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Old 11-29-2011, 01:43 PM   #301
bigpeen
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Re: Official Americas Cardroom Help Desk

Dear ACR rep,

For some reason my filters for cash/tourneys do not save.

Is it my comp or is it the software?
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Old 11-29-2011, 01:50 PM   #302
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by bigpeen View Post
Dear ACR rep,

For some reason my filters for cash/tourneys do not save.

Is it my comp or is it the software?
AC's software doesn't save filters.
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Old 11-29-2011, 03:26 PM   #303
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by bigpeen View Post
Dear ACR rep,

For some reason my filters for cash/tourneys do not save.

Is it my comp or is it the software?
The filters are not saved yet when you close the software but that is on the list for one of the upcoming software updates.
Quote:
Originally Posted by bigpeen View Post
has anyone made a successful withdraw in the U.S.A.?
Both check and debit card work fine as confirmed in this thread here already.

@all: Don't forget, the Yatahay tournament series starts today, it is hosted throughout the network and is called ACROSS on ACR, just had a newsletter in my inbox.

Last edited by 39suited; 11-29-2011 at 03:37 PM.
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Old 11-29-2011, 09:20 PM   #304
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Re: Official Americas Cardroom Help Desk

Hey 39 or anyone else who knows.

Could someone explain to me how the hand history works?
When I multitable this is error I get when I try to see the last hand.
No game found for this PERIOD on this table. Weird wording?
I've tried all the options. I have changed the number of hands to 50. I've "unhecked" my games only and only sometimes does it work.

What settings do I use to have a basic replay feature with this?

And once again if I bet and get a call on the river and I win and my opponent mucks is there really no way I can see what he called me down with??????
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Old 11-29-2011, 09:34 PM   #305
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by onesteptheface View Post
And once again if I bet and get a call on the river and I win and my opponent mucks is there really no way I can see what he called me down with??????
Not yet, no. Will look into my settings for the hand history tomorrow.
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Old 11-29-2011, 10:33 PM   #306
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by 39suited View Post
Not yet, no. Will look into my settings for the hand history tomorrow.

lol ya I was wondering about this from the tourney I played Sunday, when my opponent mucked and I couldn't see what he had. Am I right to assume PT3 wouldn't have been able to known his cards ether? I use HEM but it doesn't work with ACR but I might get PT3 if it works. gotta fix this and save our HHs to a file or folder soon.


Also , please please somehow fix all tourneys to have a 5 minute break that starts at 55 past the hour. I know it will be a lot of work but it makes since for all types of players. Even casual players play more than 1 table these days.

- filters never save, have to readjust every time I log in.

- I received a transfer last night that I knew was coming, I recommend sending email to players when account sends/receives transfers. nit picking but I think it is nice to get the email.

- are player funds segregated?

Good Luck ACR!
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Old 11-29-2011, 10:43 PM   #307
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by 39suited View Post
Not yet, no. Will look into my settings for the hand history tomorrow.
Thank you very much.

Are you affiliated with the site? You have more info than the rep sometimes.
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Old 11-30-2011, 02:04 AM   #308
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Re: Official Americas Cardroom Help Desk

Just finished a session and I have a few more questions.
I'll split them into different posts.

I signed up through a rakeback affiliate. The code I used also granted me a 100% deposit bonus. Is it correct that any deposit bonuses I acrue will be negated by my rakeback? The deposit bonus is paid out at a dollar for every 500fpps correct? Fpps are generated by rake. Isn't 27% rakeback always going to be slightly ahead of fpp deposit bonus therefore negating it completely?

If so, why does the rakeback affiliate offer the 1st time deposit bonus at all?


I've already cleared enough fpps to earn deposit bonus however in my cashier the "bonus cash freed" is still zero.

The rakeback page is tallying however.

Thanks
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Old 11-30-2011, 02:18 AM   #309
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Re: Official Americas Cardroom Help Desk

Here is another issue with the hand history. This issue also makes navigating the site more difficult than it has to be. Lets say you are playing at multiple full ring tables and you want to see your hand history. When you open up the hand history tab you are prompted to select a table.

Here is the problem: All full ring tables with the same limits have the same name.

So if you are playing four full ring nl 5c/10c you will be asked which table's hand history you want to open.

The problem is they all are named Chromium. What's the purpose of naming tables if there are several tables running with the exact same name?

Here is what I am talking about. This is a snapshot of this with only two tables running.

It's not just full ring at these limits. All tables with the same limits and same amount of seats have the exact same name. Some are bbj tables some are shortstack but they will have the same name.
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Old 11-30-2011, 03:15 AM   #310
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Re: Official Americas Cardroom Help Desk

I have noticed that you cant skip the break (2.5 mins?) in tourneys when its final table.

Does this serve a purpose or has it just been overlooked?
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Old 11-30-2011, 03:41 AM   #311
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by bigpeen View Post
Has anyone tried cashing out yet in the U.S.A.

when i tried to deposit on ACR using my debit card i was denied, it said another user was using my card.

i talked to a rep of ACR and it was because i tried to deposit on True Poker.
i had that resolved and made my deposit to ACR.


stupid me forgot to go through withdraw options.

has anyone made a successful withdraw in the U.S.A.?
I have cashed out once to test the pay out options. I used moneygram it cost 45 bucks for 400bucks took about 3-4 days. I have another one that im supposed to receive tommorow. I would love to hear someone else if they have received checks or wires and what the time frame was on that 45 bucks a pop for 400-800 sucks.
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Old 11-30-2011, 06:00 AM   #312
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by onesteptheface View Post
Just finished a session and I have a few more questions.
I'll split them into different posts.

I signed up through a rakeback affiliate. The code I used also granted me a 100% deposit bonus. Is it correct that any deposit bonuses I acrue will be negated by my rakeback? The deposit bonus is paid out at a dollar for every 500fpps correct? Fpps are generated by rake. Isn't 27% rakeback always going to be slightly ahead of fpp deposit bonus therefore negating it completely?

If so, why does the rakeback affiliate offer the 1st time deposit bonus at all?


I've already cleared enough fpps to earn deposit bonus however in my cashier the "bonus cash freed" is still zero.

The rakeback page is tallying however.

Thanks
I'm not sure how it works on ACR, but pretty much every room I've seen that deducts bonuses does so from the rake (not the RB), before rakeback is calculated.
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Old 11-30-2011, 06:47 AM   #313
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Bobo Fett View Post
I'm not sure how it works on ACR, but pretty much every room I've seen that deducts bonuses does so from the rake (not the RB), before rakeback is calculated.
Bonuses are deducted from the gross revenue.

Quote:
Originally Posted by bigpeen View Post
I have noticed that you cant skip the break (2.5 mins?) in tourneys when its final table.

Does this serve a purpose or has it just been overlooked?
Not all poker networks offer this feature, Yatahay for example has no feature yet to skip the break on final tables - I think Merge does, Cake doesn't either.

Quote:
Originally Posted by mjcace View Post
lol ya I was wondering about this from the tourney I played Sunday, when my opponent mucked and I couldn't see what he had. Am I right to assume PT3 wouldn't have been able to known his cards ether? I use HEM but it doesn't work with ACR but I might get PT3 if it works. gotta fix this and save our HHs to a file or folder soon.
I am using PT3 and it does import all hands when the options are set up correctly, you can save the hand history to a folder already. You just won't see the mucked hands of your opponent yet.

Quote:
Originally Posted by mjcace View Post
- filters never save, have to readjust every time I log in.
This is being worked on and has been reported several times
Quote:
Originally Posted by mjcace View Post
- I received a transfer last night that I knew was coming, I recommend sending email to players when account sends/receives transfers. nit picking but I think it is nice to get the email.
If I remember correctly this was actually the case before the last software update. Not sure why it doesn't work anymore.
Quote:
Originally Posted by mjcace View Post
- are player funds segregated?
This I don't know, the Rep will have to answer that question.
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Old 11-30-2011, 06:52 AM   #314
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by onesteptheface View Post
If so, why does the rakeback affiliate offer the 1st time deposit bonus at all?
For all affiliate deals there is a first deposit bonus, some networks (Everleaf for example) don't deduct these bonuses from the rakeback ... most however do.
Quote:
Originally Posted by onesteptheface View Post
I've already cleared enough fpps to earn deposit bonus however in my cashier the "bonus cash freed" is still zero.
Please send your username to the ACR Rep via PM and she will look into the account.

Quote:
Originally Posted by onesteptheface View Post
It's not just full ring at these limits. All tables with the same limits and same amount of seats have the exact same name. Some are bbj tables some are shortstack but they will have the same name.
That is indeed irritating, will have someone look over it.

Quote:
Originally Posted by onesteptheface View Post
Are you affiliated with the site? You have more info than the rep sometimes.
I am an affiliate, but get most of the info from the Rep anyways and the rest is experience as a player.
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Old 11-30-2011, 07:37 AM   #315
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Re: Official Americas Cardroom Help Desk

americas card room biggest joke around tried to deposit 50 to play part of the OOS they approve it for 49.50 but theres no money in my account and tourney is about to start no late reg . so i talk to supervisor he says it ddint go through when i have an email saying it ddi then he charged my card 2.66 cents and said he ddint care about my bussinesss basically
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Old 11-30-2011, 07:38 AM   #316
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Re: Official Americas Cardroom Help Desk

great way to promote new big site jack ass
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Old 11-30-2011, 11:50 AM   #317
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Re: Official Americas Cardroom Help Desk

Did you also save the chatlog of that conversation with the support agent?
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Old 11-30-2011, 12:13 PM   #318
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Re: Official Americas Cardroom Help Desk

Well thank Bodog for my business..maybe send them a Christmas card for giving your network me as a gift for the holidays with the fiasco they have going on over there with that terrible software. Mentioned signing up before, doing so right now though. Give me a reason to really try out the games on the brand name I first played online poker at again ;-)

I have some questions but I'll check them out myself first before asking
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Old 11-30-2011, 12:32 PM   #319
mv88
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by bigpeen View Post
Has anyone tried cashing out yet in the U.S.A.

when i tried to deposit on ACR using my debit card i was denied, it said another user was using my card.

i talked to a rep of ACR and it was because i tried to deposit on True Poker.
i had that resolved and made my deposit to ACR.


stupid me forgot to go through withdraw options.

has anyone made a successful withdraw in the U.S.A.?
I just received a check from ACR. You need to send them a few documents first. Credit card info, utility bills etc. Once I got the email that my cash out was successful, I received my check in 15 days.
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Old 11-30-2011, 12:39 PM   #320
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Re: Official Americas Cardroom Help Desk

Quote:
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I just received a check from ACR. You need to send them a few documents first. Credit card info, utility bills etc. Once I got the email that my cash out was successful, I received my check in 15 days.
Did withdrawing via check involve any fees?
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Old 11-30-2011, 01:43 PM   #321
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Re: Official Americas Cardroom Help Desk

Has anyone kept track of the player numbers on this site? Like, peak/low points? I'm also interested if anyone ever see low stakes plo going on.
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Old 11-30-2011, 03:45 PM   #322
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by KJwinning View Post
I have cashed out once to test the pay out options. I used moneygram it cost 45 bucks for 400bucks took about 3-4 days. I have another one that im supposed to receive tommorow. I would love to hear someone else if they have received checks or wires and what the time frame was on that 45 bucks a pop for 400-800 sucks.
So where do the fish come from? Does a micro player have to pay a fee to cash out $50?
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Old 11-30-2011, 04:39 PM   #323
mv88
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Re: Official Americas Cardroom Help Desk

there was no fee for cashing out via check. the most players I've ever seen online at one time was about 5,500 players... the most traffic is usually around 8pm-12 eastern time. i like this site ... i usually play 25nl and 50nl and theres usually tables going. if not, i start my own.
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Old 11-30-2011, 07:32 PM   #324
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Re: Official Americas Cardroom Help Desk

anyone know if there is going to be another rake race for dec?
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Old 11-30-2011, 08:28 PM   #325
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Re: Official Americas Cardroom Help Desk

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anyone know if there is going to be another rake race for dec?
Same as November = 65k, same payout structure as well (top 275 paid).
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