Quote:
from which Country are you please, dekka007 ?
2+2 is really the most important place for Players...what would he do without colette.
I am Hong Kong and UK Based. Colette is trying her best but there is some underlying issues here that make no sense.
I had another meeting with Head Of Bank Operations today (Cant go much higher haha)
It's very simple. I sent my 3rd Formal letter this morning to Partypoker. Partypoker have provided a document which they refer to as "Proof of Payment".
In reality following consultation with the bank and my own advisors, All it is is Proof of instruction to make a transfer. It is in no way is confirmation of a successful transaction.
I was told over a week ago that Partypoker or their payment provider (I have saved the emails and live chats) have been completed a SWIFT WIRE TRANSFER TRACE and that the money is in my account.
So following today's meeting the bank say this is very simple, If that is the case all the remitter (Partypoker and their payment provider Kalixa Accept Ltd) need provide is the SWIFT WIRE TRANSFER TRACE results that they have advised me they have completed last week.
The SWIFT TRACE is the only official and legal way to prove the transaction was completed as intended. I have also provided them with a bank statement that shows no funds received.
Partypoker seem to misunderstand that the Remitter (Sender) of a WIRE TRANSFER is the only party that can initiate a full SWIFT WIRE TRANSFER TRACE from origin to destination. The Receiver of a wire transfer cannot complete this step
So last week I asked could you kindly provide the SWIFT WIRE TRANSFER TRACE you stated you have completed. No sir we cannot do that was their response you must wait until 12th July 2018 to allow time for the bank to receive the funds.
12th July 2018 was 10 business days since the transfer was allegedly sent. I have just sent them an email with one simple request:
Please provide me with the SWIFT TRANSFER TRACE RESULTS that you completed so I can present this to my bank.
I await their response.
Last edited by dekka007; 07-13-2018 at 02:33 AM.