Good day. Where should I create a topic about good room Tigergaming who banned my account with 4k$ without any reasons and proves?

What's wrong with this thread?

If you want this thread to get any attention then post all email communication from them to you and you to them. Tell us your nickname on the network as well as the game types and stakes you played.

Maybe a sticky would be a good idea that explains what exact information you should provide if your account gets banned and your funds frozen?

Hi!

I have the same problem. Last week I found my account locked with more than 5k$ on the account.

Not response yet from the support. That's so annoying.

What we can do ?

Thank you so much

I would suggest following MCAChiTown's advice:


--
Kahn

Hi Khantrutahn,

Thank you so much for your reply.

I was playing average cash games nl100 on Tigergamming.

I don't have any email from Tiger support, they don't reply me. There are 2 friends on mine on the same situation. I will ask them to post here any email they could have.

Nicknames, game types, and stakes? I find it odd that you haven't received an email from them yet. Please post it here when you get it.

Omfg

WHERE ARE YOU FROM?
WHATS YOUR NICKNAME?

Hi everybody,

My nickname on tables is Puishdemont, and I usually play nl100 cash games.

I'm from spain but I'm living in the philippines.

No response already from the support. I tried to contact to this adress poker@tigergaming.com

Thank you so much

Hello once more! So here is my story.
My name is TravkaBoss on chico and some other rooms. Im a hyper-turbo sng hu player. I've started playing chico in march by depositing 500$ with a 1000$ bonus and then another 500$ reload with another 1000$ bonus. 95% of my time on chico i've played HU, and some hours of Omaha, but my winnings there were around zero. After I got my bonus paid on 26 April I had 4100$ on my account and I decided to withdraw. And here we go.
https://imgur.com/a/5VIEJEn
https://imgur.com/a/8pIIvTY
https://imgur.com/a/30VW56E
https://imgur.com/a/KgVulx2
They refuse to provide any proves on this made up conclusion because we all understand that this is pure absurd to accuse me in collusion (card sharing) because IM A HEADS-UP PLAYER. After I got this empty answer from them, I wrote a letter to Curacao, but they didn't response yet.

I would guess that you were playing the same player over and over to try to get a 50/50 win rate while abusing the bonus which is more than the rake?

I hold the lobby, no matter who comes I play with every player unless its other reg. Yes, there were some long rounds with different unknown players, but is this abuse? Is it my fault they set the bonus rate more than the rake? And how does this regard to the ban reason?

Just a thought, also nice to say you're bumhunting

In the 5% of the time you weren't playing HU, were you colluding?

No, we don't, unless we use your limited definition of collusion as card sharing. But it doesn't really matter what term they use for it - if you were simply flipping with someone to clear the bonus, that's almost certainly against their T&C's, and you're SOL.

If you were colluding with the to clear the bonus without regular poker play, then yes, it probably would be.

Well, it's interesting that you know this to be the case.

How does it not?

The other 5% I was playing 6-max Omaha.


I don't understand, playing a lot of poker with someone on a poker site is against their rules?

https://gyazo.com/d01e5d8d38deca1a4e3d634d22400209
These are my stats for the whole time I've played there. 1300 max hand vs single player. Is this considered to be a simple flipping?

Here is the clarification of term collusion on tigergaming.com:

Anti-Collusion

Collusion is always a concern to players, whether online or in physical poker rooms. It’s defined as multiple players working together, revealing hands to one another and making mutually beneficial decisions at the expense of others. Collusion is not only forbidden at TigerGaming.com, but results in an immediate lifetime ban and forfeiture of all cash in a colluder's account.
As a safeguard against collusion, TigerGaming.com employs sophisticated tracking algorithms. Our software tracks betting patterns as they relate to players’ relative hand strength over a long period, cross-referencing this information with that obtained from the other players at the table. Patterns may emerge that indicate possible collusion, and action will be taken.
Because our servers record every card that is dealt, this security goes beyond that employed by the most secure bricks-and-mortar card rooms.
Nonetheless, this system is not perfect. So TigerGaming.com will investigate all allegations of collusion brought to our attention by players or employees.
Players can always see their own records in a modified version of the software we use to track every game.

How come they cant provide me this information?

Alright. Here is some new interesting information I've received via email from Curasao:


?????

ABOUT US
© 1999-2018 TigerGaming.com, All Rights Reserved. TigerGaming has the most popular games and tournaments on the net. This ensures poker players a superb gaming experience. TigerGaming offers a wide variety of quick and secure deposit and payment options.

www.tigergaming.com is operated by Action Commerce Ltd and licensed through Thot Management NV, incorporated in Curacao under registration number 125803 and licensed via Curacao - Dutch Caribbean under license number 5536/Jaz on behalf of C.I.L.

Curacao has a weird licencing system where only a handful of "Master Licences" are issued, and all other companies can only get sub-licences of a Master Licence holder.

Ask Curacao e-gaming what the procedure for complaints regarding a sub-licencee of Thot Management NV is.

Not sure if there's a language breakdown here, or if you're being deliberately obtuse, because I said nothing of the sort.

No idea. I just gave you a suggestion of a way someone could be breaking T&Cs when playing someone heads-up. Whether you did so or not, I have no idea.

There are two semi-red flags here for me:

1) Your comment about them "set[ting] the bonus rate more than the rake". Not something most players who are simply playing poker are going to pay attention to, but definitely something a bonus whore's going to be aware of.

2) Rather than simply outright stating that you weren't cooperating with other players to clear the bonus, you keep focusing on the definition of collusion. It doesn't matter what they or you call it, either you were breaking T&Cs to clear the bonus, or you weren't.

That's not to say I'm sure you were cheating, but I'm certainly not convinced you weren't, either. No way for any of us to know with so little information.

Can you post the name of the person you played most of your games against?

Reip Nhoj

Why are u so offensive? My friends told me I'm getting attacked by your made up guesses instead of trying to help.
If you think I'm a cheater trying to prove I'm not than ok. I also hate people who claims to be innocuous while playing same table with their neighbor. I know that 99% people creating these threads are cheaters, and this might be the case of your discredit to me. This was one of the reasons I've left forum communication in the past. But this time we have this 1% case.

1. I'm not a bonus whore. I'm not sure if that bonus with rakeback was over 100% than rake, I don't think its possible. Probably it was around 80-90%. My affiliate offered me to play this room with good conditions. No regs, great soft. Why would I refuse.

2. I was not cooperating with anyone to clear the bonus, stats are here to prove it. Have you seen my previous replies?

Finally I get responded from the support,

https://gyazo.com/c4fcc62f333bb8fb597472586bfb81f2

Should I createa new thread?

Thank you so much.