Quote:
Originally Posted by Sir Huntington
Just logged into ACR and it says "Logged in from new device, verification email sent."
I'm logging in from the same computer I have for the last 2 years on this site..... Now it wants me to validate my "new device", like WTF?
EDit: So I can log in now, so I have no clue what that was about. Another glitch I guess.
Yeah I got the same thing... First support guy had no idea; and asked me to confirm my last deposit amount... (WTF) I was like, dude I'm not asking for a cashout... Then the guy explains that I don't have to confirm the device (but then you can't login) and shouldn't have, if I had never used a different device before...
I asked to be transfered to someone who knew what this was about... I'm not guna lie; I was annoyed as hell and a dick about it.
Second support guy said he checked my account for other ISP (new devices) locations and confirmed with me (since I asked him to do so) that I'd only logged in from the same location... When I looked at that email; I thought maybe someone had logged in from another computer somewhere and though unlikely, had somehow gotten my login info etc.
This is them switching to the new system (I'm paraphrasing support) so EVERY device is... new. Ugh.
Here is something that ACR should be investing in other than this ( as I still think it's crappy as is) software upgrade... How about finding some decent support people or equipping them properly with the knowledge about what is what? It'd be nice if EVERY support person knew what the purpose of the new device email... How the hell don't they have this knowledge?
I can't tell you how many times I get Support Guy Z. Who has no idea what is going on. Asks me a question or asks me to resolve a situation that I resolved last time I chatted with support...