the points shown in the promo page are the extra points you'll be credited at the end of the promo

party just lag hugely for anyone? got disconnected for like 2mins while i was playing on stars just fine

So is there no 200k gtd when sunday milly is on?

and on some sites you can choose your own location. for example, that is why Afghanistan are number 5.

This is a long shot, but does anyone have a contact at Party that has the ability to use common sense and maybe get to the bottom of an issue? I lost my goplaycard 2 months ago and cancelled it. For two months I have been transferred from one section of party support to another, no one seems to know how to get me a new goplay card due to some glitch in the system.

don't have any private email or anything but the best support i have gotten is from Yordan from the VIP team. most of the others are helpful too but couple need to fix their attitude or change profession

That happened to me too. It was sorted in like 2 weeks. Are you VIP?

I also experienced the Ghost player numerous times last month. Surprisingly I still haven't heard back from support either.

Yes I am VIP, each chat I have with them is the same. Chats like these have me pulling my hair out.

Host Yordan has entered the session. For security reasons, please confirm your last name and your date of birth.
Yordan: hello
CORY: is ther a supervisor or manager in charge of the VIP team?
Yordan: there is a manager and executive host
CORY: how can I contact that person?
Yordan: but the managers to not take calls/emails/chats
Yordan: may I ask what is the issue?
CORY: The issue is me being bounced around between different departments with an issue I am havign with goplay card
Yordan: have you tried to contact the go play card support ?
CORY: I want someone to take some initiative and solve the issue as clearly one or more departments can't fix this issue
CORY: I have emailed
CORY: and spoken on the phone
Yordan: ok I can see the notes from the respective team
Yordan: they have escalated your issue further
CORY: yes, it was escalated 6 weeks ago originally
CORY: no one is actually dealing with the issue
CORY: I would like a supervisor to look at the issue and ask why it hasn't been resolved yet
CORY: is that too much to ask?
Yordan: I am sorry about the inconvenience
Yordan: but you will need to wait as my colleagues are working on the issue as we speak
CORY: when you say colleagues are working on the iddue
CORY: issue
CORY: could you clarify who exactly you mean please
CORY: a specific department perhaps?
Yordan: the Payments team who supports GoPlay cards
CORY: okay
CORY: so the same people who haven't solved the issue in 2 motnhs
CORY: what I would like
Yordan: as far as I understand they asked you for 24-48 hours
CORY: is for you to pass this along to a supervisor so perhaps someone can get the ball rolling.
Yordan: so for now please allow them some time
CORY: they they did
CORY: I have been told that 5 different times
CORY: Yordan, I feel customer support is not getting the job done, nothing personal. I would like this escalated to a supervisor. If one department is not doing their job surely someone can look at what the issue is
CORY: isnt the job of the VIP team to help out with issues?
CORY: in ths case I would like the VIP team to help me get this resolved, not just pass it on to another department
Yordan: not here I am sorry
Yordan: this is completely separate team who is responsible for the goplay cards support
Yordan: we have very little information about your card and basically this is the reason why we cannot help you out
CORY: the issue
CORY: is partypoker software
CORY: not my actual vcard
CORY: the system will not let me order a new one
Yordan: as you reqested for supervisor I can escalate this complaint to our managers
CORY: now
CORY: if I want to complain about a department, why would you direct me to speak to that department
CORY: if a department is not doing it's job, would managers at partypoker not want to know this?
Yordan: yes that is why I suggest you to forward your complaint via email
Yordan: so the manager of the payments can have a look and take a call
CORY: When I send in a complain
CORY: I am told to contact goplay
CORY: I do not want to go around in circles
CORY: You specifically have a supervisor correct?
Yordan: yes so please in the subject line put "Attention Manager"
CORY: to regular support?
Yordan: yes or you can use vip@palladiumlounge.com and we will escalate it further
CORY: one sec Yordan please
CORY: I sent an email on August 5
Yordan: sure
CORY: this is it
CORY: Been a few months and still waiting on resolution on getting a new goplay card. Since I got Palladium status it appears I am getting worse customer service. Is there a manager who can look into the simple matter of me getting a replacement goplay card please?
CORY: I specifically asked for a manager to look into it
CORY: this was my response I got
CORY: Hi Cory,

Unfortunately when it comes to the go play mastercard there is a separate department that you need to contact.
CORY: so I have done exactly what you just sugguested
CORY: and in return I was told to contact go play
Yordan: yes of course
Yordan: because as I told you we do not work in the Payments team
CORY: you just told me to send email asking for manager
Yordan: but now like I said we can forward your request
Yordan: or you can send email to cardsupport@pay-pro.com asking for the manager's attention
CORY: I already did it and got the same standard response
Yordan: yes but now I am here and it is different right
CORY: Nothing you have told me is different
CORY: you just told me to email card support
CORY: I have done that
CORY: they arent doign anything
Yordan: ok ok
CORY: anyways, can you forward our specific chat to YOUR supervisor please
CORY: that is all I want
Yordan: I am not here to argue, to avoid any confusion
CORY: so someone else can look at this
Yordan: please let me know what do you want me to do
Yordan: and I will do it
CORY: not goplay support, not regular support. Your VIP team manager
CORY: that is all
Yordan: ok, so you want me to send an email complaint to the VIP manager
CORY: yes, not because of you
Yordan: can I copy-paste your last email then?
CORY: sure, I would prefer you copy pasted this chat as well if you do not mind
CORY: just so the person can see where I am coming from, I feel you are handling this fine but, nothing personal
Yordan: ok no problem
CORY: thanks

The only one that have no responsibility on the issues are for sure the vip chat people.

Luke,Angelina,Yordan,Stani,Martin,Tina and others i forget are always kind and try their best to help.

These people are the last circle at the chain.

just so everyone knows xxxsupermoney.exexxx was berating a 80/20 WHALE today and telling him that me and some other reg were polite to him because he was bad and we just wanted his money.

this happened at table tamuning nl hold em blinds $1 $2 at around 6:30 EDT
i just reported him i would appreciate if anybody here report him too.

is it just me or does the connection with party keep ****** up?

I can never understand this type of crass behaviour. Good work on outing this guy.
Im not one to berate players but I'm pretty sure from memory this guy is a shortstacking, rat-holing, scumbag? lol

my party connection is disconnecting ATM while other sites are fine

yes

no it's not just you, it's me too

has anyone been able to cashout party to moneybookers/skrill ? my cashout is still pending since >24h. usually this was a matter of hours.

that said: anyone here got the palladium support chat working ? some proxy error in the pgaming network when i want to start the chat...

same here, money usually in MB in 2-3hrs

i've said this here before but once i had cashout take 24hrs same as you. support said there was some glitch and processed it manually

After update today, 4-color deck not working, and only traditional deck, no modern. Eeryone else ? Very annoying when mass tabling, had to reduce tables significent. Hope they fix soon and will download other deck now.

4 color deck works for me with classic layout

thx Lessu,
Coz u said u not have this problem, i tried find problem. I just changed from deck and back to previous deck. Now working perfectly. Problably problem coz i use table mod, it gave problem with deck after update, but now everything ok again.
Thx again for fast respond.

no worries. glad you got it fixed

After the two updates today, have the instant hand histories stopped working for anybody else? I had to restart this Dik****ty software and the histories came back, but when I played another game, there were no histories again and I had to restart again....

Hey guys I'm having a very disturbing problem on partypoker and was wondering if anyone had been in this same situation. I'm quite upset over it because this is pretty much akin to partypoker stealing my funds from me.

I used to be a very high volume grinder on partypoker a few years back but had switched sites and haven't played there in quite some time. Anyways I was checking out some rooms and decided to test out the new party software and made a deposit for the first time in years. I made a $1000 deposit this past week and played a few hands and donked off about 2 buyins in 1/2. Liked the softare and logged back on the next day to actually redeposit more money to the site. To my shock, my account balance was at $0. I was like WTF???

Anyways I looked into my transaction history and party had deducted a $554.59 USD Final Inactive Account Fee. WTF??? $554?

Here's the details:

Date Type Amount Transaction ID
08/04/2012 Final Inactive Account Fee $554.59 USD 243795728

Needless to say I'm extremely pissed off about this. I understand they put a charge on your account for being inactive for 180 days etc, but to charge me $554.49 USD? I wrote them an email asking about this and it's been 3 days and I still haven't got a response. This reminds me of why I left party the first place a few years ago.

Can someone like Party_rep help. Needless to say I won't be making another deposit to party ever again if this issue don't get resolved. If anything at the very least I hope my post helps warn others who may not have played at party for a while are considering making a deposit and get hit with this fee. A $554.49 USD Inactive account fee is pretty outrageous to me.

After update today I'm getting some kind of memory leak bug on Sit&Go tables.

Any time I have 10 or more tables open, opening a new one has a chance of getting a broken table where I can't see my cards or any player actions for the duration of the tournament.

I can still see chip stacks and I still get action buttons when it's my turn, so I can guess my position on the table.

Even despite this I managed to survive the bubble in 2 of the 4 tournaments it happened, so no huge loss, but I can't realistically play on party until this is fixed.

FWIW I'm on XP. Going to upgrade to windows 7 and see if the problem persists.