

To change your Full Tilt Poker account password, please follow these four steps:

1) Log in to your Full Tilt Poker account.
2) From the top menu bar, select "Account".
3) Select "Change Password".
4) Enter your information and select "OK".

For your security, we have temporarily suspended the basic functionality of your account, including your ability to play, chat, deposit, transfer, and withdraw. We will restore these functions as soon as we receive email confirmation that you have changed your account password.

If you released your payment processor information, please contact your payment processor immediately and inform them of your situation.

To keep your Full Tilt Poker account secure, we strongly recommend that you never share your account details online or disclose your password to others.

Please remember that no one will ever ask you for your password or account information, not even Full Tilt Poker staff. Please keep your password a secret - just like credit card information or a bank card PIN. Full Tilt Poker representatives do not have access to your password or any security details of your payment processor, (such as your NETELLER Secure ID) and cannot be held responsible if you release this information.

For other ways to protect yourself online at Full Tilt Poker, please visit: http://www.fulltiltpoker.com/identityProtection.php

If you are contacted about a Full Tilt Poker promotion, please ensure the offer is legitimate before participating. You can confirm all our official promotions on our website at:
http://www.fulltiltpoker.com/promotions.php

Please let us know if you have any additional information regarding how your account was compromised, as this can assist us in determining the best course of action to ensure your account security in the future.

Thank you for your cooperation, and we look forward to hearing from you soon.

Regards,

Paul
Security
Full Tilt Poker

Hello Ioan-Alex,

Thank you for your email.

Unfortunately as previously stated we were unable to recover your funds.

Please be assured we are by no means implying that you are making a false claim. However, please note that compromised accounts are not the result of any security issues on Full Tilt Poker. Keeping your password a secret is the best way to maintain the security of your account.

Thank you for your patience and understanding.

Regards,

Oscar
Security
Full Tilt Poker

Hello Ioan-Alex,

Thank you for your email.

We attempted to recover your funds but unfortunately were unsucessful.

We understand your frustration however we cannot reimburse your funds. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity. Please note that compromised accounts are not the result of any security issues on Full Tilt Poker. Keeping your password a secret is the best way to maintain the security of your account.

Thank you for your understanding.

Regards,

Oscar
Security
Full Tilt Poker

Hello Ioan-Alex,

Thank you for your email.

We understand your frustration however our decision on this matter is final.

Thank you for your understanding.

Regards,

Oscar
Security
Full Tilt Poker

Hello Ioan-Alex,

Thank you for your response.

The funds are no longer on the site and regrettably cannot be recovered.

Once we confirm that you have scanned your computer and changed your password we can reopen your account.

Here are some suggestions you can use to protect yourself and keep your Full Tilt Poker account secure:

* Use our "Login with PIN" authentication method. This feature provides you with a 3 "Card" PIN that's entered along with your password when you log in to your Full Tilt Poker account. For more information and the steps required to implement this feature, please visit: http://www.fulltiltpoker.com/securit...login-with-pin

* Never share your password or Login PIN with anyone, not even family or friends. Treat your password and PIN like your banking PIN and keep it secret.

* Use a complex password. Ideally your password should include at least 8 alphanumeric symbols. For example, "po_k3R-One" is a stronger password than "poker1".

* Use an email address for your Full Tilt Poker account that does not resemble your Player ID and has not been disclosed to anyone else, including family and friends. You can update your password and email address in the "Account" menu in the Full Tilt Poker software.

* Do not use the passwords for your poker account or email address when signing up for poker related websites or services.

* Change your login preference so you log in using your email address, not your Player ID. This option is available in the "Security" menu under "Login Preference" in the Full Tilt Poker software.

* Keep your spyware and anti-virus programs up to date and run them regularly to ensure there are no harmful programs on your computer.

* If you decide to use the "Remember Password" feature, be cautious when allowing others to access your computer. Family and friends may log in and play without realizing your account contains real money.

Following these precautions will improve your overall security online.

For more information about protecting your Full Tilt Poker account, please visit: http://www.fulltiltpoker.com/identityProtection.php

Thank you for your cooperation.

Regards,

Finbar
Security
Full Tilt Poker

Hello Ioan-Alex,

Thank you for your email.

As this matter has already been explained to you on several occasions we will not enter into any further dialogue with you in regards this matter.

If you wish to have your account re-opened in future please contact us.

Regards,

Patrick
Security
Full Tilt Poker

Hello Ioan-Alex,

Thank you for your email.

As you have been previously informed, the funds are no longer on Full Tilt Poker. They were successfully withdrawn off Full Tilt Poker from the account 'gigt05'.

Please contact us if you wish to reinstate your account.

Regards,

Richard
Security
Full Tilt Poker


So they were withdrawn from gigt05....didn t they say in the first email that he has been hacked as well? why allow the withdrawn when they knew he was compromised?

where does it say git05 withdrew them?

You want us to read posts like ^ when you don't even spend the time to format them so they're readable? Why should I invest the time to help you if you can't even put forth a minimal effort like that?

It seems very likely that they had gigt05's payment processor information too and were able to get the funds off and to where they intended them to be before anyone noticed.

OP this is very unfortunate for you, but if the money level on your account was so significant and represented a high amount to you, then you should have taken care to have more security on the account then just the basic password.

The Pin and Token have been out for some time and one is free and the other is very cheap.

Sorry again for this happening to you, but it seems pretty clear that you were the victim of a hack into your account.

I agree with Drew

Itc the account gigt05, though dormant, was likely one in very good standing with no previous issues.
--gigt05 paid $6k+ in tournament entries last year and played 7k hands paying ~$180 in rake.
--Even if it had made small previous transfers then there was lots of play-through-determined transfer room remaining.

The quick in-and-out transfers through a dormant account are something FT has to
look at. There SHOULD HAVE BEEN something in place to prevent what happened here.

Holy crap, I'm starting on FTP today and this is definitely not what I wanted to hear... ;(

The PIN was available for some time ,but i never heard of it as I never visit the store because they don t ship anything to Romania. I thought that the site was secure enough. As I have stated earlier, I didn t even think that hacking into an account could be done.
But not getting the extra security does not make it up for their lack of interest in this problem and their faulty security.
In conclusion I m not getting my money back and fulltilt is absolved of all fault in this matter?

Select more then just a password and you are fine. I also suggest deleting any emails out of you email account that have pin or pw in them. And make sure to empty the deleted email bin also.

It was very very likely NOT their security that was at fault. As they stated in their emails it was way more likely that your account password was hacked via an email of key logger.

It looks like they had a nice chain of dumping chips into your account, then transferring your BR plus the dump to another account and then off the site.

While I agree FT could do more to assure the off site transfer does not happen, it did and there is nothing they can do about it.

And I am sorry but there is a huge tab on the lobby that says "security", if you did not know that such hacks of email and such could happen then I am sorry you were that naive and that the lesson cost you so much.

But again, in the end, it was not FT security that let you down here. Their policies may be too lax in areas to contribute to an environment that allows this, but that is a different story.

Good Luck OP, I you run 100BI above EV to recover from this loss.

I don t think my email was hacked, usually in these cases they delete the messages from fulltilt etc. And me having a key logger I find it quite impossible as well because i format my computer about twice a month and fulltilt is the first thing i download and click remember pass,so I m not tiping in anything.
Thanks for the good luck wish but i m not going to play poker anymore,and especially not at fulltilt. They don t deserve players trust and money.

you're not getting any money back and FTP doesn't really have any "fault" in the matter. Everyone should just get a security token and this stuff wouldn't be an issue