Quote:
Originally Posted by jinjerjohn
Yep. No reason at all.
You realise the regulations and penalties for money laundering are quite severe. I can't see Coral risking their gambling license(s) or 10% of their gross revenue because of your mistake.
I am fully aware of this. However, when I initially sent a screen capture of my bank statement they told me that they would accept a copy of it. If I would have known that they would permanently close my account and confiscate my winnings if I did, I would have tried to find another document.
I also sent 5 other pages from my bank statement and a picture of my VISA card which is also misspelled. The name is not a complete mismatch, just one letter.
I do not understand why they just can't request another document if that is the issue (they won't give me the exact reason so I am just guessing). Similar thing would apply if someone accidentally entered "Stphen" instead of "Stephen" when registering their account. No point in playing at all as the documents will not match the account.