Took a break from this thread for a week to see if anything has changed. It's a headache reading about the same complaints over and over with no updates.

Waiting another week!

Still no explanation as to why you cant give rakeback, nor timeframe? I don't think you're lying but I think its absurd as to why its not given back by now

These are place holders so speak, however its better to fix it yes (ty). Just incase you havent seen the updated terms. You can unregister from either 3 and play which one fits your schedule best.

Its not cant give rakeback - Its cant give the visibility on what is owed to each player.

It is a serious bug among many that are happening. I am not a talker yet here I am making a 2p2 to talk about this insanity aka ACR upgrade.

I've had several major glitches and the hands were not in the history either. It is happening in tourneys and cash games. Twice in cash I won pots that were not added to my balance. I had to fight with ACR for a week to receive the money due to the ghosting HH. In tourneys I had 1 instance of a pot not being awarded after winning a 4 way all in. I was table changed and the next hand had an exact starting stack and there was no history, the hand did not exist. I've had several incidents of all in shoves getting through and me being eliminated as if I lost. I seen on twitter other people posted about this happening with the all in tourney shoves.

I can't even get started on the amount of equity being lost due to the glitches of constant table changes w redraws, blinds back to back to back, tables not balancing, being sat out or disconnected for inactivity while playing, accident raising from enter button, time clocks malfunctioning and buttons disappearing. I could write a book, it's sickening. I have 6 major instances wrote down in my notes and that is only since I started taking notes about halfway through this mess.

ACR has truly spotlighted that they don't care about the player base. Any business with an ounce of dignity would have rolled back the old software as soon as people's money started going missing. Financial glitches on an online gaming site, its kinda a no brainer to go back to the drawing board. I can't believe as many are still playing as is and honestly the site is a ghost town comparatively from before the "upgrade."

Rewards & Rakeback, sigh. I really don't understand what's going on here. Their endless excuses are baseless. Anyone with half a clue on coding knows that it does not take this long to fix these issues. If it does take that long a reputable business would roll back the old software, get players paid and send this unreliable mess back to testing. I don't remember agreeing under TOS to be ACR's financial guinea pig.

The bots, I knew there was alot of bots but Dammmmn this upgrade made just how many really obvious. Who do you suppose is working on that now that the site in general is broken? No one.

The integrity and accountability of these games is paramount. I think it's a really big deal that monetary glitches are occurring daily and ACR does not have transaction history, game history, HH, etc working. How many people do you think are actually writing down every transaction to verify accuracy once it is available? Many won't and they shouldn't EVER have to! Being asked by reps to make videos and take pictures of glitches for proof even though they are being reported by so many on social media and in forums, unbelievable! There is no transparency or accountability here. You literally have to do your own checks and balances and if they are off, you better be able to prove it or you are SOL. Yet we are suppose to believe that we are being accurately tracked. LOL, you can't make this **** up.

I stopped playing everything except the Venom steps. I'm not sure I will play after that. That's saying a lot because I have a very special set of circumstances due to health and my only income for now being online poker. I did about 90% of my volume on this site as a US player because there is not a lot of good choices and I loved the software. Chico is not that busy and Ignition is so laggy, kinda like ACR is now.

All that being said I just can't fathom continuing to play on a site that has absolutely no respect for their player base. I'm definitely being forced to move on to other options. It's sad really. I'm sure there are many that feel like me. People that stayed throughout all kinds of issues because ACR was the best worst option. I feel like I have to draw the line at this if I have any self respect. There is just no trust left in this site after the things I have seen go down to many people in the last 27 days and counting.

Really though, when will it ever end?

So if rakeback can be given, then I want it. bonus $ etc. I don't care about the visibility I just want the money. I've asked support many times they wouldn't give me $1.

That is out of my hands unfortunately. Paying one player and not the others doesnt seem fair.

I have no control over this.

We certainly don't blame you for the fact that RB/bonuses have not been paid, but BigGame has a good point. If the network knows how much is owed, why wouldn't they just pay it out?

I agree, I don't care if I can see the total rake, total RB, click the button to claim it, etc. We all just want the money in our account even without the history being visible. It just doesn't make much sense why they haven't at least paid some of it out with how upset customers are starting to get given the update was 4 weeks ago from today.

Is it that you guys can't visibly tell what is owed, or is it that you can't put it in the cashier/rewards tab to show us what it is so that we can click the red (I think it was red; it has been a while) button to transfer it to the account?

If it is the former, it probably means you are going hand by hand figuring it out, which takes time, understandably, but we would like to have an ETA.

If it is the latter, I don't think any of us would have a problem getting the money without the thrill of hitting the rakeback button.

You also should understand people being skeptical about getting their rewards back; everyone thought Howard Lederer was the humble nice guy on TV and Ferguson really was Jesus and they got screwed. Sure, you guys paid back black Friday funds, but the people who were owed FTP money probably didn't play much if any on ACR so the argument "we paid players back 7 years ago, why think we won't now?" doesn't mean much.

As long as people aren't having trouble withdrawing, I am comfortable playing ACR. Other folks might not be though, so expediting this will likely help increase your traffic.

Bump to insist WinningTD comment on this. You won't.

So you imply the site can actually pay out and claim that the site knows how much everyone is owed so wouldn’t the logical solution be to make good faith payments to players to get them up to date? Something seems off now.

Glad I pulled funds off.

August 18th, 2019: You said we were getting rakeback, now they're removing rakeback without backpay..

I am done playing on WPN until they give rakeback payments. I advise everyone else does this until we are paid. For all we know WPN is only running as a ponzi scheme to get deposits and one day they won't pay cashouts.

I worked with WinningTD and got this issue resolved. Here's what happened:

Apparently, I disconnected briefly from the 5/10 no rathole table (happens sometimes, seemingly randomly across a table or two). After this disconnect, I "re-joined" the table with the amount I started that session with, which was $198.75. The rest of the $ I had won previously - before the disconnect - ($545) was taken off the table and added to my account balance.

WinningTD sent me screenshots etc and I'm satisfied no $ is missing, nor ever was. This is now a known glitch that they're going to fix.

Huh?

Uh oh we caught a time traveler

You must not of read the entire post. At the end of that he said in lieu of rakeback everyone was getting free WPN hats. You can get a matching one for your dog by special request. This is a good company.

DonWon is from the future

You sure it wasn't Foghorn Leghorn hats? That's their mascot right?

Yall stop distracting from WinningTD having to address how unplayable the glitches are for non rec players!!!

I play micro stakes. And I'm not very good at internet poker.

If I played higher 50nl and above I'd certainly be either taking a break or cashing out and moving my stake elsewhere until the situation resolves.

I've also noticed that a certain number of hands don't track (I'm using HM3 beta, and these hands are not in my DB) particularly I'm missing at least 4, 3 way all-in pots... This could be a software glitch as well, or the combination of working HM3 beta.

I’d recommend downloading the manual hm2 patch on their forums. Hm3 is still pretty glitchy, it was importing one session with duplicates and also missing hands.

Only downside with hm2 is that it doesn’t track the mucked cards at showdown in the replayer.

DriveHUD isn't either. I just assumed ACR wasn't providing them. Is my assumption wrong?

They were working in Hm3 just fine. I assume they amended the WPN code to catch mucked cards. I couldn’t be bothered checking the actual raw HH.

I'm playing sit and goes. No hand histories in folder. Client's 'Game History' is empty as well. I don't see an option to save HHs anywhere.

Playing on America's Cardroom.