Personal CPU firewall settings seem to be the most common cause. Oftentimes updates to your security software will block ACR from running.

Temporarily pause your firewall/security software and try to open the site again. Or, find the poker program u are trying to open within the security software, and add it to the 'Trusted Applications' list.

I can't PM yet, could you help me via email?

I haven't been on for a while but this quote resonated with me. If everyone had a similar mindset we would be much better off in the poker community. We need to think more logically about situations and not make assumptions. ACR needs to do better too; but if we approach ACR with accusations and not look to have an open conversation we are never going to see improvement.

I think it's unfair to throw blanket statements out. There are going to be bots and other forms of cheating; hopefully ACR can form some type of policy to address these issues with a level of transparency. It's part of the online poker ecosystem and ACR has a responsibility to route it out. We should be providing feedback in a responsible way to help improve and create more enhancements for the players.

I have always believed that ACR has such a significant opportunity and continue to feel that way. They really need to think hard about the future and find a way to win more players. I think the reputation of the site needs to include in the mainstream poker community. Maybe I'm being ignorant but if you find away to recruit some reputable names in poker and overcome the past issues the possibilities are great.


Thanks,

TED

So will ACR work today, or should we plan on there being another DDOS attack?

Is the site down? I tried last night and today to get on and I am stuck at Configuring....

It took about 5 times of closing and opening to get on, but they cancelled the PLO tourney, which is the only thing I cared about. ACR never ceases to disappoint me.

Looks like 5 is the magic number, I opened it around 4am earlier today, then closed it, just tried now 5 times and it worked.

Does anyone know if it's necessary to physically click the "Click Here to Redeem" button to redeem rakeback, or will the money automatically deposit into your account each weekly cycle?

Weekly on wednesday, last I knew.

Does anyone play Sng 2.0? I listened to the video... sounds awful confusing to me and highly unlikely anyone will ever get to play for the big jackpot. If a red card shows up first are we penalized in any way ( does a 9-man sng still pay out 50%, 30% and 20%?) It wasn't clear about the original prize pool.

Thinking of switching from ignition to here with bitcoin. I like ignition but it’s buggy and you can only play in one tourney or table most of the time. Also the main reason is to start getting rakeback. I here they are having a lot f connectivity issues here. Is it worth the transfer?

Ignition/Bovada is the number one site for US players for many years now. it's the only site I can recommend in good faith.

WPN has a better, more attractive schedule....but that's about it. you will quickly find that your winrate and ROI are significantly lower on WPN because of tougher players and shady things like cheating/datamining etc.

i can only recommend it because of the large overly-attractive GTDs(the bait).

1) Ignition has an anonymous poker model that many of us don't like.
2) Ignition has no rakeback.
3) You can't table select on Ignition.
4) There are virtually no bonuses or added incentives to play on Ignition.
5) Ignition operates without any license whatsoever.

Ignition is by no means a better option than WPN or BetOnline for many of us.

I'd hate Ignition just cuz of anonymous tables. You could be playing the same 5 guys on 4 tables and not have a clue for a while during play. **** that noise, you're trying to play wheres Waldo while also trying to grind. It sounds like a recipe to make all the regs nitboxes.

I personally think the same, about poker (online or live) in general. However, it isn't a reasonable argument to say that because there is no evidence then everything must be honky dory. That is essentially the same argument as, "How did this Universe come to be?" To which one could reply, "Idk, God?"

What I mean is that it is oftentimes the response that you cannot assert there is something afoul with a negative, i.e. there is cheating going on, but, "unsubstantiated evidence" makes it so the proposer carries the burden of proof. But if you assert the opposite, it is in essence the same exact thing - an assertion of a negative. Because we don't see that there are euro bot rings going on doesn't mean that there isn't and to assert it as so, should be substantiated with the same burden of proof.

After 29+ plus minutes with 3 different people on support. (the conversations are amazing, they don't listen) Could someone please tell me if ACR provides a link to the tourney, in a satellite lobby window, for the tourney that satellite is for. TIA or some secret way of finding it. The 3rd support guy actually threatened me for calling so many times and trying to get an answer, when the previous 2 support people after leaving me on hold then hungup when i asked to speak to a supervisor SMH

lol yes just click on the "Seat to...." (https://gyazo.com/632e035292942e4732c26348c14c1ed6 ) in the red window of the lobby. sucks you had to take the long route to figure out. we all know how ****ty the customer service is on the poker sites.

Damn thankyou Man <3 WOW why is it so hard with ACR support

By no means at all am defending the customer support team but if you spent your time speaking to them and asking that question, why didn’t you just open a satellite lobby and try clicking the link?

Just a stupid question... why is it that it seems there is such little tables always running of NL50?

Because its not that seen on a mac

if you check the gyazo link that was posted by mamelas you will see that its hard to see on the windows side of things and im on a mac :eek

You got to go to windows defender and allow it as a program and check mark the public and private box and it will open. And when it configures again you ahve to go back to those boxes and un check mark and check mark them again to refresh it. ITs annoying but its the only way it works for me. I know players are now just signing on and scared to sign off so they just stay on the site 24 hrs so they don't have to worry about the configure thing. I have a feeling they updated the security so now its hard for us to sign on but must be stopping the ddos problems. I haven't been playing on it recently but bol mtts are going downhill so I might be back at the circus show again.

Anyone else ever see someone's HUD stats glitch, disappear between hands and/or flicker between two different sets of stats? Happened yesterday for one player and I am curious as to what might cause the HUD using PT4 for one player to do that?

Is there an email for the rep to contact or is it strictly pm?