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***Ex-Official Sky Poker Support Thread*** ***Ex-Official Sky Poker Support Thread***

08-27-2011 , 08:22 PM
While sky poker can make the rules they'd like.... standard should be that if you started off with the EXACT same stack... you should split the mincash. So if he was paid $10.. you both should have gotten $5. If the sb had even one more chip than you did.. then it was done correctly.
***Ex-Official Sky Poker Support Thread*** Quote
08-27-2011 , 08:59 PM
http://www.pokerstars.com/poker/tournaments/rules/

Quote:
Originally Posted by pokerstars
If two or more players are eliminated on the same hand, a player with more chips at the start of the hand finishes higher than a player with fewer chips. If all players started the hand with an identical number of chips, all players tie for that rank, and any prizes due to those players will be equally distributed between them. During hand-for-hand play (as described in rule #13), two or more players eliminated during a single 'synchronized' hand are treated as having been eliminated simultaneously, even if they are at different tables.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 04:44 AM
Ok sorry guys I will try clarify.

This tournament there are rebuys for a long time, what happens is that the blinds go up every 1 minute. So before the rebuy peroid is over the blinds are already capped at something like 80k/160k( and rebuys are 1.5k). It is stupid I know.So what happens is constant all ins vs the chip leader(who is forced to put his whole stack in everytime every SB and BB).And because we get down to 4handed and top 3 get paid everyone constantly rebuys to get paid,constantly raising money not only for the unstoppable chip leader but also sky poker.

After dumping all my money to stay in along with the others I'm not in a bad position. Rebuy peroid JUST ended I am big blind tied with small blind(3k each). UTG pushes for 10k(he chipped up twice before) with KK Chip leader(about 140k) calls with AQ me and SB are already all in(due to blinds being so high.

Small blind gets paid.Sorry I dont have the hand history but please tell me if something doesnt make sense.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 04:57 AM
Quote:
Originally Posted by Mat1632
Ok sorry guys I will try clarify.

This tournament there are rebuys for a long time, what happens is that the blinds go up every 1 minute. So before the rebuy peroid is over the blinds are already capped at something like 80k/160k( and rebuys are 1.5k). It is stupid I know.So what happens is constant all ins vs the chip leader(who is forced to put his whole stack in everytime every SB and BB).And because we get down to 4handed and top 3 get paid everyone constantly rebuys to get paid,constantly raising money not only for the unstoppable chip leader but also sky poker.

After dumping all my money to stay in along with the others I'm not in a bad position. Rebuy peroid JUST ended I am big blind tied with small blind(3k each). UTG pushes for 10k(he chipped up twice before) with KK Chip leader(about 140k) calls with AQ me and SB are already all in(due to blinds being so high.

Small blind gets paid.Sorry I dont have the hand history but please tell me if something doesnt make sense.

Ok .... as far as I can tell:

* In this tourney the top 3 get paid.
* There are 4 people left.
* You and the small blind have the exact same stack size of 3K.
* You both end up all-in on the same hand.
* You both lose.
* Small blind gets all the 3rd place money and you get nothing.

The above is what I gathered. If something is wrong then correct it.



As I gathered the facts .... I don't like what happened. You and the small blind should have split 3rd place money. Those are the normal, widely accepted rules.

That said ... Sky Poker is allowed to make whatever rules they want for their own site.


I just looked real quick, but I didn't see a poker rule page on Sky Poker's website that covered this. I didn't look too hard though. I entered their live chat page to try to bring this up, but apparently it won't work unless you have an account there (and I don't).

If you are sure your stack sizes were the same then you can check into this further.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:00 AM
I was wondering if there was even a +EV for this kind of game? I mean blinds go up every 1 min! What did he mean by forced AI? Both had premium hands or had low chip count, or one of both?
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:03 AM
Quote:
Originally Posted by Jungle Book
I was wondering if there was even a +EV for this kind of game? I mean blinds go up every 1 min!
Given only what I know I couldn't say for sure whether or not the game is beatable .... but from what I've read here it kinda sounds like a crapshoot.
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08-28-2011 , 05:05 AM
noted.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:18 AM
Yes exactly what you said is correct, Forced all in means the blinds are 80k/160k and we both only had 3k each. It is a crapshoot but I have beaten them previously because most people dont understand the need to rebuy(aswell as being the chip leader early and pushing hands against other chip leaders early because the blinds are so high.

When talking to the representative she said its not stated on skypoker poker as it is a basic poker rule.the payout was 13 pounds for 3rd. I dont think I could really fight it can I? The sky representative seemed slighty angry and ended the chat session early so I'm not sure if its worth sending sky an email about this.Thanks for the thoughts and information so far guys.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:31 AM
Quote:
Originally Posted by Mat1632
Yes exactly what you said is correct, Forced all in means the blinds are 80k/160k and we both only had 3k each. It is a crapshoot but I have beaten them previously because most people dont understand the need to rebuy(aswell as being the chip leader early and pushing hands against other chip leaders early because the blinds are so high.

When talking to the representative she said its not stated on skypoker poker as it is a basic poker rule.the payout was 13 pounds for 3rd. I dont think I could really fight it can I? The sky representative seemed slighty angry and ended the chat session early so I'm not sure if its worth sending sky an email about this.Thanks for the thoughts and information so far guys.

Did you save the chat log?

Post it.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:40 AM
ystem22:14:38 We apologise once again for the delay.
System22:15:18 Thank you for your patience, we will deal with your query as soon as possible.
System22:15:58 We're very sorry that we've kept you waiting for so long. If you continue to hold, we'll be with you as soon as we can.
System22:16:38 Thanks for your patience, we'll deal with your query shortly.
System22:17:18 Sky Emile J has joined this session!
System22:17:18 Connected with Sky Emile J
System22:17:18 Hi, you're chatting to Sky Emile J, I'll be assisting you today
Customer22:17:23 hello
Agent22:18:37 Hello what do you want to dispute about this hand and can I have your user Id please?
Customer22:18:41 I was just playing a game where the top 3 places got paid, I was even chipped with someone next to me and we were both all in (blinds were large) we both lost the hand to someone else but even though we were chipped exactly the same and I even beat his hand, I got 4th place unpaid and he got 3rd place paid (I think 12 pounds)
Customer22:18:58 -------(user id)
Customer22:19:44 I also have the hand number aswell 407464446
Agent22:21:33 I am not asking for you poker alias. I am asking you for you user ID please?
Customer22:21:50 (user id) sorry
Agent22:24:13 What was the name of the tournament please?
Customer22:25:47 1 Minute Roulette
Customer22:26:26 Tournament ID: 501079
Agent22:28:08 Can you remember the poker alias of the player in question. The player that came third.
Customer22:28:54 yes it was victor0928
Agent22:33:58 Okay deciding on who gets third and fourth is not decided on who has the highest card or not. It is decided on who is sitting next to the dealer button. So you were big blind and he was small blind that is why he got third place, he was sitting next to the player that had the dealer button.
Customer22:34:25 where is this stated?
Agent22:34:38 That is poker rule.
Customer22:36:00 Does sky poker use different rules to other poker sites then?, I thought the logical thing would be to split the money
Customer22:36:10 My hand even beat his hand
Agent22:36:43 Ad mentioned above this is how it works, that is the poker rule.,
Agent22:37:26 It is not decided on your hand like I mentioned it is determined on who is sitting closest to the dealer button.
Customer22:38:36 Is there somewhere in the skypokersite this is stated, I have never heard of played that rule in poker before
Customer22:39:01 and it was not described at all so It really makes it feel infair on me
Customer22:39:04 *unfair
Agent22:39:51 Doesn't matter where it is stated it's the rule of poker!
System22:41:50 The session has ended!
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:47 AM
closest to the button will get the extra chip in a chopped pot if the pot is uneven - say a $47 pot, $24 to sb and $23 to bb, but I have never heard of that rule being applied to a tournament payout.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:49 AM
I would send an email to their customer service department and human resources with the chat log.

If you really want to push it, find out who licenses skypoker and contact them.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 05:55 AM
Wow.

Well, first of all which loser had the best hand generally doesn't matter so stop mentioning that.

Second of all: Who is closer to the button is NOT the general rule as support claims. When there's an odd chip the general rule is closer to the button gets it. That is obviously not even close to the case here ... and in general usually doesn't make much sense online.

And support claiming that is the general rule is bad IMO.

I find it amazingly bad that support would use that language with you in such a short chat .... and going as far as to use an exclamation point at the end there where they claim it is the rule of poker. Awful. And so much worse because they are being like that AND they are wrong.

They aren't even claiming it is their own rule ... they are just trying to claim it is a general and understood rule. It is not.


You can try to search the rules on their own site and maybe catch them, but it might not be there since it is a general rule and they seem to think they are in agreement with the general rule. Can't hurt to look though.

You can also e-mail their support.


And if they still try to claim that crap about it being a general rule then you can refer them to Robert's Rules of Poker (widely accepted as being the best compilation of poker rules). Link here:

http://www.homepokertourney.com/robe...s-of-poker.htm


Relevant Rule quoted:

Quote:
Originally Posted by Robert's Rules of Poker
35. If multiple players go broke on the same hand, the player starting the hand with the larger amount of chips finishes in the higher place for prize money and any other award. Players eliminated on the same deal who start their final hand with an equal amount of chips receive equal prize money, with the best hand on that deal receiving any non-divisible award.



After all that, if you are being serious you can try posting this in the Internet Forum here:

http://forumserver.twoplustwo.com/28/internet-poker/



It's a small amount of money, so maybe they wouldn't get too into it .... but they've helped people with similar problems before.

Only thing is they are good at ferreting out liars and turning it around. So make sure you aren't hiding anything.



If you ask me to, I can move this whole thread to that forum instead of you starting over by making a first post there. Up to you what you want to do.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 06:21 AM
Thanks alot for the help and information Lego05 I really appreciate it.

I cant see the harm in moving it to the other forum if you think that would help. I should probably give them another chance to respond aswell by sending their customer support an email(complaint?). I'm just not exactly sure what to say in the email. Should I state pokerstars and Roberts rules of poker as reason why the payout should have been split? and also that I wasn't happy with the response the customer service rep gave? even though she could be stating sky pokers rules?

I guess the final question is: Is all the effort of following this up and possibly people helping out in the other forum worth it if I'm not really not going to get anywhere in the end?(sky pokers rules)

Its not exactly about my split of 13 pounds thats frustrating,It's more just the fact the tournament structure forces the bottom 3 to constantly rebuy to place then after all this time and money when 2 people are exactly evenly matched one doesnt get paid because of some technicality that people haven't heard of before and isnt stated anywhere on the website is now fair game.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 06:38 AM
You can try to find their rules on their website, e-mail them ........ etc.

Ah, I'm kinda starting to peter out. I think I'm close to going to sleep here ... and just not as clear about this now.

Sorry.



I'll probably log on again tomorrow and if not within the next few days.
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 09:25 AM
Yeah, unless Sky expressly say in their Rules that it is "closest to the button" who gets paid then they are being as contrary as usual. Of course it should be evenly chopped if you had the exact same stack. Good luck getting it sorted out on here though; the sky poker rep, who is actually tikay, last posted on 2+2 way back in May, and hasn't even visited here since mid June.

I wouldn't expect a happy resolution on this, so chances are you'll just have to suck it up. Especially if you're set on tournaments then my personal suggestion would be to find another site - IMO Sky has terrible software, terrible liquidity, terrible tournament structures, terrible rules, terrible traffic and a rake policy which is almost larcenous. I don't know much about Sky's cash games but they are probably OK if you are determined to stick with them.

TT
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 11:36 AM
Quote:
Originally Posted by Mat1632
Sky poker they told me its "official poker" rules whoever is closest to the button gets paid in a situation like that
I've never heard of a rule like that. Generally - as others have said - it is the size of your chipstacks before the hand that counts if you both lose in an all in situation. If you both had 3000 chips, then you should share 3rd prize.

It sounds to me like Sky's poker software does not account for ties in tournaments. Their software might decide to give 3rd place to whoever is "nearest the button", but that sounds completely arbitrary to me. If it's not detailed in their official rules, I'd continue to complain to them. But you should dig out the hand history first. I presume the Sky software does at least copy hand histories to your hard drive?
***Ex-Official Sky Poker Support Thread*** Quote
08-28-2011 , 07:37 PM
BTW, Sky Poker are regulated by the Alderney Gaming Control Comission if you really want to make something of it.

TT
***Ex-Official Sky Poker Support Thread*** Quote
08-29-2011 , 02:30 AM
FWIW, Pokerstars rule is it goes by chip count at the start of the hand, and if those are even the prize is divided evenly. Sadly Poker TDA makes no mention of this situation, but as Lego05 pointed out Robert's Rules defines it the same way.

So you have a pretty solid argument against it being a "basic poker rule".
***Ex-Official Sky Poker Support Thread*** Quote
08-29-2011 , 04:25 AM
This thread
http://forumserver.twoplustwo.com/27...ation-1089687/
describes a very similar situation where 2 players have identical stacks going into the hand and both lose to a third hand right on the bubble.

The general consensus there (from some very knowledgeable posters) is that both players get last place split between them and it is a very standard rule.
***Ex-Official Sky Poker Support Thread*** Quote
08-29-2011 , 01:56 PM
If I was you I'd post this on the blonde poker forum instead. That's where the Sky rep answers questions.
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08-29-2011 , 02:08 PM
Isn't the bb closer to the button anyway? I mean they mean by order or geographically or...?
***Ex-Official Sky Poker Support Thread*** Quote
08-31-2011 , 06:31 AM
As a regular at SkyPoker I would suggest that you go on the skypoker forum and post a thread in the general chat section. I think you would get an answer pretty quickly on there.
***Ex-Official Sky Poker Support Thread*** Quote
08-31-2011 , 06:58 AM
Quote:
Originally Posted by Detached
Isn't the bb closer to the button anyway? I mean they mean by order or geographically or...?
This, I fail to understand too.
***Ex-Official Sky Poker Support Thread*** Quote
08-31-2011 , 07:24 AM
Quote:
Originally Posted by Detached
Isn't the bb closer to the button anyway? I mean they mean by order or geographically or...?
Quote:
Originally Posted by fightmyway
This, I fail to understand too.
It was between sb and bb. So I assume they thought one to right of sb is button.

It's still not a standard rule and so for a site whose job it is to spread poker games to call it a general rule of poker is silly bad.
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