Wow.
Well, first of all which loser had the best hand generally doesn't matter so stop mentioning that.
Second of all: Who is closer to the button is NOT the general rule as support claims. When there's an odd chip the general rule is closer to the button gets it. That is obviously not even close to the case here ... and in general usually doesn't make much sense online.
And support claiming that is the general rule is bad IMO.
I find it amazingly bad that support would use that language with you in such a short chat .... and going as far as to use an exclamation point at the end there where they claim it is the rule of poker. Awful. And so much worse because they are being like that AND they are wrong.
They aren't even claiming it is their own rule ... they are just trying to claim it is a general and understood rule. It is not.
You can try to search the rules on their own site and maybe catch them, but it might not be there since it is a general rule and they seem to think they are in agreement with the general rule. Can't hurt to look though.
You can also e-mail their support.
And if they still try to claim that crap about it being a general rule then you can refer them to Robert's Rules of Poker (widely accepted as being the best compilation of poker rules). Link here:
http://www.homepokertourney.com/robe...s-of-poker.htm
Relevant Rule quoted:
Quote:
Originally Posted by Robert's Rules of Poker
35. If multiple players go broke on the same hand, the player starting the hand with the larger amount of chips finishes in the higher place for prize money and any other award. Players eliminated on the same deal who start their final hand with an equal amount of chips receive equal prize money, with the best hand on that deal receiving any non-divisible award.
After all that, if you are being serious you can try posting this in the Internet Forum here:
http://forumserver.twoplustwo.com/28/internet-poker/
It's a small amount of money, so maybe they wouldn't get too into it .... but they've helped people with similar problems before.
Only thing is they are good at ferreting out liars and turning it around. So make sure you aren't hiding anything.
If you ask me to, I can move this whole thread to that forum instead of you starting over by making a first post there. Up to you what you want to do.