I do have to complain about the support, because it is just too bad.
You should probably employ some people who know about the poker side of things to handle poker enquiries...
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Samuel:
Hi , welcome to Coral Customer Support. You're speaking with Samuel. How may I help you today?
7:03:06 PM
Me:
Hi, I haven't received the full rewards from last weeks twister race yet.
7:04:16 PM
Samuel:
I'm sorry to hear that. I'd be glad to help you with your concern. I will just need to ask you some security questions. Can you please confirm the following details:
-Full name
-Date of birth
-Email address or phone number
7:04:35 PM
Me: {Redacted}
Me:
I have received €30 + 4x€5 twister tickets, but choose Coral because they double it...
7:06:14 PM
Me:
I think Coral paid the double this afternoon, but I never recieved the network rewards
7:07:02 PM
Samuel:
I understand for a moment please let me check your account.
7:07:34 PM
Samuel:
I do really apologise on this matter but it was indicated on the Terms and Condition of the promo for further details your can check on this link
https://help.coral.co.uk/s/article/Poker-Twister-Race
7:10:10 PM
Me:
yes. what are you saying?
7:11:08 PM
Samuel:
Please be advise that i was indicated on the Terms and Condition on the advised link.
7:11:53 PM
Me:
Yes I am aware of them. I did sign up for the promotion.
7:12:38 PM
Samuel:
I do really apologise on this matter.
7:12:58 PM
Me:
The terms and conditions state "Coral will continue to Pay double on Network main race and Run our own Exclusive Mini and Micro Races." That is what I am contacting you about.
In the race I placed for €30 + 4x€tickets, but that is all I have received.
7:14:40 PM
Me:
It should be doubled for €60 + 8 tickets in total...
7:15:12 PM
Me:
I know not end of day yet, but every other week the first lot is paid early morning and the rest mid-afternoon.
7:16:00 PM
Samuel:
I do really apologise on this matter but regarding on this case please kindly call our customer hotline service regarding for the dispute about the terms and condition 0800 44 00 11.
7:19:15 PM
Me:
What? Samuel?? I am not disputing the terms and conditions...