In november 2011 I had my 100$ stuck "in play" due to diconnection. It took me 10-15 time to contact support team and almost 9 months to recieve that message...
Dear ***,
We apologize for the disruption you encountered at 'Kampala' table on 27-11-2012 ET.
Our records indicate that you had $100.00 USD at the start of that game. As a result of the disruption, that game has been construed as a 'misdeal' and we have refunded the money back to your Account.
Today similar disconnection happened to me but now 350$ stuck... Do I have to wait till... hm... june 2014???
Party live support promised that it will be refunded within 48-72hrs but anyways...
I can stand the ugly looking new software, the bugs that occur almost every time i run party poker client, I'm still playing there but... now I'm just pissed off that my money are stuck again and the Party tech team still havent fixed that glitch...