[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread - Page 532 - Online Poker Sites -- Two Plus Two Poker Forums

I also got an MTT ticket. I have signed up through Pokcas website several months ago so maybe that had an impact (their players sometimes get free stuff), no idea. Was this a public or a private promo?

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08-15-2018 , 07:53 PM

#13277

Turntup74

old hand

Join Date: Apr 2011 Posts: 1,796

Client closed all windows with no warning and when i re-opened the client i am stuck at configuring...

anyone else?

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08-15-2018 , 08:37 PM

#13278

gemoney

grinder

Join Date: May 2006 Posts: 661

same. stuck on 'configuring' for at least the last 3 hours now.

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08-15-2018 , 08:47 PM

#13279

tarheels2222

Carpal \'Tunnel

Join Date: May 2011 Posts: 10,911

Running fine for me.

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08-15-2018 , 08:48 PM

#13280

MoneyAndWomen

banned

Join Date: Aug 2018 Posts: 52

Yeah, I literally never have any of these connections issues I see reported here so often.

I do wonder, however, why I consistently have to wait up to 36 hours to withdraw my rakeback.

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08-15-2018 , 09:18 PM

#13281

Bo0sh79

centurion

Join Date: Mar 2009 Posts: 131

I am unable to log into either BCP or ACR

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08-15-2018 , 11:54 PM

#13282

Men"the master"fan

veteran

Join Date: Nov 2008 Posts: 3,360

Plenty of fixes listed within this thread, in the past 2-3 pages

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08-16-2018 , 01:13 AM

#13283

gemoney

grinder

Join Date: May 2006 Posts: 661

I finally got a fix that worked for me.

So I run Kaspersky Web Security/Firewall Protection, and somehow the BCP client ended up on a new 'untrusted applications' list; making it impossible to open while my web security software is running.

I simply paused all Kaspersky protection, and attempted to run the poker client, which worked seamlessly. I've since gone into Kaspersky's 'Application Management' section, and changed Black Chip Poker from 'Untrusted' to a 'Trusted Application'

Hope this helps

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08-16-2018 , 01:39 AM

#13284

FreshThyme

banned

Join Date: Dec 2015 Posts: 1,232

Quote:

Originally Posted by gemoney

Same goes for Norton, when they do updates a lot of the time it causes Norton to flag the client and remove it. Once you click Allow and restore should be good to go. Had to do this when I logged on today.

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08-16-2018 , 02:06 AM

#13285

Burdman2321

Carpal \'Tunnel

Join Date: Feb 2010 Posts: 6,753

uninstalled and reinstalled and still stuck at configuring.

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08-16-2018 , 03:19 AM

#13286

canopen

centurion

Join Date: Jan 2018 Posts: 106

Quote:

Originally Posted by Burdman2321

uninstalled and reinstalled and still stuck at configuring.

this worked for me but I had previously called them to give them my IP address, version 6.

Last edited by canopen; 08-16-2018 at 03:24 AM.

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08-16-2018 , 04:26 AM

#13287

MoneyAndWomen

banned

Join Date: Aug 2018 Posts: 52

Since last night, nobody picks up the phone @ WPN. I'm using the # on BlackChipPoker's page and no matter how long I wait, the hold music never ends.

Just tried their email support and also live chat, as well. Neither work. I guess the statement "24/7 support!!" isn't quite true.

Last edited by MoneyAndWomen; 08-16-2018 at 04:36 AM.

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08-16-2018 , 05:27 AM

#13288

krcmdc

grinder

Join Date: May 2009 Posts: 541

Quote:

Originally Posted by MoneyAndWomen

I used the live chat from BCP's web page earlier, it has like 4 lines with things written oddly that tell you what you need to put into those lines. Things like email, name, that sort of thing. It was very strange how it appeared, but after I noticed it, and I filled in those lines, I got a rep pretty quickly. Not that he was any help, but he was there.

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08-16-2018 , 06:20 AM

#13289

MoneyAndWomen

banned

Join Date: Aug 2018 Posts: 52

Quote:

Originally Posted by krcmdc

I saw the same 4 boxes but when I tried to "slide the arrow right" to open the chat, it wouldn't budge, letting me know that the feature was currently "locked". They're still not answering their phone, either.

- I was wrong. The email contact is what's listed as locked. The contact a live rep feature is working for me now but nobody has responded in several minutes. As said, the phone number is still a dead end, too.

It's not the end of the world but this is the first time I've been unable to contact someone for this long in about 6 years on the site now.

Last edited by MoneyAndWomen; 08-16-2018 at 06:34 AM.

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08-16-2018 , 06:55 AM

#13290

MoneyAndWomen

banned

Join Date: Aug 2018 Posts: 52

I finally got a rep on live chat: He confirmed that the recent free money to hit certain accounts is specifically designated to inactive accounts as a method to bring them back to the tables. So yes: They're rewarding people who don't pay rake here but not those who do.

As for the phone number: He insists that there's been nothing wrong with it during the past 24 hours and there is nothing wrong with it now. Still, nobody answers.

Just wanted to clear all of this up.

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08-16-2018 , 08:50 AM

#13291

krcmdc

grinder

Join Date: May 2009 Posts: 541

Quote:

Originally Posted by MoneyAndWomen

Yes, my email said something about them missing me, so they gave me a $44 mtt ticket that I'll never use.

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08-16-2018 , 08:58 AM

#13292

MoneyAndWomen

banned

Join Date: Aug 2018 Posts: 52

Quote:

Originally Posted by krcmdc

Yes, my email said something about them missing me, so they gave me a $44 mtt ticket that I'll never use.

This underlines my point: In some cases, players have been away so long they're not even going to know they received the money. Yet players who are on the site daily receive nothing? I just think this was an especially bad "promo".

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08-16-2018 , 11:11 AM

#13293

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

Just to clear up a couple of points -

1 - The 'free money' is a reactivation - it is very normal that every site does this one way or another
2 - The phones - We do have the phones, there are a few issues right now with them as we have just relocated. I would suggest live chat for now for the fastest response, if you do call, you may not hear them or they may not hear you.

Im still around so PM me for anything i can try and help with

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08-16-2018 , 11:23 AM

#13294

jasioTriceps

stranger

Join Date: May 2017 Posts: 2

i have this "configuring" problem recently, but always few restarts is enough to bring ACR life:P

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08-16-2018 , 12:27 PM

#13295

numberonedonk

veteran

Join Date: Oct 2014 Posts: 2,181

Quote:

Originally Posted by MoneyAndWomen

They do this more frequently than not. I pretty much only play on ACR but check BCP every once in a while and there have been numerous times where I'll have money or tickets in there.

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08-16-2018 , 04:01 PM

#13296

TheJaguar1

centurion

Join Date: Jun 2016 Posts: 103

is the site running slow or is it just me?

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08-16-2018 , 05:03 PM

#13297

Carl Trooper

veteran

Join Date: Aug 2009 Posts: 2,681

Quote:

Originally Posted by TheJaguar1

is the site running slow or is it just me?

That’s just WPNs CEOs brain trying to wrap around how his client works

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08-16-2018 , 05:37 PM

#13298

patriots

adept

Join Date: Oct 2011 Posts: 1,141

why is every Omaha pot limit heads up sit and go a super turbo with 500 chips?
why does every tournament have 4 or 5 hours late registration?
why doesn't the cashier reset it self?
why do I have to click ok when I bust out of a tournament?
why do I have to click no for double or nothing after getting in the money?
why do I see so many four of a kinds?
why are turbos sooo slow?