Still happening. People are paying the BB two hands in a row at the same table they've been playing at.

Game Hand #63118833 - Tournament #10780359 - Holdem(No Limit) - Level 25 (750.00/1500.00)- 2019/06/16 21:30:02 UTC
Table '896' 8-max Seat #5 is the button
Seat 1: RonnyReagan (28865.00)
Seat 2: bigramie (31765.00)
Seat 3: eltuga10 (59469.00)
Seat 4: DipsetDipset (76716.00)
Seat 5: Schrutefarm (68617.00)
Seat 6: johnnyworld1971xx (35030.00)
Seat 7: p00cket00 (53787.00)
Seat 8: FundMyFarm (19865.00)
RonnyReagan posts ante 185.00
bigramie posts ante 185.00
eltuga10 posts ante 185.00
DipsetDipset posts ante 185.00
Schrutefarm posts ante 185.00
johnnyworld1971xx posts ante 185.00
p00cket00 posts ante 185.00
FundMyFarm posts ante 185.00
johnnyworld1971xx posts the small blind 750.00
p00cket00 posts the big blind 1500.00
*** HOLE CARDS ***
Main pot 1480.00
Dealt to DipsetDipset [4h Ah]
FundMyFarm raises 3000.00 to 3000.00

Game Hand #63119902 - Tournament #10780359 - Holdem(No Limit) - Level 25 (750.00/1500.00)- 2019/06/16 21:31:36 UTC
Table '943' 8-max Seat #6 is the button
Seat 1: RonnyReagan (28680.00)
Seat 2: MR_Kuntz (25000.00)
Seat 3: bigramie (57990.00)
Seat 4: eltuga10 (59284.00)
Seat 5: DipsetDipset (73531.00)
Seat 6: Schrutefarm (68432.00)
Seat 7: johnnyworld1971xx (34095.00)
Seat 8: p00cket00 (52102.00)
Dealt to RonnyReagan [Jh]
Dealt to Schrutefarm [Js]
Dealt to MR_Kuntz [7d]
Dealt to johnnyworld1971xx [4d]
Dealt to bigramie [6d]
Dealt to p00cket00 [7s]
Dealt to eltuga10 [Tc]
Dealt to DipsetDipset [8d]
RonnyReagan posts ante 185.00
MR_Kuntz posts ante 185.00
bigramie posts ante 185.00
eltuga10 posts ante 185.00
DipsetDipset posts ante 185.00
Schrutefarm posts ante 185.00
johnnyworld1971xx posts ante 185.00
p00cket00 posts ante 185.00
johnnyworld1971xx posts the small blind 750.00
p00cket00 posts the big blind 1500.00
*** HOLE CARDS ***
Main pot 1480.00
Dealt to DipsetDipset [Ad 8c]
RonnyReagan folds

This is totally insane that such a glitch would exist. I play a ton of tables and I never even noticed the money coming off table because I don't pay attention to how much is on each table. I guess I have no way of knowing if I was affected or not. You are lucky that you were able to spot it when playing over 15 tables because you will probably get your money back, it is unlikely that this only happened to you. It should not be the responsibility of the player to know how much is in his bankroll or stack on table, the software should accurately track these things. It sounds like WPN doesn't even have a way of knowing what the correct stack or bankroll is for every player. They need to go back to the old, functional software until they can get the new software running properly and safe. Instead of doing the moral thing, they instead promote their "upgrade" like they have a great product.

The only thing we can do is to stop paying rake until WPN stops forcing us to beta test their software that is probably months away from being safe to play on. They also don't care one bit that their customers are being cheated by bots at every stake and format as long as that rake is coming in. Glad I pulled all my funds off site until this dumpster fire is fixed.

Quite frankly jonny you better be ready to finally stop playing and demand action if they don't refund you. To play with a ~$200 stack in between waiting for your full stack is also -ev as I'm sure you know and just deal with...still think it's not doom and gloom time?

yo fam what happened to the freerolls?

I still don't think its doom and gloom, but this glitch really concerned me. I'm eager to hear what winningtd and support have to say. Hopefully this was just a rathole table glitch that they're able to fix and give me a full refund.

That's a good point about costing me ev, although I definitely play the next hand differently with a $200 stack compared to a $700+ stack

ah thank you very much

I saw the glitch where you lose part of your stack happen at the Blitz tables. I was single tabling so it was obvious when the stack size was wrong. I'm sure it was mentioned in this thread back then. It quickly became clear that cash beta testing this junk software for an unappreciative WPN was a bad idea. There has been no rake reduction or bonus offer during this mess, not that we would be able to see it anyway from this poorly run company.

Guys, anyone have missing hands at WPN cash tables?

Earlier this morning I played a hand in which I stacked 2 opponents (3 bet with QQ and after leading and being raised I went all in on A-Q-x and I was paid by both having AK).

This hand is missing in my tracker for that session. When I check my account balance it is exactly equal to the profit shown in the tracker plus my deposits (it is a new account opened less than a month ago). So the balance is as if the hand has never been played...

Has anyone had a similar problem?

Yes this happened to me atleast twice today, both after winning preflop all ins at PLO cap vs 2 opponents. Unfortunately i have no idea whether or not it affected my balance

Did you write to support to complain about the matter?

No, I was hoping it was just a bug where the hand history wasn't being written in the client.
Since the HH is non existent i have very little faith in support doing anything.
If there is money missing its my fault for playing on this mess of a site right now

I myself have given them like 24 hours (from sending the complaint) to fix the matter (if they ever do) and after that I will have to switch to another network.

But since this has happened to both of us how can we be sure if just the next hand wouldn't go missing again?

I have had several security problems with the "new" release. All of my security software reacts to this when I do a deep uninstall then new install. It refuses to run without admin rights. I get a false popup saying other WPN software is running with a regular execution.

I have been reporting these things through support email & their website report page since May 25th or so. About once a week. NO changes. And none of these problems are on their list. I refuse to run it long enough to play with admin privileges. Not safe. It creates 5 separate, very active processes that ACR will not explain. Huge amounts of computer resources being used by this. Have noticed some games in the menu have been running for days. Still running. Lol. Old WPN/ACR was only good for freerolls; new version is too scary to even run. IMHO.

So many people complaining of losing money. Why? Why are you risking money on this shaky Beta software? If you HAVE to play then play on CPN or Ignition. Play the Venom freerolls until this crap fails completely or is actually fixed. ACR has a history of long running problems, poor customer support & cheating. If you are risking cash to test this for them then your problem is between you & them. Crying here will not help you get your money back or earn self-respect. Try self-control, education & NOT playing on WPN!

Get a recording of some of these WPN software bugs. Recording the screen on a Windows 10 machine is easy as it includes xbox features. For the description, Win + G means holding down the Windows key and the G key at the same time. To record screen...

WIn + G
then
Win + Alt + R

The video will probably end up in > This PC > Videos > Captures.

It wasn't until the video of that one bot malfunctioning did WPN take the botting problem seriously. Maybe videos of all the glitches in the WPN software showing up on youtube or wherever would up the issues, instead of them partying at The Cage.

At the very least it can give you a chance to review your session and see if what you thought you just saw actually happened and provide proof that your stack size is wrong. Better yet would be to not play this cash beta buggy software, especially not until all player rack back and rewards are paid.

I found the raw hands just before and just after my missing hand (I masked the names of the players but the ID of the hand, name of the table, time, etc are original):

Hand #63269921 - Holdem(No Limit) - $0.05/$0.10 - 2019/06/17 01:38:15 UTC
Cunningham 6-max Seat #5 is the button
Seat 1: Hero ($10.62)
Seat 2: Player2 ($2.53)
Seat 3: Player3 ($8.76)
Seat 4: Player4 ($10.00)
Seat 5: Player5 ($21.95)
Seat 6: Player6 ($2.05)
Player6 posts the small blind $0.05
Hero posts the big blind $0.10
Player4 sits out
*** HOLE CARDS ***
Dealt to Hero [Th 4c]
Player2 raises $0.30 to $0.30
Player3 folds
Player5 folds
Player6 folds
Hero folds
Uncalled bet ($0.20) returned to Player2
Player2 does not show
*** SUMMARY ***
Total pot $0.25
Seat 1: Hero (big blind) folded on the Pre-Flop
Seat 2: Player2 did not show and won $0.25
Seat 3: Player3 folded on the Pre-Flop and did not bet
Seat 5: Player5 (button) folded on the Pre-Flop
Seat 6: Player6 (small blind) folded on the Pre-Flop

The hand after my win on the same table (notice the two opponents sitting out with $0.00 after been stacked):

Hand #63271130 - Holdem(No Limit) - $0.05/$0.10 - 2019/06/17 01:40:24 UTC
Cunningham 6-max Seat #1 is the button
Seat 1: Hero ($20.40)
Seat 2: Player2 ($2.58)
Seat 3: Player3 ($0.00) is sitting out
Seat 4: Player4 ($10.00) is sitting out
Seat 5: Player5 ($21.95)
Seat 6: Player6 ($0.00) is sitting out
Player2 sits out
Hero posts the small blind $0.05
Player5 posts the big blind $0.10
*** HOLE CARDS ***
Dealt to Hero [Ah 7s]
Hero raises $0.25 to $0.30
Player5 folds
Uncalled bet ($0.20) returned to Hero
Hero does not show
*** SUMMARY ***
Total pot $0.20
Seat 1: Hero did not show and won $0.20
Seat 5: Player5 (big blind) folded on the Pre-Flop

Wonder if we get any updates today?

If I am reading this correctly this is a serious bug. I respect people creating new accounts because they are new or want to keep their privacy, but sometimes people do it to troll, I'm going to assume this is accurate info. You played the big blind in the first hand shown and the small blind in second hand. Like you said there is a phantom hand missing in between where you won money. DAMN. I am assuming what you posted is consecutive hands with the missing hand in between.

And how does WPN software work when leaving a table? It shows you as having the larger stack from winning the missing hand but does WPN require that hand history to add to your cashier balance or does it take it from that table stack amount? In original post you seem to say that you are missing money.

There are so many assumptions poker players make. We assume the software is working correctly. We assume if the stack size at table is right, then when we close table it correctly adds to cashier balance. This is a clusterf@$k without tracker software working.

Someone recently posted about playing the BB twice in a row at same tournament table. Your first hand posted had you in BB. The second hand posted had you in SB. What were you in the missing hand the BB twice in a row? Or just as horrible is the second hand somehow wrong calling you the SB because it missed the real SB hand?

WTF? Does anyone make sense of this?

Sorry to derail the current theme of the thread (software issues), but am I the only one to notice WPN has brought forward the start of the Venom to Sunday 14th July?
(apparently not only me - https://www.pokernewsreport.com/wpn-...urnament-23552)

The new Days 1A, 1B, and 1C are in the poker client, but most people that have already qualified seem to be entered in Day 1B. Don´t know if you can change this. Will contact CS and report back.

This customer is about to be pissed if Venom dates have been changed

Good find. That post is like 19 pages and 300 comments back. You must of bookmarked it for this special occasion.

On twitter acr just said they have no eta on when the rakeback problem will be fixed. Im growing more concerned each day. After a month now there is still no eta on when it will be fixed?? They always say they are working on it daily, what could possibly be taking this long?

Thanks, I have a good memory and I didn't mind going on a search to find your post.

If I don't get my rake back, I'm done with this site. I think ACR has really mishandled this whole roll out, and obviously doesn't care about its customer base.

I am here now.
I am dealing with private messages and issues from there.
Again if you have an issue PM me. No good you coming to the thread and not sending it to me directly. It will just get lost.

Thinking of me during these trying times?