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Old 05-15-2011, 06:21 PM   #1
FTPDoug
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FTP Answers 5/15

For reference, previous answers thread:
https://forumserver.twoplustwo.com/28...-28-a-1029329/

First, the two big questions for US players:

When are we getting our money back?

- Here's the official statement about where we currently stand on US withdrawals:

"Since April 15th and the days immediately following, Full Tilt Poker faced numerous challenges and hurdles to ensuring the smooth operation of its international business and the orderly return of US player funds. FTP has worked tirelessly to address these issues and has made significant progress on both fronts.

FTP's international business operations are returning to normal while we focus on ensuring the safe and orderly return of US player deposits. We are absolutely committed to making sure that US players are refunded as soon as possible. We apologize for the delay and the fact that we underestimated the time it would take to work through these issues. We will update our US players when we have more specific information to provide."

And what's going to happen with our points?

- We will be opening up the FTP Store to US players again. All of the details haven't been worked out yet, but this is how you will be able to use your points. It's expected that everything in the store will be available for purchase except for bonuses and tickets. We will be sure to keep everyone updated when we know more, including when the store will re-open.

Where we're at in terms of reconciling US player accounts:
  • All promos have been paid out. That includes Take 2, Tournament Leaderboards, Cash Back, and the FTOPS Satellite Challenge payments.
  • T$ and Ticket conversion has started, but is a slower process and will continue through next week.
  • Pending rakeback payments should also happen next week, but only after all of the store purchases that need to be refunded have been refunded.
  • Iron Man medals have been distributed for April's play. Iron Man freeroll tickets will be converted to medals before all medals are converted to FTPs.
Other answers for US players:

1. what bout my cashout on april 15th that obviously hasn't come AND has not been put back into my account?!

- All cashouts that were never received (or checks that were received but couldn't be deposited) should be placed back into your Full Tilt account this coming week.

2. Can there be an "opt-out" for the medals/points conversions? Since it looks like there won't be a forced cash-out for relocating players, can we just keep our accounts intact?

- There is no opt-out for the medals conversion, but we won't be forcing anyone to use their points if they'd prefer waiting until they can play again to use them.

3. what about FTP store purchases made prior to April 15th, but weren't sent out yet and put on hold. Are we going to get FTPs back for those or are you going to start sending those out soon?

- We are going to cancel and give the FTPs (or medals) back for any store purchases that have not yet shipped.

4. you tell us we'll get our pending rakeback, but what about reimbursement for rakeback hits for store items that haven't and won't come?

- We will make sure any MGR hit is reversed on any store shipments that have to be cancelled. This is one of the reasons the final rakeback payments were delayed.

5. if we final tabled a FTOPS or MiniFTOPS event in the last series, will people in the United States still receive the jacket that they are supposed to get?

- Yes, these will still be sent out.

6. Posting to make sure you dont forget about PMI doug. Also an update on that would be nice as last week you said people were still working on it.

- We have confirmed that the recurring charge will not happen again. As far as we can tell it didn't happen in April, so that's a good sign. There is still an ongoing investigation into exactly what happened and how.

7. just noticed the "my promotions" page doesnt work either. not sure how they can get the academy, iron man stuff right without these pages functioning.

- I'm looking into this.

Answers for non-US players:

8. Moneybookers?

- Moneybookers has been turned back on for some countries. Once it's confirmed everything is flowing smoothly more countries will be added.

9. CAN YOU PLEASE INCREASE THE MAX BUYIN FOR RUSH.

- There are no plans for this at the moment, sorry.

10. I think the tournament time shifts are definitely a good idea. However, you need to shift more than just a few of the majors. By shifting just these few tournaments it actually makes the tourney schedule considerably more inconvenient.

- What "normal" tournaments do you feel are missing from earlier times? Most US prime time tournaments have a Euro prime time equivalent already, so we didn't think shifting the entire schedule was necessary. If there are particular tournaments you think the Euro friendlier schedule is still missing, though, let us know and we can shift the later version or just add a new version of it at an earlier time.

11. Will this effect Iron Man freerolls as well

- Yeah, Iron Man freerolls will start a few hours earlier than they used to.

12. Whats going to happen to the Cash Back Bonus for those people who are planning to be in the US for the whole of the WSOP? Are FTP going to make a 1-time exception so we don't lose it?

- We'll figure something out to make sure you don't lose it.

13. I see the 150 seats to the WSOP has been removed. Are you planning on doing something like a 50 or 75 Gtd?

- No plans for that, no. The entire WSOP promotion has been scaled back, and that larger qualifier was one of the casualties.

14. Not sure if this has already been posted; but if you select this option [Auto-Close SNGs] & play a matrix, when 1 table closes the whole tourney shuts down?

- One of the small updates last week was to address this bug. It should work fine now, sorry about that.

15. Can you please give back some incentives for table starters

- I'll look into it again for sure.

Doug
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Old 05-15-2011, 06:22 PM   #2
99 problems
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Re: FTP Answers 5/15

lol

it's an update.
I'd just like to at least see the money/points back in my account....to start with
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Old 05-15-2011, 06:23 PM   #3
lalovely
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Re: FTP Answers 5/15

Again. This is nuts.
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Old 05-15-2011, 06:23 PM   #4
Stinky Stu
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Re: FTP Answers 5/15

2nd
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Old 05-15-2011, 06:23 PM   #5
gman339
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Re: FTP Answers 5/15

This tells us nothing about our money being returned.
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Old 05-15-2011, 06:23 PM   #6
AwwwYeeeaaahhh
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Re: FTP Answers 5/15

So still can't cash out.
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Old 05-15-2011, 06:24 PM   #7
i_am_fish1
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Re: FTP Answers 5/15

trololol
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Old 05-15-2011, 06:24 PM   #8
kmt5
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Re: FTP Answers 5/15

Weak **** and this is my first time speaking out on the manner
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Old 05-15-2011, 06:25 PM   #9
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Re: FTP Answers 5/15

awesome announcement....NOT
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Old 05-15-2011, 06:26 PM   #10
aucubbie
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Re: FTP Answers 5/15

Thank you for the update. I am disappointed without a set date on withdrawals.
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Old 05-15-2011, 06:26 PM   #11
CobiG13
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Re: FTP Answers 5/15

and to think i actually looked forward to this announcement
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Old 05-15-2011, 06:27 PM   #12
hobiejuan1
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Re: FTP Answers 5/15

i.e. we don't have your money

what a fuccking joke of a company
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Old 05-15-2011, 06:27 PM   #13
af0808
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Re: FTP Answers 5/15

are you ****ing kidding so we go from "you will be updated on may 15th" to "you will be updated sometime in the unforseen future"...at this point we as players are virtually helpless...if the PPA doesnt start applying serious pressure on FTP then they have established themselves as a complete sham
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Old 05-15-2011, 06:27 PM   #14
darlingm
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Re: FTP Answers 5/15

OK, WTF. Please tell us what the **** has created "numerous challenges and hurdles. . . [to] the orderly return of US player funds."

Your company's horrible handling of this mess leaves us to believe you're lying out your *** as this point, and are stalling. I'm at the point of assuming you haven't had enough money to pay out all the player balances for quite some time, that you dipped into it for operational expenses or made bad investments. We've been asking for clarification for this for a month now, and you just keep jerking us around.

Your absolute refusal to address these questions only gives one conclusion.

US players are lined up at your doors, just like people did during the bank runs that started the depression. No money inside anymore, eh?



FTP, prove me wrong, tell us what the heck is the problem. This "we're working on it" crap got really old weeks ago.

Last edited by darlingm; 05-15-2011 at 06:41 PM.
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Old 05-15-2011, 06:27 PM   #15
nomystery
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Re: FTP Answers 5/15

Any chance U.S. players will be allowed to play on Full Tilt again in the near future?
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Old 05-15-2011, 06:27 PM   #16
froegg
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Re: FTP Answers 5/15

Quote:
Originally Posted by FTPDoug View Post
For reference, previous answers thread:
https://forumserver.twoplustwo.com/28...-28-a-1029329/

First, the two big questions for US players:

When are we getting our money back?

- Here's the official statement about where we currently stand on US withdrawals:

"**** you if you can't play on our site."
Here, I Ciff's noted it for you Doug.
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Old 05-15-2011, 06:28 PM   #17
SGT RJ
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Re: FTP Answers 5/15

Well....at least this came out on 5/15. Well done, FT!
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Old 05-15-2011, 06:28 PM   #18
swd805
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Re: FTP Answers 5/15

sigh
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Old 05-15-2011, 06:28 PM   #19
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Re: FTP Answers 5/15

FU FTP
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Old 05-15-2011, 06:28 PM   #20
Texans24
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Re: FTP Answers 5/15

what a joke
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Old 05-15-2011, 06:29 PM   #21
TNixon
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Re: FTP Answers 5/15

Quote:
Originally Posted by FTPDoug View Post
- We are going to cancel and give the FTPs (or medals) back for any store purchases that have not yet shipped.
If you're opening the store again, but not allowing bonuses or tourney tickets to be purchased, then why go through the trouble? Why not just ship the item I ordered two and a half months ago (and you better damn well give my order priority, given how long ago it was placed)?
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Old 05-15-2011, 06:29 PM   #22
Iwreckshop
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Re: FTP Answers 5/15

morons
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Old 05-15-2011, 06:29 PM   #23
yurk
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Re: FTP Answers 5/15

Looks like they couldn't find a $200 million buyer in time.
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Old 05-15-2011, 06:30 PM   #24
hobiejuan1
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Re: FTP Answers 5/15

LOL no timeline on the next update. Don't call us. We'll call you about your money. Or you're going to get your money when we feel like giving it out. Just amazing how much you suck
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Old 05-15-2011, 06:30 PM   #25
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Re: FTP Answers 5/15

Full**** poker
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