So I sent a brief email to Ipoker and naturally I received their default drivel line to which I sent the following reply....
Quote:
Dear x,
With all due respect x your security department is either deliberately dismissing bot claims or it's totally inept.
Here is a brief list of suspected bots that are/were operating on Ipoker and this is just the tip of the iceberg...
They are playing all forms of games now, Omaha, Hodlem MTT, SNG etc.
****
Some of these accounts have logged sessions that few humans could do so day in day out, they all share the exact same stats in their respective games.
Are you aware how statistically unlikely it is for such a large pool of players to share near identical stats in their respective games?
But of course your security dept. claims these people are not bots, it's just coincidence right? What's your procedure, contact the account holder and personally ask them? and when they say no you are satisfied with their response and case closed?
This has gotten beyond a joke at this point, your network is riddled with bots and you clearly don't give a damn and it's time to take matters to the next level. If you won't listen to the network players, perhaps you will listen to your customers who pay their skin fees because they will all be implicated on various sites as being companies that have skins on a bot riddled network.
You should consider changing your poker room motto to "always a bot to fill the house".
Now the above appear to be relatively sophisticated but still exploitable bots, however the following really takes the proverbial biscuit.
www.xxxxx.com Ipoker is listed as a "bot friendly network" while most these bots probably lose I'm not so worried about them however what worries me is that you are considered to be a bot friendly network. www.xxxxx.com has a direct affiliation with one of your skin operators who acts to serve as a gateway to your network for botters.
But there's no bots on ipoker right?
Please don't insult my intelligence sir.
Regards,
I no longer play on Ipoker as they've clearly proven themselves to be incompetent in the market, the only reason they are one of Europe's largest site operator is due to their acquisition of Tribeca, before this their network was stagnant and full of micro limit fish. Since the acquisition their numbers have slowly but surely declined as more and more players and skins became disillusioned with them and not without good reason.
Time and time again when individual player issues arise complaints are normally met with incompetence and indifference. If you think back to all the Ipoker issues that have arisen on this forum there's been a litany of issues and very few have been addressed/resolved by Ipoker as you would expect as a paying customer.
The Jackpot SNG prize pool, billion hand promo, players falsely accused of x, y and z, currency skimming to name but a few.
In regards to botting - One can only come to so many conclusions as to why ipoker appear to have an inability to identify bots on their network.
- They simply don't have the tools.
- Their detection methods have been leaked and the serious botters are enjoying a haven knowing how to mask themselves from their tools.
- They don't give a damn but they enjoy the rake they pay
- We are all wrong and none of these players are bots
- The most sinister of all conclusions one can draw is that perhaps Ipoker are operating these bots themselves, which would go a long way to explaining their stance on the matter (this is a thought, not an accusation, one must consider all possibilities however)
We all know Ipoker have developed bots probably for "testing" purposes, as it's clearly printed in their terms and conditions. I can't go into this further due to potential breach of contract.
So Ipoker won't listen to it's individual customer complaints, I feel it's time to up the ante and start getting the bigger skins involved in addressing certain issues on the ipoker network. Personally i'm sick to death of their nonchalant attitude towards their paying customers(ipoker).
There's literally pages and pages of information available on the net pertaining to poor experiences/treatment of Ipokers customers and an inability to address them in a professional manner. I feel that it's time all this information was gathered , condensed and published for all to see in an organised manner so to truly highlight the ambiguous nature of this company. Feel free to post any poor experience you have on this thread!
Lastly you will note in my email to ipoker I mentioned that bots were now playing most if not all poker variants, this is unfortunately the reality of the situation, the extent of their sophistication is highly debatable.
I would love to hear from anyone who has a large DB of player stats on Ipoker Omaha tables, my DB has started to show some striking similarities amongst some players but unfortunately the sample size is not large enough to provide conclusive results worth publishing. I did pm the OP of the following thread and an Omaha mod but got no reply unfortunately...
http://forumserver.twoplustwo.com/28...ipoker-766070/
I literally need a brief moment of your time to review some specific stat ranges. Whether these suspected bots are winning or losing is irrelevant imo, the future health of online poker is threatened by these bots and as more and more stories surface they will ultimately sour the experience and views of the recreational players.
The only way you will get this company to start addressing issues in a professional manner is if their revenue is affected as a direct result of their inability to resolve issues accordingly. Otherwise you might as well go complain to a brick wall. (I suspect you might get more satisfaction complaining to a wall tbh, at least it wont talk back to you assuring you everything is fine on ipoker)
Enough is enough, vote with your feet and also be sure to tell the skin you're leaving/left precisely why.
I'll be compiling all this information and publishing it on a website in the near future.
/puts on his tinfoil hat and flame ******ant overalls.
Last edited by Mike Haven; 03-07-2011 at 11:50 AM.